Allegiant Air

Thank you Allegiant Airlines for possibly the worst service we have ever experienced. Our departure time was 7:10am. We got in line at 5:40am. They were obviously understaffed. When we reached the desk we were told..."The plane is already boarded, you really should have gotten here 2 hours earlier." Then we were told by the next person, after we told them we had been in line since 5:40am..."No, there is no way it could have taken YOU so long to get through this line." And then she walked away. Only one lady at the desk was helpful enough to actually give [redacted] a phone for another manager. BUT WAIT FOR IT.....only to be told, we should have been there 2 hours earlier to get in line. FOUR other couples were denied their flight also?! Clearly Allegiant Airlines has some management and customer service issues to address. #poorserviceallgiantair
PS. Allegiant wanted to charge us $75 per person to book us on the next flight THREE DAYS LATER. Never once was there any notice of our flight being boarded...thus we stood in line with children...not one employee even apologized.
Photo: Thank you Allegiant Airlines for possibly the worst service we have ever experienced. Our departure time was 7:10am. We got in line at 5:40am. They were obviously understaffed. When we reached the desk we were told..."The plane is already boarded, you really should have gotten here 2 hours earlier." Then we were told by the next person, after we told them we had been in line since 5:40am..."No, there is no way it could have taken YOU so long to get through this line." And then she walked away. Only one lady at the desk was helpful enough to actually give [redacted] a phone for another manager. BUT WAIT FOR IT.....only to be told, we should have been there 2 hours earlier to get in line. FOUR other couples were denied their flight also?! Clearly Allegiant Airlines has some management and customer service issues to address. #poorserviceallgiantair
PS. Allegiant wanted to charge us $75 per person to book us on the next flight THREE DAYS LATER. Never once was there any notice of our flight being boarded...thus we stood in line with children...not one employee even apologized.