Allen-Bowden, Inc.

My legal name is Nabil, but at work I’m known as “bill”I don’t lie about my name and surely it is no ones concern what I address myself asAt work, I go by Bill because it is easier to remember by my consumers***, my son and the driver at that time delivered the sofa in the plasticOn the delivery they asked who was present at the time if he would like them to remove the plastic and they were told to do soThe delivery guys said they didn’t see the damageAs we do with all damages and complaintsWe ask the consumer to be patient until we get the problem resolvedYes, the parts got delayed due to the fact that Ashley manufacturer needed to get the parts readyOnce ordered, the material has to be stitched and made for that specific part of the sofaAnother factor that delayed the delivery of the parts was the repair guyLike I said before the guy we use for repairs was not in the country*** *** passed by the store when she wanted to place her second order and we showed her the ready parts and informed her that we are still waiting for the guy to go out to her for service Again, like I informed the Revdex.com and the consumer, I have documents I can send to prove that the sofa was in fact warranted by Ashley and was purchased directly from AshleyWe have been in business for approximately yearsDuring those years in business we have tried our best to address all the consumers complaints as fast as we canOur goal has always been to build customer relationship where the consumer is left satisfied by their order and our service I understand *** *** is battling cancer and once I was informed (through the Revdex.com) that she was, I attempted to contact her so she can pass by the store, where we can sit down and discuss what we can do to resolve this issueI was going out my way and going with a loss because I wanted to get her something else that she may prefer instead of getting the sofa repairedI contacted *** on her Cellphone and left her a voicemail telling her to pass by but she did not respond to my call*** ***’s condition touched me because I lost my mother due to cancer There was a time where someone had a hold of my phone (before *** made the purchase) and a single message was sent that I wish was never sentThe message was improper and uncalled forA message like that should not be sent to anyoneAs soon as I saw the message, I contacted *** and informed her about the miscommunication and informed her that someone got a hold of my phoneAfter a couple days, *** *** passed by the store and we executed the purchase with no problemsNo one forced *** *** to make the purchase after getting that messageI was under the impression that *** *** understood the situation and it was in the past *** *** is always welcomed in the store, and surely if she still wants this problem resolved, I am still willing to work with her to find a resolution On the side note, I contacted Ashley directly and asked them if the Consumer can contact them directly and address their issue to get their repairs doneAshley informed me that all repairs and parts orders must go through the business and there is no way around that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The owner has left a voice mail stating that I had to come into the store when the store was closing to discuss thingsI have had extensive foot surgery, there was a tumor in my bone so I canmot leave the house to do thisI specified that the arm of the sofa has come apart on top of the original issue, the correct resolution is to give me a brand new sofa that I paid for, not a store floor model thats ripped and broken, and one that cost $as the origjnal ticket states, not the $that I was chargedThis is going on months and now that I am stuck in the house it makes me angry that I overpaid for a sofa that came from the store and not Ashley, I paid for a new sofa not a used oneI never heard back from this store so I need to assume that they dont want to resolve this properly and the next step will be to file this legally
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved This is all BOGUS lies, first of all there is no such person as Bill, I dealt with [redacted] people, one named [redacted], they told me they deliver and set up so how can they leave plastic on???? If they knew the sofa was damaged why wait til I called numerous times before they acknowledged it? When the sofa was purchased we were told it came with an Ashley warranty not some crony of the store who was out of the country for months. I told them to take this back, I did not purchase a store model sofa and then expect to be charged $100 more than the ticket on the sofa, I contacted [redacted] , they informed us to file a police report against the store for deceptive business practices and hire a lawyer to sue, I didnt really have the energy for all that as I am battling cancer but I will not allow someone to blatantly lie and try and scam me. My son was present when the sofa was delivered, it came with no plastic covering, so it cane from the store not ordered. I did attempt to order a closet when I went in the store to discuss the problem with the sofa but when I found the sales ticket inside the sofa for 799 and I called Ashley and they said they dont sell to this store so I had no warranty I knew his out of the country repair man was not someone who worked for Ashley but some bogus repairman, if I pay for a new item I expect it to arrive new and be serviced by a legit repairman.  If this store wants to take back this sofa and give me a new one with the warranty he assured me that was part of it I would be open to that but if not then I will be filing a police report on Friday, calling my attorney and I will end up winning because I have some very nasty messages from the suppose store owner telling me to [redacted], so if he doesnt want to cooperate, I have texts, witnesses and documents and statements from Ashley stating that my sofa did not come from them. So the owner can decide how this gets handled, if I dont get a response by Friday it will go to a court, and I expect that mo Bogus Bill will be there because there is no such person, I jave the business card from someone who claimed he was the owner and his name is not Bill.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern:[redacted] came in to my store looking for a sofa and was interested in a Double reclining sofa. As we do with all of our customers, we inform them of their purchase options. [redacted] was interested and said she will return with a family member to assist her with the purchase....

[redacted] claims that she saw a sales tag for $799. In the retail business, there is not a way to guarantee a purchase after a consumer has walked out the door no matter if they claim they will be back. There was absolutely no reason for us to change the price of the item. The item she purchased was being sold for $899 and was not being sold for $799. When the customer returned some days later, we wrote her up for a Double reclining sofa for $899. [redacted] is claiming the sofa had no plastic wrapping when in fact there was plastic wrapping. The man that was present during the time of delivery who is claimed to be either the son or nephew was asked if the delivery guys should take the plastic wrapping off. The delivery guys would not take off the plastic wrapping off unless asked to by the consumer. The sofa was scratched slightly on the corner during the delivery due to the consumer’s narrow staircase. [redacted] called me and I told her I was going to order the parts so the sofa can be repaired. Part orders take multiple weeks to make since they are considered special orders. Each parts order is made for that specific consumer from the materials to the very last stich. There are many repair men that can fix this damage but we insisted on waiting for the guy we deal with more often since he has more experience in this field. He is specialized on Ashley Furniture products. Repairs similar to this situation would range from $125+ but would have been at no cost for [redacted].The consumer is claiming she called Ashley Furniture asking about her Sofa’s warranty and they told her that the sofa was “probably purchased from another store that was going out of business and it didn’t come from Ashley so she had no warranty”The consumer must have called an “Ashley Home-Store” which are retailers instead of calling Ashley Direct, where we all purchase from. Ashley Home stores and all dealers for Ashley furniture do not have a way to track purchases of other companies from the Ashley corporate warehouse. Ashley Home-stores only track their warranties and not other dealers. [redacted] was given misleading information regarding where the sofa came from. Each and every Ashley furniture item, comes with a specific serial number located on the piece of furniture, from a sofa to a lamp or rug, they all have serial numbers. I do not know if Ashley Direct would be able to give out this information to a consumer since they ask for an account number in order to speak to us but I would be more than happy to provide the phone number for Ashley Direct so the consumer can get valid information regarding where the sofa was purchased and all.The repair man that was intended on fixing the sofa, called the consumer numerous times. The consumer informed him not to show up. The repair man is waiting for the call so he can go and fix the sofa but the consumer is not allowing him to do so. If [redacted] was so dissatisfied with her purchase, why did she make another purchase from us for a Custom made closet? [redacted] came into the store and told us to order her a custom made closet. She asked us to add the closet through the bank. As we said we would do for her. Since she has waited patiently for the repair guy to call her, we decided to wait until we received the purchased closet before getting paid for it. After we received the purchased closet, [redacted] has been avoiding contact with us and has not answered any of our calls. We have went with a loss on the closet and voided out the sales receipt for the closet. The closet remains in the store and we have went with a loss on it since it was custom made to her preference.All in all, we are willing to show good faith and help resolve this issue. The Repair man still has the parts and I can provide to you, the direct phone number where he can be reached.For further information, please feel free to contact usBest Regards, Bill