Allegiant Payments LLC

Complaint: [redacted] I am rejecting this response because:Your Delivery and Acknowledgement form" is dated 7/27/the test receipts are dated 7/25/2016.HOW COULD I HAVE DID TESTS IF I DIDN'T PHYSICAL HAVE TERMINAL??? IT WAS IN YOUR POSSESSIONI can submit the form proving this

Unfortunately, the story Mrs [redacted] tells is quite far from the truth This is exactly why we have/get signed documentation The day I met with Mrs [redacted] she told me a story of how her current processing company was ripping her off and how they "fraudulently" increased her fees without her permission This was why she was looking to change as well as upgrading to a new Point of Sale System for her business, called the [redacted] Apparently, every one Mrs [redacted] comes across is a fraudster in her eyesAnyways, after long hours of going over her current situation, her checking MY drivers license, Washington Secretary of State information on Allegiant, Revdex.com report, our paperwork, the terms etc, she finally signed off on all the documentation But before she did this, she claimed she was a, "contract editor" and read every page carefully before she signed multiple timesShe was excited at the time and was glad to know she was receiving a new Point of Sale System for her business Everything was fine until she received a call from a competitor in our industry Mrs [redacted] gave the competitor our information ($monthly lease for months) and the competitor said they'd do it for $64.99, just $lessThey also claimed they were, "direct with [redacted] " Mrs [redacted] then called me but I was in the field that day meeting with other merchants, as I did her I explained this to her and also explained she has my email address and can always get a hold of me that way too, even if I'm in the fieldAll emails go to my phone I later verified with the POS company ( [redacted] ) that the person that called her was not actually a direct employee of [redacted] , as they claimed But just another competitor selling their product I also explained this to Mrs [redacted] , but at that time she had her mind made up about switching, yet again At this point we want no further ties to Mrs [redacted] or All About Mail She has wasted our time, resources and has used our information against us to save herself $a month She is very new to business and I personally tried, as the President of our company, to help her out and explain the industry to her in detail We are not only going to cancel out all signed agreements for Mrs [redacted] , but are also not even going to have her give the notice she was required to give to cancel out her processing account We are also going to cancel out her signed lease, as we decided to not ship the POS to her because we were fearful she'd try and keep it and not pay for it We wish Mrs [redacted] the best and am glad we have parted ways Thank You

This is no longer a customer of ours and their account has been cancelled out Also, "***" was not an authorized signer on this account In addition, she has spoken with Priority Payments (customer service) every time she's called (it's been notated) as well as spoken with Jaime in our office Jaime also explained to her that the account has already been cancelled out and [redacted] also acknowledged this so we are not sure why she is complaining on Revdex.com

Complaint: ***I am rejecting this response because: THEY ARE JUST OUT & OUT LIEINGSincerely,*** ***

Attached is Mr***'s signed "Non Cancellable Lease Agreement" for the terms indicated. Never have we offered a "day" trial period, nor did we that dayEverything we do and say is put in writing just like this signed lease term attached so there is no confusion. So if Mr
*** has something showing different, we'd love to see that. That completely goes against the terms listed in which Mr*** signed on 10/08/15. This is also the first I'm hearing of this months later after a couple phone calls personally to Mr*** and also emails I sent to Mr***, in which he never responded. I will attach copies of those emails as well
As far as the equipment goes, he NEVER received the wrong equipment. The correct equipment was sent and later on one of his employees by the name of "***" wanted to switch the connection on which the terminal dials out from "IP" to "Dial". We told them no problem that is extremely easy to change. *** did not want to spend a few minutes reprogramming the machine to pick up the change she requested. So we went ahead and sent her out more equipment that was already programmed with this change to make her happy. We informed her of this and she said that would be fine. We sent more equipment out to her on our dime and we later found out that equipment was refused and shipped back to us (all backed up in the emails sent below)
When talking to Mr*** on November 11/23/he said I quote, "I know I signed it" (shows in the emails attached below). He understood the terms of everything he signed he just wanted to know if I could get him out of it, which I couldn't given the terms of the agreement. He also understood that the $ETF (Early Termination Fee) had nothing to do with the lease that that was for the credit card processing side of things. I also explained to him that if he stayed processing transactions with us I could have them reimburse that. He said he'd think about it and get back to me and I never heard from him again. Below is the emails that were sent to Mr*** without any response from him:
-Email sent to *** @ ***@gmail.com right after speaking to him on the phone 11/23/15- "Hey ***, It was a pleasure speaking with you earlier this morningIt looks like you got tied up with customers as I was hoping to hear back from youNo worries, I should be in the office for about another minutes today then will be heading out for the day and returning tomorrowWhen you get a chance, please give me a call back to discuss further about our morning conversationI have a couple ideas I wanted to throw your wayHave an excellent rest of your day and look forward to talking to your soon."
-Follow up email sent to ***- "Hey ***, I wanted to follow up with you on my below email and conversation from 11-23-(see below)I have not heard back from you since then and tried to call you but you were busy with customers so I left a message with one of your employeesI did however receive a voicemail from *** around the holidaysAs mentioned on our call, we cannot discuss account information with someone who is just an employee of your company and not an actual account holder/signer/owner due to security reasonsThis is why I had to speak with you on the 23rdPlease feel free to reach out to me regarding your lease agreement with FDGL at 800-707-EXT: *** ** reply to this email."
-3rd and final email sent to *** on 1-28-16- ***, I wanted to try and reach out to you again, this is my 3rd email and I never received an email or phone call back from you on my January 5th email (left my direct extension in that email below as well)I did receive your fax a couple days ago in regards to wanting to get out of your Non-Cancelable Lease w/ FDGLAs we discussed over the phone on November 23rd 2015, you signed and agreed to a month Non-Cancelable LeaseYou also acknowledged signing it the day we spoke (Nov 23rd) and said "I know I signed it" but wanted to get out of it because you guys later decided to mail the equipment backUnfortunately, just because you decided to mail the equipment back that does not change the terms of what you signed and agreed to last OctoberThis isn't much different from signing a contract for your cell phone etcYou also state in your fax that you guys decided to never use the machineIn ***'s (your employee) voicemail a couple of months ago to me, she states that you guys did use it a couple of times, maybe "once or twice"Regardless, whether you guys decided to use it or not that does not change the fact of what you signed and agreed to on 10-08-We also tried to send you guys out another terminal (per ***'s request on how she wanted the terminal to communicate, IP verses Dial) but you guys refused that package without us knowing until it was sent back to us from the carrierAgain, if you'd like to discuss this further you can either respond to this email or call me at my direct extensionWe cannot speak to *** about your account as she is not a signer on your account or an owner of the businessHave a great rest of your day

*** *** signed up with our company on 7/18/ I personally signed him up and he signed in numerous places agreeing to the terms of the processing contract and lease in front of me He was also not busy whatsoever as there was not a single customer in his warehouse until a
lady came in for a few minutes and I stepped aside and patiently waited He was also sent copies of what he signed, otherwise I'm sure he would have reached out requesting this in the year he was with us His contract and lease has never been an issue (he pays monthly) until he wanted his credit card limit amount raised We told him what we needed to do this and he refused to send us the proper documentation to get it raised He also sent me an email on 3-14-wanting his limit raised to "at least $10,000" he said He was clearly happy and wanted to do even more transactions with us otherwise he wouldn't have requested a higher processing limit.He was personally delivered (2) credit card machines, one for his retail storefront/warehouse and the other to be able to take to his customers houses as it is wireless He also sent me an email on 9-26-stating "If I'm not mistaken I believe my rental amount per you was supposed to be around $flat" This is correct, it is $a month plus applicable state tax for his two machines Clearly understanding his lease price each and every month As far as "*** ***" on the credit card receipts, we have no clue what he is referring to.....We do not offer "no contracts" (hence what he signed numerous times) and no one ever told him we did, this is just now an issue because he has changed processors because we weren't able to up his ticket limit because he didn't provide us with the proper documentation to do so He processed with us for about a year without having "contract issues" We feel that with the help of his new credit card company/sales rep, he is now trying to get out of his contractual obligations when there was never issues with his contract prior

Complaint: ***I am rejecting this response because:Sincerely,*** *** THE BUSINESS RESPONSE SEEMS TO BE WRITTEN BY AN INDIVIDUAL WHO HAD NO CONTACT WITH MYSELF OR MY EMPLOYEES DURING THE WHOLE "SETUP PROCESS"CLAIMING THAT NO DAY TRIAL WAS OFFERED WITHOUT THE BENEFIT OF BEING THERE IN PERSON IS REDICULOUSTHERE ARE PERSONS INCLUDING MYSELF THAT CONVERSED WITH THE SALESMAN"I KNOW I SIGNED IT" MEANS I KNOW I SIGNED IT, DOESNT MEAN I AGREE WITH YOU, THERE WAS A VERBAL EXPLANATION OF THE CONTRACT AND A DAY MONEY BACK GUARANTEENOBODY EVER SPOKE WITH *** ABOUT THE HARDWARE, THEY SPOKE WITH ***THE IDEA THAT YOU DONT EVEN HAVE THE NAMES OF PEOPLE IS FRUSTRATINGCLAIMING THE HARDWARE WAS CORRECT IS ALSO FRUSTRATING, *** SPENT AN HOUR ON THE PHONE WITH YOUR TECH PEOPLE TRYING TO SET IT UP TO WORK WITH OUR EXISTING HOOKUP TO NO AVAIL, IT WAS THE WRONG EQUIPMENT, YOU TRIED TO SEND US THE CORRECT EQUIPMENT TO FIX THE PROBLEM AND WE DIDNT ACCEPT DELIVERY BECAUSE WE TOLD SEVERAL PEOPLE WE WANTED TO CANCEL, AND SINCE WE HAD A DAY GUARANTEE SHOULDNT HAVE BEEN A PROBLEM BUT IT WAS, MONTHS AND MONTHS LATER WE'RE STILL BEING CHARGED FOR A SERVICE WE SAID WE DIDNT WANTTHE FIRST FEW TIMES, WE WERE TOLD WE COULDNT CANCEL BECAUSE THE EQUIPMENT HAD NOT BEEN RETURNED, WHICH IT WAS, SO WE LOOKED UP THE TRACKING NUMBER AND SENT YOU A COPY OF THE PAGE SHOWING IT WAS DELIVERED AT THE FRONT DESK AND SIGNED FOR BY "SHMITTY", WHILE A SIGNATURE ON A CONTRACT IS BINDING, VERBAL CONTRACTS ARE JUST AS BINDINGIF YOU CANT HONOR THE WORD OF YOUR SALES TEAM YOU SHOULDNT BE IN BUSINESS DEALING WITH PEOPLE

Subject: Re: Revdex.com COMPLAINT # [redacted]The merchant signed a 3 year processing agreement with a cancellation fee of $495 if cancelled prior.  The merchant cancelled within a year into the 3 year agreement and therefore we are unable to waive the $495 Early Termination Fee.

We are unclear in your response.  We wish you and your company the best of luck.

Complaint: [redacted]
 
I am rejecting this response because:Your Delivery and Acknowledgement form" is dated 7/27/2016 the test receipts are dated 7/25/2016.HOW COULD I HAVE DID TESTS IF I DIDN'T PHYSICAL HAVE TERMINAL??? IT WAS IN YOUR POSSESSION. I can submit the form proving this.

Unfortunately, the story Mrs. [redacted] tells is quite far from the truth.  This is exactly why we have/get signed documentation.  The day I met with Mrs. [redacted] she told me a story of how her current processing company was ripping her off and how they "fraudulently" increased her fees...

without her permission.  This was why she was looking to change as well as upgrading to a new Point of Sale System for her business, called the [redacted].  Apparently, every one Mrs. [redacted] comes across is a fraudster in her eyes. Anyways, after 4 long hours of going over her current situation, her checking MY drivers license, Washington Secretary of State information on Allegiant, Revdex.com report, our paperwork, the terms etc, she finally signed off on all the documentation.    But before she did this, she claimed she was a, "contract editor" and read every page carefully before she signed multiple times. She was excited at the time and was glad to know she was receiving a new Point of Sale System for her business.  Everything was fine until she received a call from a competitor in our industry.  Mrs. [redacted] gave the competitor our information ($69.99 monthly lease for 48 months) and the competitor said they'd do it for $64.99, just $5 less. They also claimed they were, "direct with [redacted]".  Mrs. [redacted] then called me but I was in the field that day meeting with other merchants, as I did her.  I explained this to her and also explained she has my email address and can always get a hold of me that way too, even if I'm in the field. All emails go to my phone.  I later verified with the POS company ([redacted]) that the person that called her was not actually a direct employee of [redacted], as they claimed.  But just another competitor selling their product.  I also explained this to Mrs. [redacted], but at that time she had her mind made up about switching, yet again.  At this point we want no further ties to Mrs. [redacted] or All About Mail.  She has wasted our time, resources and has used our information against us to save herself $5 a month.  She is very new to business and I personally tried, as the President of our company, to help her out and explain the industry to her in detail.  We are not only going to cancel out all signed agreements for Mrs. [redacted], but are also not even going to have her give the notice she was required to give to cancel out her processing account.  We are also going to cancel out her signed lease, as we decided to not ship the POS to her because we were fearful she'd try and keep it and not pay for it.  We wish Mrs. [redacted] the best and am glad we have parted ways.  Thank You.

Complaint: [redacted]
I am rejecting this response because:Copies of my contract where not sent to me, Please provide a log of emails sent to me of my contract right after my sign up date.To be clear I did not process for a full year, I just stopped swiping cards on your terminal and I was NOT "clearly happy" To address the alleged 2 terminals the were delivered. This is where my signature does not match rest of my. If it was personally delivered I would of signed in pen.... but the form (that I have never signed) shows a pasted or electronic signature. I have uploaded email thread about how [redacted] states he "threw in a second terminal" for back up, but still needs to label it. AT NO POINT I HAVE OR HAD 2 terminals. Records would show me using a second terminal in the field. I have test run receipts for the terminal I have.......where are the test receipts for the alleged "back up " I allegedly have"?For the "[redacted]" I have uploaded supporting pictures...........and you know what I'm talking about.  A Revdex.com accredited company to do this is just unreal.Raising the limit does not mean I'm happy or want to continue business, every time a transaction went over 5,000 swipe it took weeks to receive money. This is beneficial to your company to set swipe limit so low that was it can be charged at the highest percent possible.

This is no longer a customer of ours and their account has been cancelled out.  Also, "[redacted]" was not an authorized signer on this account.  In addition, she has spoken with Priority Payments (customer service) every time she's called (it's been notated) as well as spoken with Jaime in our...

office.  Jaime also explained to her that the account has already been cancelled out and [redacted] also acknowledged this so we are not sure why she is complaining on Revdex.com.