Allen Auglaize Eye Care Center

Initial Business Response / [redacted] (1000, 5, 2016/03/21) */ March 21, Revdex.com of Northern Indiana [redacted] Fort Wayne, IN XXXXX RE Case # [redacted] I received the written corn plaint in this past Saturday's mail (3/20/2016) and was surprised that there remained a problem with the projectOur last communication is enclosed, an email that [redacted] ***, our division manager, sent to [redacted] asking what issues were outstanding and had not received a response from her I have placed a call to [redacted] 's phone this afternoon to find a time to meet at their home, inspect the problems, and schedule additional time on the job to bring it to our standards, her expectations, and the terms of the contract(As we have for over years and thousands of customers) If we would have had a phone call, this Would never would have involved the Revdex.com [redacted] & my schedules are difficult to coordinate, but rest assured the matter will be taken care of Sincerely, [redacted] D [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did respond to the e-mail presented but only by forwarding the original e-mail from August I regret to say that I did not save this as it was just a forward of a previous e-mail I started my communications with both [redacted] and [redacted] by phone the day D&D started the work in July as there were so many discrepanciesBut since the main problem in the beginning was lack of communication between what [redacted] told us D&D was going to do and what the installer was told to do by D&D and after phone calls without feeling like I was being heard or helped, I opted for e-mail so I would have a record of telling D&D about my issues/concerns I spoke to [redacted] ***, Owner, todayHe and [redacted] ***, Division Manager, will be coming out to inspect the work on 3-31-At that time it will be determined what they plan to doAnd time will tell if they actually do what they say they will.I Final Business Response / [redacted] (4000, 17, 2016/04/29) */ April 26, [redacted] Street [redacted] XXXXX [redacted] , I received your response back from the Revdex.comI am keeping in touch with them to be sure that we are in compliance with our agreement with the Revdex.com All of the concerns you mentioned will be addressed in our "re-do" of the areas outlinedLet's wait until [redacted] has a chance to go back over the project and adjust all things needed Lastly, the coupon: I have enclosed ***'s price worksheet, that shows a [redacted] discount that would include the [redacted] coupon [redacted] explained that he has some room to discount depending on the size and timing of the project Looking forward to getting this all taken care of [redacted] Final Consumer Response / [redacted] (2000, 30, 2016/06/10) */ [redacted] Thank you so much for all your help in this matter You may now close this case as resolved ***

Initial Business Response /* (1000, 5, 2016/03/21) */
March 21, 2016
Revdex.com of Northern Indiana
[redacted]
Fort Wayne, IN XXXXX
RE Case # [redacted]
[redacted]
I received the written corn plaint in this past Saturday's mail (3/20/2016) and was surprised that...

there remained a problem with the project. Our last communication is enclosed, an email that [redacted], our division manager, sent to [redacted] asking what issues were outstanding and had not received a response from her.
I have placed a call to [redacted]'s phone this afternoon to find a time to meet
at their home, inspect the problems, and schedule additional time on the job to bring it to our standards, her expectations, and the terms of the contract. (As we have for over 37 years and thousands of customers) If we would have had a phone call, this Would never would have involved the Revdex.com.
[redacted] & my schedules are difficult to coordinate, but rest assured the matter will be taken care of.
Sincerely,
[redacted] D. [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did respond to the e-mail presented but only by forwarding the original e-mail from August 9. I regret to say that I did not save this as it was just a forward of a previous e-mail.
I started my communications with both [redacted] and [redacted] by phone the day D&D started the work in July as there were so many discrepancies. But since the main problem in the beginning was lack of communication between what [redacted] told us D&D was going to do and what the installer was told to do by D&D and after phone calls without feeling like I was being heard or helped, I opted for e-mail so I would have a record of telling D&D about my issues/concerns.
I spoke to [redacted], Owner, today. He and [redacted], Division Manager, will be coming out to inspect the work on 3-31-16. At that time it will be determined what they plan to do. And time will tell if they actually do what they say they will.I
Final Business Response /* (4000, 17, 2016/04/29) */
April 26, 2016
[redacted] Street [redacted] XXXXX
[redacted],
I received your response back from the Revdex.com. I am keeping in touch with them to be sure that we are in compliance with our agreement with the Revdex.com.
All of the concerns you mentioned will be addressed in our "re-do" of the areas
outlined. Let's wait until [redacted] has a chance to go back over the project and adjust all things needed.
Lastly, the coupon: I have enclosed [redacted]'s price worksheet, that shows a
[redacted] discount that would include the [redacted] coupon. [redacted] explained that he has some room to discount depending on the size and timing of the project.
Looking forward to getting this all taken care of.
[redacted]
Final Consumer Response /* (2000, 30, 2016/06/10) */
[redacted]
Thank you so much for all your help in this matter.
You may now close this case as resolved.
[redacted]