Allegheny Health Network Home Medical Equipment

Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Reference # [redacted] Dear Ms [redacted] , This letter is response to a complaint we received from the Revdex.com on behalf of Allegheny Health Network Home Medical Equipment (AHNHME) patient, [redacted] According to the complaint, we provided medical supplies that the patient did not requestThe supplies are standard for positive airway pressure devices and required for the safe and effective use of the medical equipment provided to the patientAHNHME spoke with the patient on 3/15/The patient was instructed on 3/1/to retrieve a prescription to discontinue services from his provider and return the unused product/pap machineUpon reception we would remove any associated chargesThe patient indicated that his doctor was unwilling to write a prescription to discontinue services and stated that he could not use the machine and therefore did not want the suppliesWe informed the patient that if he chose to he could sign an against medical advice (AMA) document and we would send him a return label for the machine/suppliesThe patient acknowledged that this is a decision for him to make and that he was under no obligation to signOn 3/15/2017, we mailed the patient the paperwork should he choose to sign it and a return labelWe received the positive airway pressure device on 3/22/and the AMA on 3/23/The balance of $is in the process of being removed from the patient’s fileAllegheny Health Network Home Medical Equipment believes we resolved this concern to the patient’s satisfaction and informed the patient should there be any further issues to please feel free to contact usShould you have questions please feel free to contact us at [redacted] .Sincerely, Joel *K [redacted] , MS, CFEQuality and Safety ManagerAllegheny Health Network Home Medical Equipment

June 8, Dear ***This letter is in response the complaint filed with the Revdex.com, ID ***On behalf of Allegheny Health Network Home Medical equipment, I would like to apologize for the quality of service the customer receivedAfter an extensive review of the circumstances, there was a
lack of communication from our company to this customer regarding financial responsibilityWe have tried to contact the customer to resolve the issue with her directly and are waiting a call backI assure you that the matter will be resolved to her satisfaction.We appreciate the opportunity to respond to your letter and address your concerns.Sincerely,Susan C***, RN, BSNVice President of OperationsAllegheny Health Network Home Medical Equipment

Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Reference #[redacted]Dear Ms. [redacted], This letter is response to a complaint we received from the Revdex.com on behalf of Allegheny Health Network Home Medical Equipment (AHNHME) patient, [redacted]. According to the...

complaint, we provided medical supplies that the patient did not request. The supplies are standard for positive airway pressure devices and required for the safe and effective use of the medical equipment provided to the patient. AHNHME spoke with the patient on 3/15/2017. The patient was instructed on 3/1/2017 to retrieve a prescription to discontinue services from his provider and return the unused product/pap machine. Upon reception we would remove any associated charges. The patient indicated that his doctor was unwilling to write a prescription to discontinue services and stated that he could not use the machine and therefore did not want the supplies. We informed the patient that if he chose to he could sign an against medical advice (AMA) document and we would send him a return label for the machine/supplies. The patient acknowledged that this is a decision for him to make and that he was under no obligation to sign. On 3/15/2017, we mailed the patient the paperwork should he choose to sign it and a return label. We received the positive airway pressure device on 3/22/2017 and the AMA on 3/23/2017. The balance of $281.71 is in the process of being removed from the patient’s file. Allegheny Health Network Home Medical Equipment believes we resolved this concern to the patient’s satisfaction and informed the patient should there be any further issues to please feel free to contact us. Should you have questions please feel free to contact us at [redacted].Sincerely,  Joel *. K[redacted], MS, CFEQuality and Safety ManagerAllegheny Health Network Home Medical Equipment