AllegroShops

Dear [redacted] With this letter we`d like to inform you that the issue regarding the claim to Revdex.com from our customer [redacted] has been resolvedSummary of the situation: There was a shipping delay and customer agreed to wait for the orderHowever we were not able to receive any feedback from the manufacturer regarding the item and we did not have any other option but to cancel this PO Feb 13, 10:07:AM|ClosedCustomer Notified Notified customer about creditmemo # [redacted] Feb 13, 10:07:AM|ClosedCustomer Notified Feb 13, 10:07:AM|ProcessingCustomer Notification Not Applicable IPN "Refunded"Refund issued by merchantRegistered notification about refunded amount of $Transaction ID: [redacted] With that we very much hope that you agree with us that the claim is not valid since we have already refunded our customer in fullPlease advise-- Thank you, [redacted] [redacted]

[redacted] With this letter we`d like to dispute the claim to Revdex.com from our customer Kelly King as inappropriateSummary of the situation: This customer already filed a chargeback with PayPla and we've already refunded her order in full Please find comments from our system belowJan 30, 2:24:PM|ClosedCustomer Notified Notified customer about creditmemo [redacted] Jan 30, 2:24:PM|ClosedCustomer Notified Jan 30, 2:24:PM|ProcessingCustomer Notification Not Applicable IPN "Refunded"Refund issued by merchantRegistered notification about refunded amount of $Transaction ID: " [redacted] " Jan 30, 12:03:PM|CompleteCustomer Notification Not Applicable IPN "Canceled_Reversal"Unknown reasonPlease contact PayPal customer service With that we very much hope that you agree with us that the claim is not valid since we have already refunded our customer in full.Please advise -- Thank you, [redacted] [redacted]

[redacted] With this letter we`d like to inform you that the issue regarding the claim to Revdex.com from our customer [redacted] has been resolved on our end Summary of the situation: We are extremely sorry that due to the system glitch customer purchased the item with the wrong priceWhen the order was placed, we refunded the discount our trainee promised him After some investigation we found out that the price was wrong, we recognized our fault and refunded our customer in full immediately, please, find all the details below Unfortunately we were not able to honor the price ($148), since just the wholesale price of this ceiling light is $plus add shipping and handlingPlease find the screenshot from the product page below Apr 14, 9:57:AM|ClosedCustomer Notified Notified customer about creditmemo [redacted] Apr 14, 9:57:AM|ClosedCustomer Notified Apr 14, 9:57:AM|ProcessingCustomer Notification Not Applicable IPN "Refunded"Refund issued by merchantRegistered notification about refunded amount of $Transaction ID: [redacted]

Absolutely horrible first and last experience with this online storeOrdered what I thought was a twin-size soccer comforter with sham and instead received the navy blue sheet set, which I paid $forI'm sorry but I can go buy a cheap set of sheet for $
I went back and forth with them via email and they wanted to charge me a restocking fee (30%) and shipping even though their "description" online was incorrectThey kept putting the mistake on me and also went it and updated the item description in the meantime
Finally, after weeks, they told me I could ship it back (at my cost) and they would issue me a full refund...which still placing blame on me
I will NEVER place an order with their company again

[redacted]
With this letter we`d like to inform you that the issue regarding the claim to Revdex.com from our customer [redacted] has been resolved on our end.
Summary of the situation:
We are extremely sorry that due to the system glitch customer purchased the...

item with the wrong price. When the order was placed, we refunded the discount our trainee promised him.
After some investigation we found out that the price was wrong, we recognized our fault and refunded our customer in full immediately, please, find all the details below.
Unfortunately we were not able to honor the price ($148), since just the wholesale price of this ceiling light is $200 plus add shipping and handling. Please find the screenshot from the product page below.
Apr 14, 2014 9:57:56 AM|ClosedCustomer Notified
Notified customer about creditmemo [redacted]

Apr 14, 2014 9:57:55 AM|ClosedCustomer Notified

Apr 14, 2014 9:57:55 AM|ProcessingCustomer Notification Not Applicable
IPN "Refunded". Refund issued by merchant. Registered notification about refunded amount of $148.00. Transaction ID: [redacted]

Dear [redacted] With this letter we`d like to inform you that the issue regarding the claim to Revdex.com from our customer [redacted] has been resolved. Summary of the situation: There was a shipping delay and customer agreed to wait for the order. However we were not able to...

receive any feedback from the manufacturer regarding the item and we did not have any other option but to cancel this PO.
Feb 13, 2015 10:07:26 AM|ClosedCustomer Notified Notified customer about creditmemo #[redacted]
Feb 13, 2015 10:07:26 AM|ClosedCustomer Notified

Feb 13, 2015 10:07:26 AM|ProcessingCustomer Notification Not Applicable IPN "Refunded". Refund issued by merchant. Registered notification about refunded amount of $36.12. Transaction ID: [redacted]
With that we very much hope that you agree with us that the claim is not valid since we have already refunded our customer in full. Please advise. --
Thank you,
 
[redacted]
[redacted]
[redacted]
 
[redacted]

[redacted]
With this letter we`d like to inform you that the issue regarding the claim to Revdex.com from our customer has been resolved on our end.
Please accept our sincere apologies for delay in replying, since your letter was sent by regular mail.
[redacted]...

[redacted] also filed Revdex.com claim and a chargeback that is was it was not that easy to refund him in full.Summary of the situation:
On January 29, 2014 [redacted] purchased “Flash Furniture High Back Traditional Tufted Burgundy Leather Executive Office Chair – [redacted]”.  The chair was delivered on February 6, 2014. On February 10, 2014 [redacted] sent us an email saying that he received the defective item. He provided us with a picture of the spot and we forwarded it to the manufacturer the same day. Manufacturer offered 30% discount or a brand new chair; however customer refused both and informed us that he wanted to return the item for a full refund. Manufacturer’s return policy is to accept all returns with a 35% re-stocking fee, however we managed to discuss this issue with them and they waived the fee.
We created him a return label and sent it via e-mail asking to drop this item off in the nearest FedEx office. He informed us that he could not print the label and take the package to FedEx.
We decided to schedule a pickup and provided him with all the details on March 13, 2014, the pickup date was March 17, 2014. On March 22, 2014 he wrote about four letters saying that he needed a box. That was the first time for 2 months when he informed us that he had thrown the box away.
Customers are always responsible for the package and manufacturer accepts returns in original packaging only. Moreover on March 23, 2014 he wrote us about 10 e-mails with discordant information: he stated that the box was damaged, that we promised to send him a new box and so on (please, find our correspondence below).
On March 24, 2014 we created a new label (FedEx tracking number is [redacted]) and informed him that we would send it to him through the post. He agreed and after the label has been created he again wrote about the box. Manufacturer needs the item in original package, in case customer doesn’t have it, it is customer’s responsibility to find one and ensure that the item is safely packed to avoid any damage in transit. Please, be advised that the item should be properly packaged with corners insulated. Improperly packaged products may be refused to be picked up by FedEx and if damaged in transit – we`ll have to deduct damage amount from the refund.
Finally manufacturer received the item back on 5/1/2014 and we wanted to refund him in full once the manufacturer received the item back, however he filed so many claims that the money stuck between his bank and PayPal and only yesterday (7/17/2014) bank released the payment and now we are able to refund him in full.
Please advise if there is anything else we need to do to resolve this complaint.--
Thank you,
 
[redacted]
 
[redacted]

[redacted] With this letter we`d like to dispute the claim to Revdex.com from our customer Kelly King as inappropriate. Summary of the situation:
This...

customer already filed a chargeback with PayPla and we've already refunded her order in full.
Please find comments from our system below.
Jan 30, 2014 2:24:22 PM|ClosedCustomer Notified
Notified customer about creditmemo [redacted].

Jan 30, 2014 2:24:22 PM|ClosedCustomer Notified

Jan 30, 2014 2:24:22 PM|ProcessingCustomer Notification Not Applicable
IPN "Refunded". Refund issued by merchant. Registered notification about refunded amount of $109.12. Transaction ID: "[redacted]".

Jan 30, 2014 12:03:17 PM|CompleteCustomer Notification Not Applicable
IPN "Canceled_Reversal". Unknown reason. Please contact PayPal customer service.
With that we very much hope that you agree with us that the claim is not valid since we have already refunded our customer in full.Please advise.
--
Thank you,
 
[redacted]
[redacted]
[redacted]
 
[redacted]

Review: I contacted Allegroshops on March 25 to inquire whether any promotional codes were available concerning an ET2 Lighting Sensé Collection 5 Light Sensé Flush Mount Ceiling Light - E21200-10PC. I received a response from Nata, who informed me that if I provide her with my zip code there may be some flexibility with the pricing. After replying to her email, she informed me that Allegroshops could sell me the chandelier for $10 less than the offered price on their website. I agreed to Nata's offer and I placed the order on Allegroshops' website for the item; Allegroshop charged my credit card shortly afterwards.

After not hearing back from Allegroshops for approximately 2 weeks, I inquired about the status of my order. In response to my email, I received an email from a customer service representative telling me that the listed price on the website is incorrect. In fact the item is substantially more than the agreed upon price. Coincidentally, as luck would have it, Allegroshops directed me to a link on their website to purchase "problem solver" credits to make up the difference in the "correct" price and the amount that I was charged. I "politely" declined Allegroshops' offer and informed the company that the pricing error was their mistake and therefore they should suffer the financial loss from the incorrect price, not me. A resonable person would have no way of being aware that Allegroshops was laboring under a false impression as to the value of the chandelier. In fact, a reasonable person would conclude that $158 was the accurate price for the chandelier after the company confirmed this price by email. Allegroshops cannot rescind the contract because it was mistaken as to the value of the item. I do not wish to have the contract rescinded. I want the contract enforced. For these reasons, Allegroshops has a legal obligation to honor the contract that it entered into with me, even though it realized afterwards that it had entered into a bad bargain.Desired Settlement: I would like for Allegroshops to honor the contract and deliver me the ET2 Lighting Sensé Collection 5 Light Sensé Flush Mount Ceiling Light - E21200-10PC.

Business

Response:

[redacted]

With this letter we`d like to inform you that the issue regarding the claim to Revdex.com from our customer [redacted] has been resolved on our end.

Summary of the situation:

We are extremely sorry that due to the system glitch customer purchased the item with the wrong price. When the order was placed, we refunded the discount our trainee promised him.

After some investigation we found out that the price was wrong, we recognized our fault and refunded our customer in full immediately, please, find all the details below.

Unfortunately we were not able to honor the price ($148), since just the wholesale price of this ceiling light is $200 plus add shipping and handling. Please find the screenshot from the product page below.

Apr 14, 2014 9:57:56 AM|Closed

Customer Notified

Notified customer about creditmemo [redacted]

Apr 14, 2014 9:57:55 AM|Closed

Customer Notified

Apr 14, 2014 9:57:55 AM|Processing

Customer Notification Not Applicable

IPN "Refunded". Refund issued by merchant. Registered notification about refunded amount of $148.00. Transaction ID: [redacted]

Review: On December 16, 2014 I placed an order for Go Boxes LLC Ford Oval Bag - Blue Vintage - [redacted] order number [redacted]. As of today. 2/12/2015 I have yet to receive this order or get a refund for this order.Desired Settlement: I would like a refund on my MasterCard used to make this purchase.

Business

Response:

Dear [redacted] With this letter we`d like to inform you that the issue regarding the claim to Revdex.com from our customer [redacted] has been resolved. Summary of the situation: There was a shipping delay and customer agreed to wait for the order. However we were not able to receive any feedback from the manufacturer regarding the item and we did not have any other option but to cancel this PO. Feb 13, 2015 10:07:26 AM|Closed Customer Notified Notified customer about creditmemo #[redacted] Feb 13, 2015 10:07:26 AM|Closed Customer Notified Feb 13, 2015 10:07:26 AM|Processing Customer Notification Not Applicable IPN "Refunded". Refund issued by merchant. Registered notification about refunded amount of $36.12. Transaction ID: [redacted] With that we very much hope that you agree with us that the claim is not valid since we have already refunded our customer in full. Please advise. -- Thank you, [redacted]

Review: I placed an online order for an Altra Standing Desk from Allegroshops.com. They failed to inform me at the time of purchase that the item was out of stock. They processed my purchase and debited my bank card. Since this time, I have made numerous attempts to either verity the shipment of my order or a refund of my money. Two days ago, I attempted to purchase this item from another reseller via ebay. That reseller, unlike Allegro, verified that the item was indeed out of stock and they promptly refunded my money. I then contacted another online reseller, ATG Stores, a Lowes Company, in an attempt to purchase the item. This reseller went the extra step to contact ALTRA directly and determined that the item that I was trying to buy was not even in stock at the maker. In fact it was slated for discontinuation. These are facts that may have been or could be easible be made available to Allegro Shops. Allegroshops.com happens to be listed as an approved reseller on Altra Furniture's website. So these, two companies are familiar with one another and at least support one another through their maker/reseller relationship. By the way Atra Furniture is just as unresponsive as allegroshops.com is now once I told both that I knew the item was not in stock or being produced anymore.

Allegroshops.com has gone dark on communication back to me and seemed to have "hunkered" down to use my money in their operations first and for some time before and if they refund it back to me.

They even went as far as to "fabricate" a shipment in process via fedex to calm me down. I operate a mutil-million dollar retail business that ships via fedex all the time. It is very easy to generate a ship to ticket and never actually ship and item. Once I told them that I knew that "game" they stopped responding.Desired Settlement: I want my money back now. They took it instantly. They can easily verify the stock at the maker, as ATG did. They, however, are choosing to stall, not communicate and simply rip me off and hope that I will go away.

Review: I bought a chair from Allegroshops on January 2014 and it arrived very poor quality and damaged when I returned it I have yet to receive a refund everytime I send them e mails and there have been many they always give me the run around next week next week is always their answer or it`s not that easy to return a refund through a Bank of America card or some such nonsence,I paid $722.oo for a junk chair and have another $100.oo in return fees five months now and still no returnDesired Settlement: Just return my money,The box it came in was damaged so I had to buy a box and pay a man to pick it up and deliver it to the fedex shipping

Business

Response:

[redacted]

With this letter we`d like to inform you that the issue regarding the claim to Revdex.com from our customer has been resolved on our end.

Please accept our sincere apologies for delay in replying, since your letter was sent by regular mail.

[redacted] also filed Revdex.com claim and a chargeback that is was it was not that easy to refund him in full.

Summary of the situation:

On January 29, 2014 [redacted] purchased “Flash Furniture High Back Traditional Tufted Burgundy Leather Executive Office Chair – [redacted]”. The chair was delivered on February 6, 2014. On February 10, 2014 [redacted] sent us an email saying that he received the defective item. He provided us with a picture of the spot and we forwarded it to the manufacturer the same day. Manufacturer offered 30% discount or a brand new chair; however customer refused both and informed us that he wanted to return the item for a full refund. Manufacturer’s return policy is to accept all returns with a 35% re-stocking fee, however we managed to discuss this issue with them and they waived the fee.

We created him a return label and sent it via e-mail asking to drop this item off in the nearest FedEx office. He informed us that he could not print the label and take the package to FedEx.

We decided to schedule a pickup and provided him with all the details on March 13, 2014, the pickup date was March 17, 2014. On March 22, 2014 he wrote about four letters saying that he needed a box. That was the first time for 2 months when he informed us that he had thrown the box away.

Customers are always responsible for the package and manufacturer accepts returns in original packaging only. Moreover on March 23, 2014 he wrote us about 10 e-mails with discordant information: he stated that the box was damaged, that we promised to send him a new box and so on (please, find our correspondence below).

On March 24, 2014 we created a new label (FedEx tracking number is [redacted]) and informed him that we would send it to him through the post. He agreed and after the label has been created he again wrote about the box. Manufacturer needs the item in original package, in case customer doesn’t have it, it is customer’s responsibility to find one and ensure that the item is safely packed to avoid any damage in transit. Please, be advised that the item should be properly packaged with corners insulated. Improperly packaged products may be refused to be picked up by FedEx and if damaged in transit – we`ll have to deduct damage amount from the refund.

Finally manufacturer received the item back on 5/1/2014 and we wanted to refund him in full once the manufacturer received the item back, however he filed so many claims that the money stuck between his bank and PayPal and only yesterday (7/17/2014) bank released the payment and now we are able to refund him in full.

Please advise if there is anything else we need to do to resolve this complaint.

--

Thank you,

Review: Ordered chessboard and chess set and received it in damaged condition. Went to website under "return instructions" and filed damage report with pictures. Tried to file "return request" but consistently received errors on website in submitting. Tried to call company but only number listed on internet states has been disconnected. Paid over $100 for broken chess set and want a refund. Have emailed main email address with no response. Got response from some team leader regarding damage requesting additional pictures. Provided additional pictures. Asked for return instructions from everyone I emailed, no response.Desired Settlement: I would like to know how to ship back the defective merchandise, not be charged any shipping or stocking fees, and I would like a full refund.

Business

Response:

[redacted]

With this letter we`d like to dispute the claim to Revdex.com from our customer Kelly King as inappropriate.

Summary of the situation:

This customer already filed a chargeback with PayPla and we've already refunded her order in full.

Please find comments from our system below.

Jan 30, 2014 2:24:22 PM|Closed

Customer Notified

Notified customer about creditmemo [redacted].

Jan 30, 2014 2:24:22 PM|Closed

Customer Notified

Jan 30, 2014 2:24:22 PM|Processing

Customer Notification Not Applicable

IPN "Refunded". Refund issued by merchant. Registered notification about refunded amount of $109.12. Transaction ID: "[redacted]".

Jan 30, 2014 12:03:17 PM|Complete

Customer Notification Not Applicable

IPN "Canceled_Reversal". Unknown reason. Please contact PayPal customer service.

With that we very much hope that you agree with us that the claim is not valid since we have already refunded our customer in full.

Please advise.

--

Thank you,

Review: The size I ordered was way too big and they wouldn't exchange it . They accepted it back but charged me $22 for shipping.they minus from my return.Desired Settlement: Return $22 in shipping charges

Business

Response:

[redacted]

With this letter we`d like to dispute the claim to Revdex.com from our customer [redacted] as inappropriate.

Summary of the situation:

Our customer [redacted] placed the purchase order # [redacted] for the item Klogs USA Villa Mission Wide Black Smooth Clog - Size 7 - [redacted] on June 21, 2013. The shipment has been delivered to our customer on June 27, 2013.

On July 6, 2013 our customer sent us request to exchange the received item and wanted to receive shoe in a size 6.5 W. We have double checked this information with the manufacturer but unfortunately they do not make shoe in that size. Our shared customer asked us to proceed with return and we have done our best asking the manufacturer to waive the restocking, which they did. After that [redacted] claimed the item to be defective, for that reason we have asked the manufacturer to inspect the shipment upon arrival.

As soon as the package was received back, manufacturer inspected it and after checking and measuring several shoes of same style and size their team came to the conclusion that the shoes were not defective, because they all measured the same. Since the shoes were not defective we have been advised that there will not be a credit issued for the shipping charges.

Please find a letter from the manufacturer attached. For that reason we credited our customer on the regular basis for returns considered as customer remorse. The two way shipping cost has been deducted from the final refund per our return policy, which is $66.75 - 2x$10.5= $45.75 and refund has been applied on August 16, 2013 Transaction ID: [redacted]

With that we very much hope that you agree with us that the claim is not valid since we have refunded our customer $45.75, our decision was based on manufacturer's confirmation that the item was not a defective one.

Please advise.

--

Thank you,

www.allegroshops.com

I have spoken with my office manager to make sure that I handle this correctly for you. Evidentially there was not a re-stocking fee charged to your account. After checking and measuring several shoes of same style and size our team came to the conclusion that the shoes were not defective, because they all measured the same. Since the shoes were not defective I have been advised that there will not be a credit issued for the shipping charges. If you would have any more questions or concerns please let me know.

Have a great day!

From: AllegroShops Orders [mailto:[email protected]]

Sent: Wednesday, August 14, 2013 2:20 PM

To: [redacted]

Subject: Re: AllegroShops: A-0117705-1-return request/Please reply

We understand that it was a long story to be absorbed into details.

Nevertheless, per correspondence with [redacted] first, no restocking fee was supposed to be charged for this case, and, after the return of the shoes and inspection, your team was to advise whether they were indeed defective, as the customer complained and measured from inside out that they were for size 8 instead of 7, and if so, then a shipping credit issued.

Could you please check on that?

Thank you,

On 14.08.2013 18:26, [redacted] wrote:

The best I can tell you is to have the shoes returned to us and we will evaluate them and IF AND ONLY IF they are defective we will credit back the freight. Have the freight receipt in the box with the shoes. I am not for sure on what the measurements are on the shoes and it all depends on where they are measured from point to point on the shoe.

Absolutely horrible first and last experience with this online store. Ordered what I thought was a twin-size soccer comforter with sham and instead received the navy blue sheet set, which I paid $43 for. I'm sorry but I can go buy a cheap set of sheet for $20.

I went back and forth with them via email and they wanted to charge me a restocking fee (30%) and shipping even though their "description" online was incorrect. They kept putting the mistake on me and also went it and updated the item description in the meantime.

Finally, after 2 weeks, they told me I could ship it back (at my cost) and they would issue me a full refund...which still placing blame on me.

I will NEVER place an order with their company again.