Initial Business Response / [redacted] (1000, 5, 2017/12/14) */ Contact Name and Title: [redacted] - General Manager Contact Phone: [redacted] Contact Email: [redacted] Unfortunately, this complaint is misleading [redacted] harassed every employee of Superior Door & Window until her account had to be escalated to managementAt that point she proceeded to harass management, calling our general manager names, telling him "he needs to do something with his listening skills," and finally hanging up on a manager while he was trying to ascertain what material she was in need ofEventually [redacted] 's consistent harassment led to her being 86'd from the property, and led to her being told that Superior Door & Window will no longer do business with her Regarding the missing parts, Superior Door & Window had contacted [redacted] 's painters prior to this complaint, and had already arranged to get the missing parts to the painters so as to not hold up the job [redacted] was absolutely aware of this resolution prior to placing this complaint, and is erroneously claiming that Superior Door & Window is refusing to provide the parts that she is requestingThe missing parts will be provided to the painters ASAP, and [redacted] will continue to be barred from doing business with Superior Door & Window Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Subsequent to my complaint, my painter DID resolve the missing part problemHOWEVER, I was not aware that the painter would be able to do so at the time I was told by [redacted] that he would not provide my missing partAlso, I did NOT harass ANY employee and had no problem with any employee other than ***That accusation is blatantly and is merely an attempt to deflect the faultI'm years old and have NEVER been denied service in my life
Initial Business Response / [redacted] (1000, 5, 2016/07/11) */ Contact Name and Title: [redacted] , Owner Contact Phone: 775-884- Contact Email: [redacted] We appreciate the opportunity to resolve this issueUnfortunately, it was not brought to my attention until nowHowever, I have spoken with the customer and have scheduled a time this week for the door handle to be replacedThe customer is pleased with our attempt to handle this situation, and we will be following up to assure her satisfaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The technician that was sent out from Superior's office was unable to resolve my problemThey received the wrong door handle from [redacted] Superior has escalated my problemOn July 15th [redacted] Customer Care became involved and will be scheduling one of their technician to resolve my problemI have not heard from [redacted] as of today Final Consumer Response / [redacted] (4200, 11, 2016/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) On July 21, I received a call from [redacted] at Superior Door and window She read out loud to me the statement I wrote to the Revdex.com on July 20, I asked her if that is not correct, she said it was, but I didn't mention the superior customer service that I was givenYelling pretty much as loud as she couldI mentioned that she is misreading the statementAgain yelling, [redacted] said she went out of her way to satisfy meShe doesn't know what she is going to do nowShe might cancel the order with [redacted] but she's not sureShe is going to have to think about all thisThis would have all been prevented if I had contacted her firstI just said thank you and hung upThere was no talking with her she was just irate and ranting and ravingShe was the one who escalated this to [redacted] ! Where our opinions differ is, I think all this would have been prevented if she knew what her employee was doing for the past yearI never stated that I thought the salesman didn't have a bossWhat I did say was "for all I knew he was the supervisor" I assure you this is a valid complaint far from erroneous I just want a working handle for my sliding glass doorIt has almost been a year since I first asked for a new handleThis seems like excessive drama for just a door handle I will be Satisfied when I simply have a door handle that works On August 18th [redacted] will be here to take care of the problem and replace the handle in a professional and courteous manner Please keep any further communication in writing through the Revdex.com Final Business Response / [redacted] (4000, 13, 2016/08/03) */ Although there was no "ranting and raving", simply confusion generated by the customers unreasonable actions, we are happy that [redacted] has responded to our request to service your issue
Initial Business Response / [redacted] (1000, 5, 2017/12/14) */ Contact Name and Title: [redacted] - General Manager Contact Phone: [redacted] Contact Email: [redacted] Unfortunately, this complaint is misleading [redacted] harassed every employee of Superior Door & Window until her account had to be escalated to managementAt that point she proceeded to harass management, calling our general manager names, telling him "he needs to do something with his listening skills," and finally hanging up on a manager while he was trying to ascertain what material she was in need ofEventually [redacted] 's consistent harassment led to her being 86'd from the property, and led to her being told that Superior Door & Window will no longer do business with her Regarding the missing parts, Superior Door & Window had contacted [redacted] 's painters prior to this complaint, and had already arranged to get the missing parts to the painters so as to not hold up the job [redacted] was absolutely aware of this resolution prior to placing this complaint, and is erroneously claiming that Superior Door & Window is refusing to provide the parts that she is requestingThe missing parts will be provided to the painters ASAP, and [redacted] will continue to be barred from doing business with Superior Door & Window Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Subsequent to my complaint, my painter DID resolve the missing part problemHOWEVER, I was not aware that the painter would be able to do so at the time I was told by [redacted] that he would not provide my missing partAlso, I did NOT harass ANY employee and had no problem with any employee other than ***That accusation is blatantly and is merely an attempt to deflect the faultI'm years old and have NEVER been denied service in my life
Initial Business Response / [redacted] (1000, 5, 2016/07/11) */ Contact Name and Title: [redacted] , Owner Contact Phone: 775-884- Contact Email: [redacted] We appreciate the opportunity to resolve this issueUnfortunately, it was not brought to my attention until nowHowever, I have spoken with the customer and have scheduled a time this week for the door handle to be replacedThe customer is pleased with our attempt to handle this situation, and we will be following up to assure her satisfaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The technician that was sent out from Superior's office was unable to resolve my problemThey received the wrong door handle from [redacted] Superior has escalated my problemOn July 15th [redacted] Customer Care became involved and will be scheduling one of their technician to resolve my problemI have not heard from [redacted] as of today Final Consumer Response / [redacted] (4200, 11, 2016/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) On July 21, I received a call from [redacted] at Superior Door and window She read out loud to me the statement I wrote to the Revdex.com on July 20, I asked her if that is not correct, she said it was, but I didn't mention the superior customer service that I was givenYelling pretty much as loud as she couldI mentioned that she is misreading the statementAgain yelling, [redacted] said she went out of her way to satisfy meShe doesn't know what she is going to do nowShe might cancel the order with [redacted] but she's not sureShe is going to have to think about all thisThis would have all been prevented if I had contacted her firstI just said thank you and hung upThere was no talking with her she was just irate and ranting and ravingShe was the one who escalated this to [redacted] ! Where our opinions differ is, I think all this would have been prevented if she knew what her employee was doing for the past yearI never stated that I thought the salesman didn't have a bossWhat I did say was "for all I knew he was the supervisor" I assure you this is a valid complaint far from erroneous I just want a working handle for my sliding glass doorIt has almost been a year since I first asked for a new handleThis seems like excessive drama for just a door handle I will be Satisfied when I simply have a door handle that works On August 18th [redacted] will be here to take care of the problem and replace the handle in a professional and courteous manner Please keep any further communication in writing through the Revdex.com Final Business Response / [redacted] (4000, 13, 2016/08/03) */ Although there was no "ranting and raving", simply confusion generated by the customers unreasonable actions, we are happy that [redacted] has responded to our request to service your issue