Allegiance Mobile Health

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me PENDING RECEIPT OF THE INVOICE SHOWING NO BALANCE DUE Regards, [redacted]

Dear Ms ***, I received notification of a patient complaint, *** ***, stating she was receiving statements when the balance had been previously paidI have researched the payment and have applied it to the patient's account leaving a balance of zeroNothing was turned into collections
and therefore there is no negative impact on Ms ***'s credit reportI apologize for any inconvenience this might have caused the patient and look forward to assisting in any future needsPer Ms***'s request I have sent her an invoice showing payments applied and a zero balanceRespectfully Submitted, *** ***

Dear Ms ***, I received notification of a patient complaint, *** ***, stating she was receiving statements when
the balance had been previously paidI have researched the payment and have applied it to the patient's account leaving a balance of zeroNothing was turned into collections and therefore there is no negative impact on Ms ***'s credit reportI apologize for any inconvenience this might have caused the patient and look forward to assisting in any future needsPer Ms***'s request I have sent her an invoice showing payments applied and a zero balanceRespectfully Submitted, *** ***

*** ***Dispute Resolution SpecialistRevdex.com Corporate officeLa Posada DriveAustin, TX 78752Dear Ms***,Thank you for forwarding the complaint on behalf of the patient for (ref ID#***)We understand the concern relayed in the experience letter sent to our office on Friday,
January 20th I apologize in the delay for responding, I didn’t receive the complaint until Monday, February 6th 2017.Please inform the patient it is not our intent for him to feel that his attempts in remedying the situation have been without resolution.See below for a full account of our findings from the investigation of this issue:From 10/3/to 2/9/we have transported the patient a total of timesout of the transports have occurred in which the patient was picked up mins or later which calculates to 92% on time performance, no delays have occurred in which the patient was transported to dialysis lateAs with all transport services we deal with unforeseen variables ranging from traffic, construction, available resources, weather and staffing which ultimately do cause the aforementioned delays.We will continue to monitor the patient’s future transports weekly and mitigate any delay that may occur moving forwardIf any clarification is needed in regards to this matter, feel free to contact me directly at my office number below.Regards,*** ***Communications Manager OFC: *** ext***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me PENDING RECEIPT OF THE INVOICE SHOWING NO BALANCE DUE
Regards,
[redacted]