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Allegheny Valley Bank of Pgh

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Allegheny Valley Bank of Pgh Reviews (1)

I have had an account with this bank since I was 17 years old and I am now 30. I used to visit the Penn avenue location and always had great service. I work close to the Butler street location and it is more convenient for me to do my banking at that location. The customer service at this location is awful. There is a teller (she is middle aged with black hair and glasses) that constantly asks personal information about what I am going to do with the money that I am withdrawing. When I ask for change she asks me why I need it and how I am going to use it. My family members who bank here as well have reported the same thing about this teller. In addition, I have had several interactions with this locations manager (older gentleman, balding) who is equally rude. He is condescending and I feel like an inconvenience when I ask for his assistance. I left my card inside of the debit machine by mistake (a mistake that people frequently make this day n age), and when I went into the bank to retrieve it less that 5 minutes later, he told me that he should cut it up and was only giving it back "because he knows me". He acted as though he was doing me a favor but really he was being a bully. I work in customer service so I understand having a "bad day" or perhaps returning a bad attitude to a mean customer. This is not a bad day, nor have I provoked them in any way. I have been extremely pleasant despite their attitudes and intrusions, saying "yes sir", "no ma'am", "thank you", "have a blessed day", etc. I would think that members of this banking team would have IMPECCABLE customer service considering that their are so few of these banks. I am going back to that bank tomorrow and I am closing the account that I have had for 13 years.

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Description: BANKS

Address: 5137 Butler St, Pittsburgh, Pennsylvania, United States, 15201

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