Allcon Roofing Reviews (1)
1. WHILE I am writing this response My specialty crew is at your house repairing the section of roof in question (See attached pictures taken this morning). After I personally met with you on Saturday September 23rd, I had committed that we would have this section completed by...
the end of this week. You personally emailed me on Wednesday afternoon asking when the work would be completed, I responded a couple of hours later : SEE ACTUAL EMAILHi [redacted]"Your project will be completed Friday - Kevin is completing a Hardee siding job tomorrow and will be at your Home Friday morning with a couple of shingle rsUnless we uncover major unforeseen damages will have it completed same day Regards" 2. During our meeting last week I thought I had clearly explained our reasoning for seeking some additional funds from your Insurance carrier, I explained that the Carrier had not included additional Labor costs to account for the complexity of this particular area (Banister railings on a 2/12 roof slope roof facet). I also explained that since you were not pleased with the idea of going back to the carrier and requesting additional funds, We would complete the work without applying for the additional funds.3. Furthermore, on Saturday you, myself and my employee evaluated the area in question and I explained our plan of action pertaining to this particular roof facet IE: Build crickets behind the 4 posts in order to divert the water and prevent water damage to these posts over time.4. During our meeting I also apologized for the delays in scheduling, even though it was not an excuse I explained that due to the Hail event in March we had experienced an overwhelming response from clients needing Roof, gutter, siding and several other miscellaneous repairs and/ or replacements. The work load has been overwhelming and as a result Allcon has added resources and continuously made several internal changes in an effort to better serve our clients. It has been an extremely tough year, I can assure you "we are passionate about delivering not good but great customer service" however even through my team have made massive efforts to deliver, the shear volume and lack of skilled labor has precluded us from been able to deliver at the levels our previous clients have been accustomed to receiving.Again I am sincerely sorry that we did not meet your expectations, if you have any further concerns Please Do Not Hesitate to Email or call me (my cell number is at the bottom of every email I have sent)SincerleyCraig