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Allegiance Imaging & Radiology

2801 N Decatur Rd STE 100, Decatur, Georgia, United States, 30033-5924

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Allegiance Imaging & Radiology Reviews (%countItem)

On July 20, 2019, my wife had an MRI done at this location. They filed our health insurance and said we owed $468.00 which we paid before service was provided. Weeks later I received a EOB from our insurance company showing that they covered it as in-network and since we had not met our deductible yet, we owed the full amount...of $251.91. As we had paid $216.09 in excess of that amount I called the Allegiance Imaging and Radiology and asked for a refund as they had charged us almost double their contracted rate that they have with our insurance company. Then begun the run around as they constantly kept forgetting about our issue, losing our records, saying they were updating their billing, etc. I called and emailed every couple of weeks for 2+ months. I finally got our insurance company involved and they kept send their contract rate info which Allegiance Imaging said was wrong or they could not find the records. I kept all correspondence with them as well as my receipts and bills which I kept sending them every time they 'lost? their records. Finally in November of 2019 they said they would refund our card the amount owed. Then on January 21, 2020, we received a bill from Allegiance Imaging and Radiology to the amount of $251.91. We have had no further service from them since the first time which paid more than was needed. I called the number on the letter and the lady said that we have failed to pay for so long that it would be going to collections...remember we paid before the MRI on July 20, 2019 and have receipts and credit card statement to prove it. I told them this fact and she said I don't see record of this I will have to get back to you. This was 9 days ago, I reached out today and another person said we have no record of you calling and asked if I would be making my payment today before they sent it to collections.

I highly advise against ever using Allegiance Imaging and Radiology or their parent company ImageLink, LLC ever.

Desired Outcome

Billing Adjustment Cancel the bill that they have sent and send us a letter stating our account is free of charges for our records!!

Allegiance Imaging & Radiology Response • Feb 11, 2020

There was a contract change that we were not aware of at the time of service. Contract issue with the patient's insurance company has been resolved and the overpaid amount of $216 has been refunded to the patient.

Customer Response • Feb 12, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
True. I did receive a refund of $216 in November 2019 as stated in my original complaint. However, I then received a NEW BILL in January 2020 for $251.91. That is why I'm filing the complaint because I'm being CHARGED AGAIN AFTER the whole contract issue that WAS SETTLED IN NOV 2019.

Allegiance Imaging & Radiology Response • Mar 12, 2020

This has been resolved and the patient has a zero balance. Thank you.

Customer Response • Mar 12, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 2801 N Decatur Rd STE 100, Decatur, Georgia, United States, 30033-5924

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