We have reached out to *** and resolved her complaintWe certainly apologize for any issues related to her moveI have addressed the crew to make sure we handled situations like this differently in the future.Thank you,
*** ***
I am sorry that Mr. and Mrs. [redacted] are not satisfied with our service. We quoted the moved based upon the information provided by Mrs. [redacted] over the phone. When my crew arrived there was significantly more to move than expected. We spoke with them that morning that it would be best to load the truck...
with as many items as possible and we would have to pick up the remaining items before Sunday, because the lost possession of the home. My initial crew left the packing materials they brought for the second crew to be able to pack. My second crew arrived Sunday to load the remaining items. we delivered those items Sunday evening. We have not been paid for that portion of the services yet.We have been in constant contact with Mr. [redacted] in regards to his damages. My repair person has been to the home multiple times to repair damaged items and measure the broken glass. Mr. [redacted] requested the glass be delivered this week and that has been completed. I am glad to resolve any other issues if any remain.[redacted]
I have spoken with [redacted] and we are meeting tomorrow, Friday 2/20 at her convenience. She will receive the remaining $75.00 agreed to and sign a release showing satisfaction with the claim.[redacted]
Alfonso advised me that he would only charge me the two hour minimum which is...
what I paid. The two men that moved my furniture even commented that my boyfriend and I were getting a great deal. There was no conversation around owing a balance. When Alfonso called me, he asked me to meet him half way and tried to threaten me. I paid what Alfonso advised me to pay on the day of the move. He said I will only charge you the two hour minimum even if it takes longer. I am not responsible for the charges they are asking for. If the movers felt the move would take longer, they should have told Alfonso that it would.
God morning, as stated and agreed upon on the settlement agreement, we have 30 days to process all checks, Ms. [redacted] check will be processed and mailed according to the terms of the agreement. We are sorry for any misunderstanding and we assure our customer that the check will be processed in...
Good morning, per the notes in the system it states that your items have been repaired. I apologize if there is a disconnect, will you please call Ron C[redacted] at ###-###-#### for clarification on the repairs.
[redacted],I just left you another message. We sent out a claims packet upon notification of your damage. I apologize that you did not get a settlement immediately. We have a process that we are required to complete. I will expedite you claim at the level of liability you selected on your written...
estimate. I have attached a copy of your estimate with this response. Please contact me at my office to resolve your complaint. Thank you,
[redacted]###-###-####
We are very sorry for the confusion a refund has been issued to your card ending in 3468, please allow 5-10 business days for the transaction to appear on your end.
We are very sorry, we fully admit that this should have been a simple fix and it has turned into way more than that, the table continues to bubble due to the metal and glass touching. We are diligently working to have this corrected and we want a satisfied customer that is our goal and our intention, we appreciate you working with us, please feel free to call us at [redacted]. So we can communicate with you exactly what we are doing to get this taken care of for you.
We sent a settlement agreement based on the legal liability signed by the customer on the moving contract for service which is $0.60 per pound per article. We will consider this a written refusal, the claim will be brought to the claims review board and a determination will be made if an increase...
will be offered above and beyond the contractual liability.
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This was the move from hell. I lost about 300 dollars worth of stuff and I am asking for the $75.00 that was charged for what the lousy movers left behind. [redacted] you have been ignoring me, I have left several messages for [redacted] to call me back but get nothing. this will not be resolved until I get what [redacted] talked to me about getting me back on the phone. he returned the 50 dollars from my security deposit but also stated that the 75 will also be put to my account. that has not been followed through on; Please don't lie on here again [redacted] and say that you have reached out to me as I have never, not once, talked to you.
Regards,
[redacted]
Good morning, I am very sorry to hear we caused damages during your move, it appears you have been in contact with the local office and not the Customer Care Team, the Customer Care Team is a dedicated team of individuals that handles damaged claims, we would like to get you resolved as quickly as...
possible, please call us at [redacted] again I sincerely apologize for the damages and the delay in getting them addressed, we are here to help and we look forward to hearing from you soon, our office is open from 8am-6pm CST. THANK YOU.
We have reached out to *** and resolved her complaintWe certainly apologize for any issues related to her moveI have addressed the crew to make sure we handled situations like this differently in the future.Thank you,
*** ***
I am sorry that Mr. and Mrs. [redacted] are not satisfied with our service. We quoted the moved based upon the information provided by Mrs. [redacted] over the phone. When my crew arrived there was significantly more to move than expected. We spoke with them that morning that it would be best to load the truck...
with as many items as possible and we would have to pick up the remaining items before Sunday, because the lost possession of the home. My initial crew left the packing materials they brought for the second crew to be able to pack. My second crew arrived Sunday to load the remaining items. we delivered those items Sunday evening. We have not been paid for that portion of the services yet.We have been in constant contact with Mr. [redacted] in regards to his damages. My repair person has been to the home multiple times to repair damaged items and measure the broken glass. Mr. [redacted] requested the glass be delivered this week and that has been completed. I am glad to resolve any other issues if any remain.[redacted]
I have spoken with [redacted] and we are meeting tomorrow, Friday 2/20 at her convenience. She will receive the remaining $75.00 agreed to and sign a release showing satisfaction with the claim.[redacted]
Alfonso advised me that he would only charge me the two hour minimum which is...
what I paid. The two men that moved my furniture even commented that my boyfriend and I were getting a great deal. There was no conversation around owing a balance. When Alfonso called me, he asked me to meet him half way and tried to threaten me. I paid what Alfonso advised me to pay on the day of the move. He said I will only charge you the two hour minimum even if it takes longer. I am not responsible for the charges they are asking for. If the movers felt the move would take longer, they should have told Alfonso that it would.
God morning, as stated and agreed upon on the settlement agreement, we have 30 days to process all checks, Ms. [redacted] check will be processed and mailed according to the terms of the agreement. We are sorry for any misunderstanding and we assure our customer that the check will be processed in...
timely manner.
Good morning, per the notes in the system it states that your items have been repaired. I apologize if there is a disconnect, will you please call Ron C[redacted] at ###-###-#### for clarification on the repairs.
[redacted],I just left you another message. We sent out a claims packet upon notification of your damage. I apologize that you did not get a settlement immediately. We have a process that we are required to complete. I will expedite you claim at the level of liability you selected on your written...
estimate. I have attached a copy of your estimate with this response. Please contact me at my office to resolve your complaint. Thank you,
[redacted]###-###-####
We are very sorry for the confusion a refund has been issued to your card ending in 3468, please allow 5-10 business days for the transaction to appear on your end.
We are very sorry, we fully admit that this should have been a simple fix and it has turned into way more than that, the table continues to bubble due to the metal and glass touching. We are diligently working to have this corrected and we want a satisfied customer that is our goal and our intention, we appreciate you working with us, please feel free to call us at [redacted]. So we can communicate with you exactly what we are doing to get this taken care of for you.
We sent a settlement agreement based on the legal liability signed by the customer on the moving contract for service which is $0.60 per pound per article. We will consider this a written refusal, the claim will be brought to the claims review board and a determination will be made if an increase...
will be offered above and beyond the contractual liability.
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This was the move from hell. I lost about 300 dollars worth of stuff and I am asking for the $75.00 that was charged for what the lousy movers left behind. [redacted] you have been ignoring me, I have left several messages for [redacted] to call me back but get nothing. this will not be resolved until I get what [redacted] talked to me about getting me back on the phone. he returned the 50 dollars from my security deposit but also stated that the 75 will also be put to my account. that has not been followed through on; Please don't lie on here again [redacted] and say that you have reached out to me as I have never, not once, talked to you.
Regards,
[redacted]
Good morning, I am very sorry to hear we caused damages during your move, it appears you have been in contact with the local office and not the Customer Care Team, the Customer Care Team is a dedicated team of individuals that handles damaged claims, we would like to get you resolved as quickly as...
possible, please call us at [redacted] again I sincerely apologize for the damages and the delay in getting them addressed, we are here to help and we look forward to hearing from you soon, our office is open from 8am-6pm CST. THANK YOU.