We have provided the customer with a return label: [redacted] The merchandise will be sent out today and the customer will then receive the appropriate refund dueWe appreciate Ronald for reaching out to us and explaining what occurred with the orderWe apologize for the time delay, our representative who processes returns was out of the office for weeks.If you have any questions please don't hesitate to contact me immediately
[redacted] placed an order with our institution on March ***, under P.O [redacted] The merchandise ordered was a Robern medicine cabinet and was delivered via UPS (tracking#: [redacted] ) on April ***, and it was accepted for in “Good Condition.” [redacted] contacted us and said that he wanted to return the merchandiseAlthough we generally do not accept returns on the Robern cabinets, we made an exception and provided [redacted] with an RMAThe RMA (attached above) includes an address for the returnee to ship the products to the right location [redacted] did NOT ship the merchandise to the address in the above RMA, he shipped to an old office we had that was nowhere on the documentWe explained to [redacted] *** that this was a big problem and one of our employees would have to drive to New Hampshire to obtain the goodsAt this point, there merchandise has not been returned out establishment and we cannot process a refund (less a restocking fee) until we actually have the merchandiseFirst off, we are a little bit confused as to why [redacted] sent the merchandise to the address in New Hampshire because we haven’t been there in over yearsAs you look through the documents, we provided the customer with an RGA with the address of our location to return the merchandiseOur employee drove from New York to New Hampshire this past weekend and was unable to discover any merchandiseThe employees in the area were asked if they have seen any packages, but unfortunately they did notDid [redacted] insure the shipment like we instructed? Another thing we noticed is that the merchandise he shipped back was lb’s, while the weight is supposed to be lb’s as seen in the original shipmentAt this point, the merchandise was returned to a located that we are not affiliated to and we are not in possession of the merchandise, we are also reluctant to believe that the actual cabinet was returned back to usIf the actual cabinet was not returned, it would make sense as to why the merchandise was shipped to an odd location, which goes against our instructions for [redacted] Please let us know how to proceed and we will be opening a case with the California attorney general because we believe that this is a by definition act of fraud
Please accept our sincerest apology for the delayOur accounting department had finalized the refund this morning and a copy of the refund receipt has been emailed to youThe representative which you had spoken with had also attempted to contact you with the refund informationPlease let us know if there is anything further that we can assist you with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, but the matter has not yet been fully resolved because the deadline continues to extend The order was received by the distribution company on August [redacted] and we were due to receive the medicine cabinet in 4-weeks, but now there is no absolute deadline but a vague reference that we might receive it sometime in November Sincerely, [redacted]
We have provided the customer with a return label: [redacted] The merchandise will be sent out today and the customer will then receive the appropriate refund dueWe appreciate Ronald for reaching out to us and explaining what occurred with the orderWe apologize for the time delay, our representative who processes returns was out of the office for weeks.If you have any questions please don't hesitate to contact me immediately
Revdex.com:At this time, I have not been contacted by KB Authority USA, Incregarding complaint ID [redacted] .Sincerely, [redacted] ***
[redacted] placed an order with our institution on March ***, under P.O [redacted] The merchandise ordered was a Robern medicine cabinet and was delivered via UPS (tracking#: [redacted] ) on April ***, and it was accepted for in “Good Condition.” [redacted] contacted us and said that he wanted to return the merchandiseAlthough we generally do not accept returns on the Robern cabinets, we made an exception and provided [redacted] with an RMAThe RMA (attached above) includes an address for the returnee to ship the products to the right location [redacted] did NOT ship the merchandise to the address in the above RMA, he shipped to an old office we had that was nowhere on the documentWe explained to [redacted] *** that this was a big problem and one of our employees would have to drive to New Hampshire to obtain the goodsAt this point, there merchandise has not been returned out establishment and we cannot process a refund (less a restocking fee) until we actually have the merchandiseFirst off, we are a little bit confused as to why [redacted] sent the merchandise to the address in New Hampshire because we haven’t been there in over yearsAs you look through the documents, we provided the customer with an RGA with the address of our location to return the merchandiseOur employee drove from New York to New Hampshire this past weekend and was unable to discover any merchandiseThe employees in the area were asked if they have seen any packages, but unfortunately they did notDid [redacted] insure the shipment like we instructed? Another thing we noticed is that the merchandise he shipped back was lb’s, while the weight is supposed to be lb’s as seen in the original shipmentAt this point, the merchandise was returned to a located that we are not affiliated to and we are not in possession of the merchandise, we are also reluctant to believe that the actual cabinet was returned back to usIf the actual cabinet was not returned, it would make sense as to why the merchandise was shipped to an odd location, which goes against our instructions for [redacted] Please let us know how to proceed and we will be opening a case with the California attorney general because we believe that this is a by definition act of fraud
Please accept our sincerest apology for the delayOur accounting department had finalized the refund this morning and a copy of the refund receipt has been emailed to youThe representative which you had spoken with had also attempted to contact you with the refund informationPlease let us know if there is anything further that we can assist you with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, but the matter has not yet been fully resolved because the deadline continues to extend The order was received by the distribution company on August [redacted] and we were due to receive the medicine cabinet in 4-weeks, but now there is no absolute deadline but a vague reference that we might receive it sometime in November Sincerely, [redacted]