I spoke with Mr [redacted] concerning the additional trades on his homeHe stated he had windows, and painting to be completedI checked Mr [redacted] file to see if we had missed tradesI am attaching his scope of work that was signed by him as well as our representativeWe were contracted to do roof and gutters onlyAll other trades were deducted from his invoiceI offered to give them names of paint companies as well as a window company to callRestor does roofing, siding and gutters, but always have cards of subcontractors that specialize in other areas in case our homeowners need themMr [redacted] stated he would not be paying his bill even after I sent him his signed paperwork which shows what we were supposed to completeHis insurance company sent him his payment in full and confirmed this, I gave him until end of business on Friday to pay for completed work or a lien would be filed on the propertyI am attaching his signed scope of work
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I talked to [redacted] regarding my concerns she stated that she did not handle the scheduling of work being done to my houseand referred me to the project manager(Hector)I called Hector who told me that all complaints would be taken care ofIn the meantime the siding is hanging off house for a second time Everything that has been done to my house has needed to be redone or more times with the exception of the interior paint job On 5/22, I had a appointment at 10:00am No show So I called supervisor at 11:00am only to find out that he could not find the windowHe found window mins laterWhen he brought window to my house we learned that the wrong size window was orderedNow I waiting additional weeks for windowI was not given a date on when siding would be redone, chimney vent, down spouts and siding trim to be done I did initially have problems with my mortgage at the beginning of the year All work has to be inspected before last installment can be released It has been several months I have to keep calling Restor or I will not hear from this company Regards, [redacted]
Mrs [redacted] 's window repairs are scheduled to be completed Friday 5/22/We have scheduled several meeting with Mrs [redacted] in an effort to complete all repairs at her homeRestor warranties all work on the roof for years, years on siding, and years on guttersAny issues she has reported have been addressedWe have been in contact with her insurance company as wellThey are aware that the checks they issued were made out to Mrs [redacted] , as well as her mortgage companyThere were delays in starting her work initially due to the fact the mortgage company held funds and would not release the money to start her work initiallyWe will continue to address any issues she may have on her property [redacted] Z [redacted] Accounts Receivables Manager ***@restcrteam.com 0ffice:317- [redacted]
[redacted] was issued a refund already for her full job Stand by for the copy of the cashiers check, Regions bank is emailing it to meSarah Z***Accounts Receivables Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I talked to Hector and Kelly when I initially made a complaint months ago I have not heard from these two individuals since The window has been reordered at least times The window was not put in on 6/and still is not inWindow had to be reordered due to employee ordering the wrong size after coming to my home to measure I have recently talked to supervisor (Esequiel) last week I scheduled date for this past Monday for window and siding replacement however, rained every day this weekI'm now scheduled for next Monday for window and siding Restor still has not said when they will be scheduling the completion of the remaining items in my complaint which are down spouts, chimney vent, mailbox post and vinyl trim In fact, supervisor was unaware of these itemsThe scope that given to this company is not being followed and it should not has taken almost a year by 6/Insurance company has not held up money for this longI can not call inspector for inspection of work until window and sliding had been completedProduct manager (Hector ) stated that they would done after window and siding are completed What is going on!!
Regards,
*** ***
I have attempted to contact *** *** twice by telephone and once by emailI was able to locate the address listed on this complaint in our system, but not the customer's nameWe have this address listed to a different owner by the name of ***The project was finished on October 5th, I
am unsure if this is the same customerThe ***'s are paid in full and all work is completeThey have a year warranty on their roof and two years on siding and gutters.At this point lam unable to determine if this is our customer or not and would ask that the Revdex.com close this complaintWe are happy to speak to Ms*** at any point in timeShe may contact the office at 317-644-or email me directly at sara h@restorteam .comOur phones are and have been workingWe have a hour answering service so anyone that calls in will speak to a live operator.Sincerely,Sarah Z***Accounts Receivable Manager
I spoke with Mr. [redacted] concerning the additional trades on his home. He stated he had windows, and painting to be completed. I checked Mr. [redacted] file to see if we had missed trades. I am attaching his scope of work that was signed by him as well as our representative. We were contracted to do roof...
and gutters only. All other trades were deducted from his invoice. I offered to give them names of paint companies as well as a window company to call. Restor does roofing, siding and gutters, but always have cards of subcontractors that specialize in other areas in case our homeowners need them. Mr. [redacted] stated he would not be paying his bill even after I sent him his signed paperwork which shows what we were supposed to complete. His insurance company sent him his payment in full and confirmed this, I gave him until end of business on Friday to pay for completed work or a lien would be filed on the property. I am attaching his signed scope of work.
Mr. [redacted] was given copies of all paperwork. We work for insurance proceeds. If the initial estimate from the insurance company is missing items required by IN code for that particular county we will file a supplement and ask them to pay it. Richard J[redacted]s met with Mr. [redacted]'s adjuster and items...
were added as they are needed to make sure during the winter months that there are no ice dams or weather related issues. The homeowner's remaining balance is part of his insurance deductible. We do not cover people's deductibles and it is clearly written in his Nationwide insurance policy that that is his responsibility to pay. He phoned our office stating he would be making payments on the last $500 + dollars he owes and was told by myself we do not do payment plans. We expect payment in full no later than 30 days after completion. He cursed at me and told me to do what I needed to do. A 5 day lien letter was placed in the mail today, should we not receive payment in full within 5 business days a lien will be placed on his home and a small claim filed. He absolutly by law owes the rest of his deductible. The work he received from us is not in question and he has no issues other than simply not wanting to pay his bill.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I talked to [redacted] regarding my concerns she stated that she did not handle the scheduling of work being done to my houseand referred me to the project manager(Hector). I called Hector who told me that all complaints would be taken care of. In the meantime the siding is hanging off house for a second time. Everything that has been done to my house has needed to be redone 2 or more times with the exception of the interior paint job. On 5/22, I had a appointment at 10:00am. No show. So I called supervisor at 11:00am only to find out that he could not find the window. He found window 45 mins later. When he brought window to my house we learned that the wrong size window was ordered. Now I waiting additional weeks for window. I was not given a date on when siding would be redone, chimney vent, down spouts and siding trim to be done. I did initially have problems with my mortgage at the beginning of the year. All work has to be inspected before last installment can be released. It has been several months. I have to keep calling Restor or I will not hear from this company
Regards,
[redacted]
I would again refer to the scope of work I originally attached to this complaint. We were never supposed to do the additional work that Mr. [redacted] has filed his complaint about. All items were deducted from his invoice and refunded back to him. We do not complete trades we were not contracted to do. In the above email Clint S[redacted] provided direct numbers of some vendors that Restor refers work to when the trades come in our office. Mr. [redacted] was upset at the wait on those trades. Restor cannot make another contractor take on, finish, or schedule work in front of other existing customers those vendors may already have waiting. Mr. [redacted] was refunded in full, he is paid in full with Restor and we will continue to warranty all trades we completed.
Mrs. [redacted]'s window repairs are scheduled to be completed Friday 5/22/2015. We have scheduled several meeting with Mrs. [redacted] in an effort to complete all repairs at her home. Restor warranties all work on the roof for 5 years, 2 years on siding, and 2 years on gutters. Any issues she has...
reported have been addressed. We have been in contact with her insurance company as well. They are aware that the checks they issued were made out to Mrs. [redacted], as well as her mortgage company. There were delays in starting her work initially due to the fact the mortgage company held funds and would not release the money to start her work initially. We will continue to address any issues she may have on her property. [redacted] Z[redacted] Accounts Receivables Manager [redacted]@restcrteam.com 0ffice:317-[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Again, failure to realize why we gave them our business - to fix all repairs to the house. I would be glad to attach emails. They did the expensive part of job they wanted (the roof) and bailed out. Hey [redacted], What else is remaining on the scope of repairs? Or it may be easier to tell me what has been completed...gutters and downspouts usually are completed by separate crews than the roof and are scheduled soon after the roof is completed. It also may be best to contact Brian who does are crew scheduling in the office to get a more accurate date. Brian S[redacted] mobile: [redacted][email protected] [redacted], The best thing to do at this point is to apply back your claim estimate amounts for the following line items; DECK:10. Stain/finish deck $129.0011. Stain/finish deck handrail $277.8812. Content Manipulation $ 32.58 Deck Total: $439.46Right Elevation:15. Clean Siding $181.49 Rear Elevation:17. Clean Siding $207.0019. R&R Window Screen (Enclosure) $458.5820. Exterior-Paint one Coat $140.03 Rear Elevation Total: $805.61 Labor Minimums:23. General Labor $ 16.3324. Window Labor $ 63.25Labor Minimum Total: $79.58 Total Refunded Back to Contract: DECK: $439.46RIGHT L: $181.49REAR L: $805.61 LABOR: $ 79.58 TOTAL: $1,506.14 I apologize on the remaining items but we have too many jobs going on with paint, screens, power washing, etc...and Brian has indicated that none of them are taking on jobs currently until Labor Day time frame. Here are a few contacts that could help you immediately on the remainder of items left to complete; Sarah, our office manager, (317) 644-0099 will be supplying the above total back to your contracted amount and your final invoice, so essentially we'll just be getting paid for the roof, guttering, and downspouts on our contract plus any supplemental items the insurance company supplied to us for those items. Once again, I do apologize but I hope this helps the timing of completion on these items as well. Paint and Power Washing Exterior, Deck, Siding: Chris S[redacted] or A[redacted] Regards, Clint S[redacted]RESTOR[redacted][email protected]
Regards,
[redacted]
I spoke with Mr [redacted] concerning the additional trades on his homeHe stated he had windows, and painting to be completedI checked Mr [redacted] file to see if we had missed tradesI am attaching his scope of work that was signed by him as well as our representativeWe were contracted to do roof and gutters onlyAll other trades were deducted from his invoiceI offered to give them names of paint companies as well as a window company to callRestor does roofing, siding and gutters, but always have cards of subcontractors that specialize in other areas in case our homeowners need themMr [redacted] stated he would not be paying his bill even after I sent him his signed paperwork which shows what we were supposed to completeHis insurance company sent him his payment in full and confirmed this, I gave him until end of business on Friday to pay for completed work or a lien would be filed on the propertyI am attaching his signed scope of work
Revdex.com,Restor issued a refund check after the police got involved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I talked to [redacted] regarding my concerns she stated that she did not handle the scheduling of work being done to my houseand referred me to the project manager(Hector)I called Hector who told me that all complaints would be taken care ofIn the meantime the siding is hanging off house for a second time Everything that has been done to my house has needed to be redone or more times with the exception of the interior paint job On 5/22, I had a appointment at 10:00am No show So I called supervisor at 11:00am only to find out that he could not find the windowHe found window mins laterWhen he brought window to my house we learned that the wrong size window was orderedNow I waiting additional weeks for windowI was not given a date on when siding would be redone, chimney vent, down spouts and siding trim to be done I did initially have problems with my mortgage at the beginning of the year All work has to be inspected before last installment can be released It has been several months I have to keep calling Restor or I will not hear from this company Regards, [redacted]
[redacted] has her screens and is paying her bill next weekSarah [redacted] Accounts Receivables Manager
Mrs [redacted] 's window repairs are scheduled to be completed Friday 5/22/We have scheduled several meeting with Mrs [redacted] in an effort to complete all repairs at her homeRestor warranties all work on the roof for years, years on siding, and years on guttersAny issues she has reported have been addressedWe have been in contact with her insurance company as wellThey are aware that the checks they issued were made out to Mrs [redacted] , as well as her mortgage companyThere were delays in starting her work initially due to the fact the mortgage company held funds and would not release the money to start her work initiallyWe will continue to address any issues she may have on her property [redacted] Z [redacted] Accounts Receivables Manager ***@restcrteam.com 0ffice:317- [redacted]
5/check cashed
[redacted] was issued a refund already for her full job Stand by for the copy of the cashiers check, Regions bank is emailing it to meSarah Z***Accounts Receivables Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I talked to Hector and Kelly when I initially made a complaint months ago I have not heard from these two individuals since The window has been reordered at least times The window was not put in on 6/and still is not inWindow had to be reordered due to employee ordering the wrong size after coming to my home to measure I have recently talked to supervisor (Esequiel) last week I scheduled date for this past Monday for window and siding replacement however, rained every day this weekI'm now scheduled for next Monday for window and siding Restor still has not said when they will be scheduling the completion of the remaining items in my complaint which are down spouts, chimney vent, mailbox post and vinyl trim In fact, supervisor was unaware of these itemsThe scope that given to this company is not being followed and it should not has taken almost a year by 6/Insurance company has not held up money for this longI can not call inspector for inspection of work until window and sliding had been completedProduct manager (Hector ) stated that they would done after window and siding are completed What is going on!!
Regards,
*** ***
I have attempted to contact *** *** twice by telephone and once by emailI was able to locate the address listed on this complaint in our system, but not the customer's nameWe have this address listed to a different owner by the name of ***The project was finished on October 5th, I
am unsure if this is the same customerThe ***'s are paid in full and all work is completeThey have a year warranty on their roof and two years on siding and gutters.At this point lam unable to determine if this is our customer or not and would ask that the Revdex.com close this complaintWe are happy to speak to Ms*** at any point in timeShe may contact the office at 317-644-or email me directly at sara h@restorteam .comOur phones are and have been workingWe have a hour answering service so anyone that calls in will speak to a live operator.Sincerely,Sarah Z***Accounts Receivable Manager
Revdex.com,Restor issued a refund check after the police got involved.
Regards,
[redacted]
I spoke with Mr. [redacted] concerning the additional trades on his home. He stated he had windows, and painting to be completed. I checked Mr. [redacted] file to see if we had missed trades. I am attaching his scope of work that was signed by him as well as our representative. We were contracted to do roof...
and gutters only. All other trades were deducted from his invoice. I offered to give them names of paint companies as well as a window company to call. Restor does roofing, siding and gutters, but always have cards of subcontractors that specialize in other areas in case our homeowners need them. Mr. [redacted] stated he would not be paying his bill even after I sent him his signed paperwork which shows what we were supposed to complete. His insurance company sent him his payment in full and confirmed this, I gave him until end of business on Friday to pay for completed work or a lien would be filed on the property. I am attaching his signed scope of work.
Mr. [redacted] was given copies of all paperwork. We work for insurance proceeds. If the initial estimate from the insurance company is missing items required by IN code for that particular county we will file a supplement and ask them to pay it. Richard J[redacted]s met with Mr. [redacted]'s adjuster and items...
were added as they are needed to make sure during the winter months that there are no ice dams or weather related issues. The homeowner's remaining balance is part of his insurance deductible. We do not cover people's deductibles and it is clearly written in his Nationwide insurance policy that that is his responsibility to pay. He phoned our office stating he would be making payments on the last $500 + dollars he owes and was told by myself we do not do payment plans. We expect payment in full no later than 30 days after completion. He cursed at me and told me to do what I needed to do. A 5 day lien letter was placed in the mail today, should we not receive payment in full within 5 business days a lien will be placed on his home and a small claim filed. He absolutly by law owes the rest of his deductible. The work he received from us is not in question and he has no issues other than simply not wanting to pay his bill.
Has been in contact with Hector and Kelly. 6/11 window in
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I talked to [redacted] regarding my concerns she stated that she did not handle the scheduling of work being done to my houseand referred me to the project manager(Hector). I called Hector who told me that all complaints would be taken care of. In the meantime the siding is hanging off house for a second time. Everything that has been done to my house has needed to be redone 2 or more times with the exception of the interior paint job. On 5/22, I had a appointment at 10:00am. No show. So I called supervisor at 11:00am only to find out that he could not find the window. He found window 45 mins later. When he brought window to my house we learned that the wrong size window was ordered. Now I waiting additional weeks for window. I was not given a date on when siding would be redone, chimney vent, down spouts and siding trim to be done. I did initially have problems with my mortgage at the beginning of the year. All work has to be inspected before last installment can be released. It has been several months. I have to keep calling Restor or I will not hear from this company
Regards,
[redacted]
[redacted] has her screens and is paying her bill next week. Sarah [redacted]Accounts Receivables Manager
I would again refer to the scope of work I originally attached to this complaint. We were never supposed to do the additional work that Mr. [redacted] has filed his complaint about. All items were deducted from his invoice and refunded back to him. We do not complete trades we were not contracted to do. In the above email Clint S[redacted] provided direct numbers of some vendors that Restor refers work to when the trades come in our office. Mr. [redacted] was upset at the wait on those trades. Restor cannot make another contractor take on, finish, or schedule work in front of other existing customers those vendors may already have waiting. Mr. [redacted] was refunded in full, he is paid in full with Restor and we will continue to warranty all trades we completed.
Mrs. [redacted]'s window repairs are scheduled to be completed Friday 5/22/2015. We have scheduled several meeting with Mrs. [redacted] in an effort to complete all repairs at her home. Restor warranties all work on the roof for 5 years, 2 years on siding, and 2 years on gutters. Any issues she has...
reported have been addressed. We have been in contact with her insurance company as well. They are aware that the checks they issued were made out to Mrs. [redacted], as well as her mortgage company. There were delays in starting her work initially due to the fact the mortgage company held funds and would not release the money to start her work initially. We will continue to address any issues she may have on her property. [redacted] Z[redacted] Accounts Receivables Manager [redacted]@restcrteam.com 0ffice:317-[redacted]
5/18 check cashed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Again, failure to realize why we gave them our business - to fix all repairs to the house. I would be glad to attach emails. They did the expensive part of job they wanted (the roof) and bailed out. Hey [redacted], What else is remaining on the scope of repairs? Or it may be easier to tell me what has been completed...gutters and downspouts usually are completed by separate crews than the roof and are scheduled soon after the roof is completed. It also may be best to contact Brian who does are crew scheduling in the office to get a more accurate date. Brian S[redacted] mobile: [redacted][email protected] [redacted], The best thing to do at this point is to apply back your claim estimate amounts for the following line items; DECK:10. Stain/finish deck $129.0011. Stain/finish deck handrail $277.8812. Content Manipulation $ 32.58 Deck Total: $439.46Right Elevation:15. Clean Siding $181.49 Rear Elevation:17. Clean Siding $207.0019. R&R Window Screen (Enclosure) $458.5820. Exterior-Paint one Coat $140.03 Rear Elevation Total: $805.61 Labor Minimums:23. General Labor $ 16.3324. Window Labor $ 63.25Labor Minimum Total: $79.58 Total Refunded Back to Contract: DECK: $439.46RIGHT L: $181.49REAR L: $805.61 LABOR: $ 79.58 TOTAL: $1,506.14 I apologize on the remaining items but we have too many jobs going on with paint, screens, power washing, etc...and Brian has indicated that none of them are taking on jobs currently until Labor Day time frame. Here are a few contacts that could help you immediately on the remainder of items left to complete; Sarah, our office manager, (317) 644-0099 will be supplying the above total back to your contracted amount and your final invoice, so essentially we'll just be getting paid for the roof, guttering, and downspouts on our contract plus any supplemental items the insurance company supplied to us for those items. Once again, I do apologize but I hope this helps the timing of completion on these items as well. Paint and Power Washing Exterior, Deck, Siding: Chris S[redacted] or A[redacted] Regards, Clint S[redacted]RESTOR[redacted][email protected]
Regards,
[redacted]