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Alldec Trading Co

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Alldec Trading Co Reviews (2)

The Mori Lee Ball Gown, style # 89005, Bahama Blue, Size was ordered on 2/**. Upon Ordering we received a confirmation number and a ship date. The confirmation number was ***, shipping 6/**. At the time of ordering we expressed to *** *** dresses are made over seas and can
take time to be madeHer invoice that she signed, states that all special orders are a final sale and must be paid for in full at the time of ordering. We spoke to *** *** by phone and told her we would do everything possible to accommodate her. She called us many times screaming and carrying on because she did not like the ship date. We expressed to her, this is the information from the designer and the dresses take time to be made over seas. We told her many times, that we would upgrade shipping to receive the dress once it entered the warehouse within the United States. During our conversations, we endured harassment and death threats. Her sister came in and apologized to us for her behavior. We actually paid for two dresses to be sent to our store, with over night shipping. *** *** paid for one dress. She did not pay for over night shipping for any of the dresses. Our store did nothing wrong and took on additional shipping costs thinking it would please the customer. However the customer should have paid for express shipping if she wanted her dress sooner than the given ship date. We were dealing with a grown adult having a tantrum over the phone like a child. Normally our customers love us and we do not have thisBut every so often we have customers like her who try and take advantage. Our store is known for giving better prices and good customer service, so sadly to say, we have customers who go to extremes to get more out of our store. *** *** also received free alterations, which would have cost her $in addition to shipping costs for Next Day Air which was $x for two dresses, as well as the cost for the additional dress that we took on. Her daughter was able to pick one out of two dresses that were sent to our store for her. We also provided *** *** a tracking number and I expressed to *** *** that the dress will be in our store by June *. It arrived on June ***. Her wear date was on June ***. What we endured was absolutely horrible. As an adult, and a mother to conduct herself in such a manner, should be mortified. The cursing, screaming, death threats and abuse we had to experience was extremely disrespectful, however we did not waiver or fault throughout the entire situation. We kept our dignity and the nicer we were, more did she express hate. We did our job and provided every means of customer service for her. She showed no appreciation and told us that she did not have to say thank you. We stuck to our policies, made this dress happen for her daughter and along with that, try to make people happy however we get taken advantage of The more we giveThe more they want and ruin it for others. This is what it can be like dealing with the public and the nature of the business

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I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 All this woman says is not true. I only called after May, I made 4 calls in total (I have bills to prove it)because she promised the dress would be in at that time to do the alterations.She is a horrible business person, when I went to the store on the [redacted] of June and there were 5 people waiting for her in the same situations I knew this woman has serious issues. Waiting for hours because the store was closed and she kept saying she was on her way. We waited outside the store for an hour and everyone was upset by the time she showed up.Running late on their dresses too. I have never purchased a dress for an event that was ready the day before, her seamstress actuallywanted to give me the dress the day of the event. That was unacceptable. I hope she goes out of business. She caused me more stress than I needed.I had to order my sons tux the last minute because I started to believe I would not have a dress for my daughter and that cost me extra.All I kept thinking this woman does not know what she is doing. The dress was promised in 4-6 weeks and all she kept giving me was different stories, that the dress was coming from China, from Europe, and on and on. I never threatened her life, I did threatened to sue her. I am still considering unless she apologizes and admits to how irresponsibly she runs her business and that is not the way to conduct business.  My sister was there at the time and for her to say my sister came to apologize for me is ridiculous, my sister went in to get something in writing so that Icould go to [redacted], and request my money back if I didn't have a dress by the 8th of June. That was all I was willing to wait. Why she ordered two of the same exact dresses is beyond me. Thank God all came out great and my daughter's dress was beautiful but the added stress was not needed and she wanted me to say Thanks for what I am not sure.I have nothing nice to say about this store and will tell everyone I know to stay away. I did not do my homework but she has a lot of negative comment on Facebook for her business practices. I paid almost $800 for the gown and did not and was not looking for anything free. I am a hard working, and respectable person who does not take any bs from anyone and that was what this [redacted] dishes out just made up stories.
 
 
 
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Address: 24149 63 Ave, Langley, British Columbia, Canada, 11766-2053

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www.merrilycouture.net

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