Allegheny Fence Construction Company, Inc.

Review: I hired Allegheny Fence to re-set a fence post in November of 2015. Their employees damaged a cap for one of the fence posts. I requested a new cap. The company says they ordered a cap and are waiting delivery from the manufacturer. I called the manufacturer who says Allegheny Fence did not order a cap.

I have been waiting over a month for the repair.Desired Settlement: Replace damaged fence post cap.

Business

Response:

12-28-2015Revdex.com of Western PA. 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: [redacted] ID[redacted]Attn: [redacted]From: Jeff N[redacted], presidentDear [redacted]This is a very unusual complaint? We performed the work for our customer, invoiced and are paid in full. He called to tell us that a post cap was cracked by our fence crew and wanted it replaced. We spoke with our installer and went to the site to view the cracked cap. We do not feel that we cracked this cap as it is one post away from the fence post that was repaired. Since this was only a cap we ordered a similar cap for replacement as it is not worth much of an investigation. We would rather just fix the problem as a courtesy to our customer. Since it is December we receive limited deliveries from our suppliers. We can have them ship UPS if necessary. We may have one in stock as well which we will show to our customer.It is very interesting in the complaint that our customer called the manufacturer? The fence that was repair was manufactured by [redacted] who has been out of business for many years. We sent the photo to one of our manufacturers to see if they could match it. I would be curious as to who Mr. [redacted] actually called. This is a $2.00 cap.In any case we intend to follow up with Mr. [redacted] and show him the cap that we are able to obtain. Please call should you have any other concerns.Sincerely,Jeff N[redacted]