Allen Branch's Fitness One

Johana, I filed a complaint against the below company on Friday, June Since filing the complaint, my issue has been completely resolved by the company I cancelled my gym membership, with the gym below, back in February and my exchange with the own wasn't pleasant from my perspectiveHe was disappointed with my decision to cancelled and seemed to be very irritatedI also left without asking for a copy of my cancellationThe gym's policy is that you have to wait days before your membership is completely cancelled, meaning that I had to make more paymentsMay was the last month that the payment was to come out Well, I didn't anticipate the money to be withdrawn in June, so when it was I got really upsetI contacted the owner via email, but he did not respond until Monday, June However, I noticed that the issue had been resolved prior to his email, through my bank (I disputed the charge) Aside from the conversation that I and the owner had when I cancelled my membership, I have had no other issues with the company and I would like to retract my statement and let you all know that my issue has been completely resolvedThank you for your assistance with this matter Allen Branch's Fitness OneShields Road #7Kernersville, NCBest regards, Ashlea ***

To whom it may concern:This customer was given a variance of our Day cancellation policy due to a medical claim which she never verified with a doctors note per our contract agreementShould we enforce this contract, this customer actually would owe us money based on what she has been refunded by usWe did however agree to this variance, and a communication error caused this over charge to her account, which we did refund but not in a timely enough manner, of which falls on meWe also have confirmed that she is claiming a refund for a month that she was not billed, and we have the documentation to show thisIf customer would like to mail us a statement showing the interest accrued on this account based on the correct over charge prior to refund, we will happily refund any amounts of this "interest" she is requesting, out of good faith due to the prolonged time period before the refund was received My billing department has full records of the conversations, account activity and amounts due/refunded should the Revdex.com wish to see thisResolution: If customer can provide statement proof of the overcharge and show that interest charged was a result of our error, we will happily refund the "interest" she is claimingAllen B***

To whom it may concern:This customer was given a variance of our Day cancellation policy due to a medical claim which she never verified with a doctors note per our contract agreementShould we enforce this contract, this customer actually would owe us money based on what she has been
refunded by usWe did however agree to this variance, and a communication error caused this over charge to her account, which we did refund but not in a timely enough manner, of which falls on meWe also have confirmed that she is claiming a refund for a month that she was not billed, and we have the documentation to show thisIf customer would like to mail us a statement showing the interest accrued on this account based on the correct over charge prior to refund, we will happily refund any amounts of this "interest" she is requesting, out of good faith due to the prolonged time period before the refund was received. My billing department has full records of the conversations, account activity and amounts due/refunded should the Revdex.com wish to see thisResolution: If customer can provide statement proof of the overcharge and show that interest charged was a result of our error, we will happily refund the "interest" she is claimingAllen B***

Johana, I filed a complaint against the below company on Friday, June Since filing the complaint, my issue has been completely resolved by the company. I cancelled my gym membership, with the gym below, back in February and my exchange with the
own wasn't pleasant from my perspectiveHe was disappointed with my decision to cancelled and seemed to be very irritatedI also left without asking for a copy of my cancellationThe gym's policy is that you have to wait days before your membership is completely cancelled, meaning that I had to make more paymentsMay was the last month that the payment was to come out Well, I didn't anticipate the money to be withdrawn in June, so when it was I got really upsetI contacted the owner via email, but he did not respond until Monday, June However, I noticed that the issue had been resolved prior to his email, through my bank (I disputed the charge). Aside from the conversation that I and the owner had when I cancelled my membership, I have had no other issues with the company and I would like to retract my statement and let you all know that my issue has been completely resolvedThank you for your assistance with this matter. Allen Branch's Fitness OneShields Road #7Kernersville, NC27284 Best regards, Ashlea ***