Allegra Print & Imaging

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ Fenton Honda of Ardmore is working on resolving this issue! Problems came up as soon as they are fixed we will send the refund out! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) What problems? How about given me a time line when the refund will be sent .After all its been going on since July Final Business Response / [redacted] (4000, 9, 2015/10/23) */ Mr***, we are very sorry about you having to wait on this issueWe have had a lot of new employee transitions in our accounting departmentEverything has been sent out and should be handled no later then the end of this month!

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ this is not the complete story--- the car came to us needing the cover replaced, we offered to do that for mr [redacted] at no charge just a courtesy he declined but ask if we could give him an alignment at no charge thinking it would be around the same price (svc mgr did that for him and in my opinion was a very generous deed)mr [redacted] got an alignment at no charge even though we had done nothing wrong and he elected to leave in need of the coverNothing was done wrong on our part

I called and spoke with [redacted] about the Revdex.com complaint filed in JuneI informed him that the store was under all new management and that my GM [redacted] was out of town and that I would need a week or so to be able to resolve this issueUpon Mr [redacted] 's return to work I will sit down with him and my GSM to discuss the situation and how to best resolve it and would notify Mr [redacted] of the option once I know how my GM wants to handle the situation [redacted] was very pleased that I called and that an effort was being made to resolve the matter for him [redacted]

Initial Business Response /* (1000, 8, 2016/01/06) */
Fenton Honda of Ardmore does apologizeIt looks like *** *** is correctFenton Honda did make a mistake and a check for what *** *** is owed will be cutASAP!
Initial Consumer Rebuttal /* (2000, 10, 2016/01/12) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com for helping me with this situation! I received a check today from Fenton HondaThank you*** ***

Revdex.com:At this time, I have not been contacted by TDC Door, Inc. regarding complaint ID ***.Sincerely,*** ***

Initial Business Response /* (1000, 8, 2015/10/12) */
This is being taken care of ASAP!
Initial Consumer Rebuttal /* (3000, 10, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept their response until I get my refundI have been
told since May it is being taken care ofThe time it has taken it ridiculous and very unprofessional!!

Initial Business Response /* (1000, 5, 2015/10/15) */
*** your refund has been canceled
You will get your check the minute it comes back!

Initial Business Response /* (1000, 5, 2015/10/22) */
Fenton Honda of Ardmore is working on resolving this issue!
Problems came up as soon as they are fixed we will send the refund out!
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
What problems? How about given me a time line when the refund will be sent .After all its been going on since July.
Final Business Response /* (4000, 9, 2015/10/23) */
Mr. [redacted], we are very sorry about you having to wait on this issue. We have had a lot of new employee transitions in our accounting department. Everything has been sent out and should be handled no later then the end of this month!

I called and spoke with [redacted] about the Revdex.com complaint filed in June. I informed him that the store was under all new management and that my GM [redacted] was out of town and that I would need a week or so to be able to resolve this issue. Upon Mr. [redacted]'s return to work I will sit down...

with him and my GSM to discuss the situation and how to best resolve it and would notify Mr. [redacted] of the option once I know how my GM wants to handle the situation. [redacted] was very pleased that I called and that an effort was being made to resolve the matter for him.   [redacted]

Initial Business Response /* (1000, 8, 2015/12/10) */
My Name is [redacted] I am the new GM here at Fenton Honda of Ardmore I will be contacting this customer about this issue personally.
Initial Consumer Rebuttal /* (3000, 16, 2016/02/02) */
He never contacted me
Final Business Response...

/* (4000, 18, 2016/02/03) */
[redacted] purchased her CRV in October 2015; she traded in a Nissan Sentra.
Initially at the time of the deal [redacted] was employed, soon after she lost her job and could not provide any proof of income that was crucial in funding her deal.
Since she could not get her deal funded Fenton Honda of Ardmore gave her vehicle back along with her $500.00 down payment and also made a payment on her Nissan to bring [redacted] current for the payment that she missed while trying to fund her deal. We feel that this was going above and beyond.
Fenton Honda did sale her Sentra to an employee. As soon as we knew her deal was not going to fund we Fenton Honda received her vehicle back then returned it to [redacted].

I emailed thru the company website on a simple request for some party invites. After the request was sent, I got an automated message that you would receive a response from someone in 24 hours. I waited the 24 hours and received no reply. It was not a large request, wasn't even a large project, and I think that is why it bothered me the most, that I did not matter much. After the 24 hours, I sent a short message to disregard my previous request. To my surprise, they apparently disregarded me all together. Never got a response, period. I suppose the little people, mean nothing.

Initial Business Response /* (1000, 5, 2016/01/11) */
this is not the complete story--- the car came to us needing the cover replaced, we offered to do that for mr [redacted] at no charge just a courtesy he declined but ask if we could give him an alignment at no charge thinking it would be around the...

same price (svc mgr did that for him and in my opinion was a very generous deed). mr [redacted] got an alignment at no charge even though we had done nothing wrong and he elected to leave in need of the cover. Nothing was done wrong on our part.