Allen & Co

[redacted] contacted us, explaining that there are issues with the door he orderedThe manufacturer instructed the customer that he will be unable to order the parts separately, and would have to re-order the right doorWe submitted this information to the manufacturer and they issued an RMA under "buyers remorse." We did not instruct the customer to purchase anything erroneously and are not in charge of the return policiesAs a representative of Dreamline, we are legally obligated to comply with their policiesThey explained that the customer must return the merchandise to them and they will issue a credit of the full amount less 20%, which can be used for the purchase of the replacement doorThe customer is still in possession of the merchandise

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Multiple door were ordered at the same time. Before each order was placed I spent ample time confirming what we needed based on opening sizes that I had. When the doors came two were installed, one could not be installed. the height was fine, the width would have been fine but the glass piece was designed to rest on a knee wall which was never discussed nor mentioned. KB Authority on many occasions told me to contact the manufacturer instead of them dealing with me directly since I purchased from KB not the manufacture. The manufacturer said that the KB should have sold me a similar model number to fit the opening. I was asked to work out details with KB. KB said to package everything up and return it to the manufacture and that I'd have to pay costly shipping, restock fee and some other bogus. fee totaling several hundred dollars which is what I paid for the unit. The deal is all rigged for cases like this which is why KB has so many upset customers all over the internet. After I packaged everything up per KB's instructions, the following day I was asked to re-open the entire box and take photos? This company is a total Scam and should be shut down. I encourage you to read very similar stories online about KB. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Good Afternoon, We have been in communication with the customer and have explained that there is a delay at the manufacturers facilityWe requested [redacted] to reach out to the customer and explain the situationIt looks like they called the customer [redacted] yesterday and explained exactly what was occurringJune is now okay waiting a little bit more to receive the merchandiseWe sincerely apologize for the delay and will continue periodically updating [redacted] on her orderWe will do absolutely everything to keep our customer satisfiedIf you have any further questions, please contact me immediately! [redacted]

Complaint # [redacted] Order # *** To Whom It May Concern,The customer placed an online order with our company for two items and a special order... email was sent which specified that it would take an estimated 10 – 14 business days to receive the items. The two items ordered were a Delta Shower model # T17252-SS and a Gedy Soap dispenser on 082017. The customer received delivery of the items on 092017 and 082017. On September [redacted] the customer contacted us and requested to return the items because it took too long to receive the items and she had to purchase them elsewhere. A return goods authorization was provided to the customer and two days later we were notified by the customer that the Delta product that was ordered was in violation of California’s proposition 65 and she requested for us to waive the restocking fee.Please be advised we are a New York based company and ship products to consumers throughout the United States. We do not list plumbing and/or housing regulations on our website because it is the customer’s responsibility to communicate with their plumbers and make sure that the product(s) which are ordered are in compliance with code. Since we are in New York and sell products to the public within the country we do not know the plumbing regulations in each state and always explain to the customers that they must consult with their plumber and/or contractor when purchasing items for a home renovation.Upon learning about California Proposition 65 we found that companies include the label only if there is a component in the product that is included on the Prop 65 chemical list. Since the Delta product that the customer purchased was made with brass components, the manufacturer had to list the label on the manual which was included in the packaging. All Delta Faucet Company products meet or exceed the requirements of applicable product performance and safety industry standard, as well as the federal Safe Drinking Water Act.Since we want to resolve this situation with the customer we will be waiving the restocking fee for the customers return. We have received a notification from our financial institution that the customer filed a chargeback with their issuing bank and will be closing the chargeback so that the customer can receive a full refund.Thank YouKitchen and Bath Authority Thank You. Inna M.Kitchen & Bath Authority [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My original complaint # [redacted] was filed and closed I have since called on three separate occasions to make inquiry regarding when my credit card would be credited the full amount of the orderI continue to get the run around and same response that they will process the refund and I should see something in the realm of a credit in 24-hoursThis has yet to occur and I will not consider this matter resolved until I have a full credit applied to my credit card without any restocking fees or other nonsense they may try to attach to this case At this point I simply would like to have my card credited so I can be done dealing with this entity that has done nothing to make this process easy In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom it May Concern, We apologize for the inconvenience regarding order # ***Please be advised we have attempted to contact the customer via phone and email multiple times regarding the refund but were unable to reach the customerWe are unable to credit the card on file and are requesting the address where to send the refund check OR a valid email address that is associated with the customers PayPal AddressPlease ask the customer to reply to our email and/or contact us so that we can provide the funds back to the customer Thank You Inna MKitchen & Bath Authority [redacted]

[redacted] placed the order online without the assistance of our sales representative [redacted] called earlier and asked questions about the specific doors he was interested in and then placed the order later onAfter the merchandise was delivered [redacted] contacted us saying that we shipped him the wrong productWe did not ship him the wrong merchandise, we shipped exactly what was desiredWe filed for an RMA to the manufacturer and they determined that the return was for buyers remorseThe manufactures policy states that they collect a 25% restocking fee and shipping is at the customers expenseThis information was presented to the customer upon the completion of the orderThe customer never returned the merchandise and is in possession of the productsNo credit is due at this time If the customer has any issues with the product, he can contact the manufacturer for further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]