Allegheny Mental Health Associates

This letter is being sent in response to the recent letter we received from you regarding a complaint from one of our former clients regarding our policy on interest charges for unpaid balancesPlease note that we have no record of a telephone call or written correspondence from the complainant regarding his account Our notice of interest charges are given to our clients upon their first visit on a billing contract that we request that they read and signThe complainant did receive this contract, signed it upon his first visit and it remains in our recordsWe have a note on our patient statements informing them that balances beyond days will be charged a 3% interest feeWe have a notice posted in our office stating that co-pays and co-insurance payments are due at the time of serviceI have attached copies of our billing contract and a copy of the statement for youI have removed any identifiable information from them for privacy purposes Please contact me at ###-###-#### if you have any questions or need additional informationWe are quite successful at resolving patient account issues and I only wish this client would have called our office and discussed his questions and concerns

I submitted a written request for details on how their interest rate was accessed and on what balancesAs I paid every other week, the amount requested at time of visit, there should have not been a balance past daysThe office could not tell me what my co-pay would be until they submitted it to insurance so they gave me an estimated co-pay based on what other clients had paid in the pastWhen the insurance came back, I owed more than what they had estimatedI made payment at next session and was told not to worry about increasing my co-payment for that day's session until insurance came back I know that they received my written request because I sent a final payment for services rendered, which was cashedThey did not provide dates of payments received from me and the insurance nor did they provide any explanation as to how 3% was figuredThey did not specify how 3% is compounded I called but was put on hold for over minutes This business did not want to be questionedThey just wanted more money that they were not entitled to receive I tried email but their website link for email is bad

This letter is being sent in response to the recent letter we received from you regarding
a complaint from one of our former clients regarding our policy on interest charges for unpaid
balances. Please note that we have no record of a telephone call or written...

correspondence
from the complainant regarding his account.
Our notice of interest charges are given to our clients upon their first visit on a billing
contract that we request that they read and sign. The complainant did receive this contract,
signed it upon his first visit and it remains in our records. We have a note on our patient
statements informing them that balances beyond 30 days will be charged a 3% interest fee. We
have a notice posted in our office stating that co-pays and co-insurance payments are due at
the time of service. I have attached copies of our billing contract and a copy of the statement
for you. I have removed any identifiable information from them for privacy purposes.
Please contact me at ###-###-#### if you have any questions or need additional
information. We are quite successful at resolving patient account issues and I only wish this
client would have called our office and discussed his questions and concerns.

I submitted a written request for details on how their interest rate was accessed and on what balances. As I paid every other week, the amount requested at time of visit, there should have not been a balance past 30 days. The office could not tell me what my co-pay would be until they submitted it to insurance so they gave me an estimated co-pay based on what other clients had paid in the past. When the insurance came back, I owed more than what they had estimated. I made payment at next session and was told not to worry about increasing my co-payment for that day's session until insurance came back.
I know that they received my written request because I sent a final payment for services rendered, which was cashed. They did not provide dates of payments received from me and the insurance nor did they provide any explanation as to how 3% was figured. They did not specify how 3% is compounded.
I called but was put on hold for over 20 minutes.
This business did not want to be questioned. They just wanted more money that they were not entitled to receive.
I tried email but their website link for email is bad.

Review: Business assesses an exorbinant amount of interest without providing information on how it assesses the amount of interest or on what amounts on which it assesses. It then continuously adds interest on the interest without appropriate documentation. There is no policy on how their billing and interest correlates to their billing of insurances. Business did not respond to my request for such information instead responds by sending another bill via postal service with additional interest added.I have paid the amount due for services rendered after the insurance paid its portion.Desired Settlement: Remove this fictitious interest charges and do not bother me about it further.

Business

Response:

This letter is being sent in response to the recent letter we received from you regarding