Allen Cannon Roof Inspections, LLC

The return was received by our returns department on 9-22-The replacement was shipped to the customer on 9-23-via UPS mail innovations w/ tracking # [redacted]

The customer e-mailed us on 10-5-We responded with an e-mail to the customer on 10-5-The year warranty on the speaker has expiredAs an option we offered the possible repair of the speaker for $Attached is the e-mail the customer sent and our response

Complaint: [redacted] I am rejecting this response because: ,I still have not heard back from the company and Iwould still like to get my refundThank you Regards, [redacted] ***

I am rejecting this response because: The original issue has not been rectified

The customer was responsible for the shipping cost of $of the ear stabilizersAs a one time courtesy we sent the customer the ear stabilizers regular U.Smail as requestedThe customer claimed that he did not receive the stabilizers that were sentWe would be happy to send the customer the
stabilizers that were not received via UPS mail innovations w/ a tracking # but he would be responsible for the shipping fee of $If he would like to place an order for the stabilizers he can call us at ***

The customer contacted us and we responded to each customer e-mailWe also sent the customer instructions on exchanging the item ordered to which the customer also respondedWe would be happy to assist the customer with an exchangeOnce the customer ships the item to us a replacement will be
shipped to them

Complaint: ***
I am rejecting this response because: Once again, this company did not send the stabilizersThey were upset that I didn't want to pay the shipping fee, so they simply did not send them, and there is no way to prove that they did not ship them so what do they care? I requested proof, like a tracking number, but they wouldn't provide oneI have the emails to prove itIt's fine, if Photive doesn't want to correct their incompetence and continue this nonsense over then I'll gladly select a more competent manufacturer and be sure to spread the word of how they treat their customers
Regards,
*** ***

The stabilizers have been shipped via USPS w/ tracking #***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Finally after months, several emails, and having to resort to getting external help from the Revdex.com, Photive has sent me the replacement stabilizersIt's been an unpleasant ordeal for such a minor issue, but at least it's resolved.
Regards,
*** ***

Hello,The customer purchased one of our Cyren speakers which does carry a year warranty via AmazonCustomer notified us via e-mail regarding the replacement of the speaker to which he was instructed to return the speaker to us for a warranty exchangeWhen he e-mailed us for a update we had told
him that we had yet to receive the speaker and to please provide us the return tracking # so that we could locate his returnHe initially could not locate the return tracking information and once he did the return tracking # he provided us had no update in the USPS systemIf the customer could provide us information showing that the speaker was delivered to our address we would be happy to assist him with an exchangeUp until now he has yet to provide us the appropriate informationThe USPS tracking # provided by the customer is ***

We would gladly replace the speaker if the customer can provide valid documentation that the speaker was sent back to us, as part of our return policy we would need the speaker returned to us in order to process an exchange

I would like for them to pay for the shipping and handling to return the item other than that I will accept if they pay for the return for the shipping and handling
Complaint: ***
I am rejecting this response because: Thank you Regards,
*** ***

The customer would be responsible for the return shipping of the product. We would be happy to cover the shipping of the replacement once we receive the return but we would not cover the return shipping of the product to us.

As I stated in my beginning complaint. The lack of communication and then after my deployment I came back to try and talk with them again and my tracking number was discontinued and apparently there is no history anywhere for the tracking number. Therefore I am no longer able to provide the proof of delivery.
Regards,

Complaint: [redacted]
I am rejecting this response because:
,I still have not heard back from the company and Iwould still like to get my refund. Thank you
Regards,
[redacted]

The customer e-mailed us on 10-5-16. We responded with an e-mail to the customer on 10-5-16. The 1 year warranty on the speaker has expired. As an option we offered the possible repair of the speaker for $24.99. Attached is the e-mail the customer sent and our response.

The return was received by our returns department on 9-22-16. The replacement was shipped to the customer on 9-23-16 via UPS mail innovations w/ tracking #[redacted].

I am rejecting this response because: The original issue has not been rectified.