Allen, David & Associates

There are very few law firms in California that handle Long Term Disability claims such as Ms***'sShe is located in Los Angeles and our headquarters are in SacramentoThe fact that she hired a firm in Northern California demonstrates the difficulty she was having in finding a firm to handle her caseBefore we began the representation, we forwarded a Retainer Agreement to herShe possessed every opportunity to ask questions and obtain explanations before she signed the Retainer AgreementIf she felt she was not getting answers to questions, she should not have signed the retainer agreementAfter we undertook representation, we asked for no payment for our fees because we represented her on a contingency-fee basisShe owed us nothing if we were without successShe would owe a percentage of her future disability payments as fee in the event we were successfulShe received her services up front and only possessed an obligation to pay for them after a successful resultAs Ms [redacted] points out in her Revdex.com complaint, our firm did an excellent job for herShe now, however, is questioning the feeWe have faxed to your office a copy of the fully signed Insurance Disability Retainer Agreement between our firm and Ms***Should you have any questions, please feel free to contact our office at [redacted]

There are very few law firms in California that handle Long Term Disability claims such as Ms. [redacted]'s. She is located in Los Angeles and our headquarters are in Sacramento. The fact that she hired a firm in Northern California demonstrates the difficulty she was having in finding a firm to handle...

her case. Before we began the representation, we forwarded a Retainer Agreement to her. She possessed every opportunity to ask questions and obtain explanations before she signed the Retainer Agreement. If she felt she was not getting answers to questions, she should not have signed the retainer agreement. After we undertook representation, we asked for no payment for our fees because we represented her on a contingency-fee basis. She owed us nothing if we were without success. She would owe a percentage of her future disability payments as fee in the event we were successful. She received her services up front and only possessed an obligation to pay for them after a successful result. As Ms. [redacted] points out in her Revdex.com complaint, our firm did an excellent job for her. She now, however, is questioning the fee. We have faxed to your office a copy of the fully signed Insurance Disability Retainer Agreement between our firm and Ms. [redacted]. Should you have any questions, please feel free to contact our office at [redacted]

I am rejecting this response because: upon understanding I needed to provide my medical information, I had additional questions that were not addressed because no one would return my phone calls. Therefore, they have no knowledge of why I continued to contact them. The only thing I am requesting at this time is a withdrawal and waiver so I can find someone else to represent me with my claim.  This information was included in my initial request to terminate services with the law firm. So, once  I receive the withdrawal and waiver then I will be more then willing to end this dispute with David Allen and Associates.

We have received the Revdex.com communication with Ms. [redacted]'s complaint.  Ms. [redacted] was a client with our Social Security Disability Department.  As Ms. [redacted] noted in her statement, our office was able to secure a favorable decision for her.  She initially signed a Retainer Agreement...

with our office that details she is responsible for incidental costs in the representation of her claim.  In order to assist Ms. [redacted], we have written off the cost bill she owed our firm and removed her name from our collection lists.  Attached please find a copy of her Zero Balance Statement.  We hope that this will conclude this matter.  Should you have any questions, please contact our firm.

Re: Complaint of [redacted] - Complaint ID#[redacted]We acknowledge Ms. [redacted]'s complaint and respond as follows:  Ms. [redacted] initially contacted out office to assist her with a claim to the Social Security Administration for a disability claim.  She signed initial papers and a Retainer...

Agreement on 7/11/2017. The initial step in representation is to have the claimant (Ms. [redacted]) gather her medical treatment information and to converse with our staff as to those providers.  The claimant is the best source of the names of their medical doctors and providers.  No fees are charged at this point as we will be paid at the end of the process if the claimant receives a favorable decision from the Social Security Administration judge.  On 7/17/17 we scheduled an appointment for Ms. [redacted] on 8/4/17 to review this information.  On 7/20/17, Ms. [redacted] called our office to inquire why she had to gather this information.  It was explained that she is the best source for that information.  On 7/21/17 (today), she filed a complaint with the Revdex.com.  As of 3:00 p.m. today (7/21/17), we have received Ms. [redacted]'s termination of her contract with our firm.  We have no bill for costs nor services rendered and we will be closing our file.  We wish Ms. [redacted] the best with her claim.    Sincerely, David Allen & Associates

Review: I hired David Allen and Associates to represent me in my Social Security Administration (SSA) disability case. The attorney represented me well at the hearing and I won my case. However, I have had poor representation from them since that time. I was denied over two thirds of my actual benefit. When I contacted David Allen & Associates to question the low benefit, I was referred to a Paralegal who informed me that it was not their job to deal with this further and I needed to contact SSA directly. Over a year later, David Allen discovered through an internal audit that THEY had not been fully compensated for my case. Their response was to inform Social Security that I had been paid instead of them, & requested SSA deduct their funds from my monthly benefit. All without ever speaking to me. As a result SSA discovered that David Allen failed to provide additional requested documentation. My benefit was underpaid and therefore theirs too. They also failed to request benefits for my two minor children. Now David Allen is pursuing payment from me for so-called other case costs: $4.99 (case costs), $43.84 (trial exhibits & presentation cost), $70.00 (hearing costs) & $287.62 (medical records). A David Allen representative claims costs are for medical records. She claims that I signed a document during intake, which I have no recollection due to my illness at that time. My SSA representative informed me that David Allen the full amount legally allowed to collect in the State of CA and there should not be any other costs to me.I don't believe I owe David Allen any more money. Their egregious failure to follow up with SSA harshly affected my family. For over a year, I didn't receive my full benefit or benefit for my children. In January 2013, unable to pay my bills on a very small monthly income, I unfortunately had to discontinue paying several creditors, ruining my perfect credit rating (which I am now rebuilding) & quality of life. The harm they cost me is worth far more than $406.45.Desired Settlement: I would like David Allen & Associates to dismiss these charges and withdraw my account from the assigned collection agency.

Business

Response:

We have received the Revdex.com communication with Ms. [redacted]'s complaint. Ms. [redacted] was a client with our Social Security Disability Department. As Ms. [redacted] noted in her statement, our office was able to secure a favorable decision for her. She initially signed a Retainer Agreement with our office that details she is responsible for incidental costs in the representation of her claim. In order to assist Ms. [redacted], we have written off the cost bill she owed our firm and removed her name from our collection lists. Attached please find a copy of her Zero Balance Statement. We hope that this will conclude this matter. Should you have any questions, please contact our firm.

Review: I retained a lawyer from David Allen & Associates to represent me in my long term disability claim with my employer. The attorney did an excellent job, no complaints whatsoever. In the retaining process, I was assigned to a person who faxed the contract to me. I telephoned the person because of some questions that I had regarding the contract and was told an absolute lie and now I am paying $800.00 a month to David Allen & Associates but is not receiving any type of services. When I called to attempt to clarify and request the legal reason why I am paying a business but not receiving any services, every individual I spoke with was rude, evasive, and promised to send me documents through email which I never received. Each month my disability check goes directly to David Allen & Associates and I each month when I call to verify that the check was received and if the portion of the check was mailed out to me, I get the run-around, transfer to everyone who seems to have the same answer "I can't assist you" and they continue to transfer me to the lawyer that represented me but has actually nothing to do with the check being mailed out to me. I have NEVER had to deal with a group of incompetent individuals in my life. I still have no clue on why they are taking money out of my check other than I signed the contract, and no one seems to want to help when I call. My disability company mails the check out the last Friday of each month and I have to wait until David Allen & Associates mail me my portion of the check which has no consistency, was only told normally they mail it out one to two days after receiving it, but I cannot speak to anyone regarding my check.Desired Settlement: I want a written, explanation that legally gives them the right to take money from me each month, although they are not providing me any type of services. Written explanation regarding how come I have to abide by a contract that was explained incorrectly to me. Written document showing policy and procedures on issuing checks. Normally and hopefully is unacceptable to me especially since they are taking money out of my check each month.

Business

Response:

There are very few law firms in California that handle Long Term Disability claims such as Ms. [redacted]'s. She is located in Los Angeles and our headquarters are in Sacramento. The fact that she hired a firm in Northern California demonstrates the difficulty she was having in finding a firm to handle her case. Before we began the representation, we forwarded a Retainer Agreement to her. She possessed every opportunity to ask questions and obtain explanations before she signed the Retainer Agreement. If she felt she was not getting answers to questions, she should not have signed the retainer agreement. After we undertook representation, we asked for no payment for our fees because we represented her on a contingency-fee basis. She owed us nothing if we were without success. She would owe a percentage of her future disability payments as fee in the event we were successful. She received her services up front and only possessed an obligation to pay for them after a successful result. As Ms. [redacted] points out in her Revdex.com complaint, our firm did an excellent job for her. She now, however, is questioning the fee. We have faxed to your office a copy of the fully signed Insurance Disability Retainer Agreement between our firm and Ms. [redacted]. Should you have any questions, please feel free to contact our office at [redacted]