Allegro Luxury Reviews (5)
Allegro Luxury Rating
Address: 9842 Glenoaks Blvd, Sun Valley, California, United States, 91352-1046
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premium-luxurydept.com
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RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.The issue has been resolved thank you for your help. Sincerely, [redacted]
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back
from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 1/*/per the customer's requestAs a courtesy, we have issued a refund check in the amount of $which should be received in 5-business daysWe do apologize for the misunderstanding
Revdex.com:At this time, I have not been contacted by Allegro Luxury regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The issue has been resolved thank you for your help.
Sincerely,
[redacted]
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial. The trial starts the day the order is placed as stated in the terms. If we do not hear back...
from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 1/**/2017 per the customer's request. Unfortunately, this account is marked as a chargeback. It will now be up to the customer's processing bank to issue the refund. We do apologize for the misunderstanding.