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Allen Distributing Co

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Allen Distributing Co Reviews (3)

I bought A Kirby from a salesman that came door to door in my neighborhood. I liked the product but after a few days I was not satisfied and told the And called the salesman to pick it up. He did and a couple of days later Another Kirby salesman showed up selling a newer brand of Kirby. I bought it and now am being charged for 2 Kirby. I have had 3 conversations with the finance companies and they are not willing to help. I have been told that I was supposed to cancel the contract with one or the other companies, that one company in the area is not allowed to sell to another company. That is not my problem! I am willing to throw this vacuum cleaner through the office door at Kirby if this is not resolvedDesired SettlementI will pay for the Kirby I currently have but not the one I had returnedBusiness Response August 4, 2015RE: [redacted] Complaint ID #[redacted]To Whom It May Concern:Thank you for allowing The Kirby Company (the "Company") an opportunity to address [redacted]'s ("Ms.[redacted]) concerns regarding [redacted]. ([redacted]), an authorized, independent distributorship of Kirby home cleaning systems [redacted]As a matter of information, the Company manufactures high quality cleaning systems, which it sells to independently owned and operated businesses or "distributorships," such as [redacted] These distributorships, through a network of salespeople or "dealers," then sell the cleaning systems to consumer end-users via in-home demonstrations. As such, the relationship between the Company and the distributorships is that of vendor/vendee.As soon as the Company learned of Ms.[redacted] concerns, we contacted [redacted]to conduct a thorough investigation into her allegations. The Office Manager for [redacted]informed the Company that the distributorship was not involved in either sale of the Kirby system to Ms. [redacted]. [redacted]does not have any dealers who sell in the Durham area. Although [redacted]was unsure as to why Ms. [redacted] registered her complaint against the distributorship, the Office Manager still attempted to reach her to try and assist. The distributorship left a voicemail message for Ms. [redacted], but she had not responded. The Company also attempted to reach Ms. [redacted] on July 31, 2015 and on August 4, 2015. As Ms. [redacted] did not answer, the Company left her a voicemail requesting additional information to determine the distributorship involved. The Company remains willing to mediate Ms.[redacted] concerns. Again, the Company appreciates the opportunity to respond.Very truly yours,/s/ [redacted]Director, Customer and Public Relations and Business Compliance

I have not received my refund and its been over 2 weeks. I've called the office several times. Twice they said I would receive a call back.I paid in full $1712 the day the sales girl came to my house. I let her know that my husband would make final decision and he was not home. She told me if I cancelled within 3 business days I would receive a full refund without problem. My husband came home and didn't want it. The next day was a Sunday but I called the business number anyway to let them know I had to cancel. I got a voicemail saying box was full without any message of being an actual business. Early Monday morning as soon as banks opened I tried to stop payment on the check just in case the business was completely bogus. I kept calling Allen Distribution to no avail. I finally got ahold of someone in the office that afternoon. I explained to them the voicemail situation and that I had tried to stop payment but my check was pending on my bank statement. She said I had to wait and see if it went through or not before she could refund. They came and got the vacumm that afternoon once I got home from work. I waited 2 days. The check did indeed go through so I called Allen Distribution back. They said it would 10 business days before they could issue a refund. After 2 1/2 weeks passed I called Allen Distribution back asking about my refund and had it been sent back. The lady that answered said she was not sure and she would have someone call me back before the day was out. Noone called. The next day I called back and got voicemail so I left message to please contact in reference to refund. Its been 4 days without a return call. The sales girl was named [redacted]. She picked the vacumm up from my house with my husband present.Desired SettlementI want the full refund I was promised since I cancelled within the 3 business days specified.Business Response Allen Distributing Co mailed out Mrs [redacted] check for her refund in the amount of $1712..on august 7,2014....If there is any questions please call [redacted] at XXX-XXX-XXXX

I just got home from hospitol with inner ear infection still trying to get over it. After being home a few days my door bell went off and a sales man was there and I let him in to see what he had a kirby vacuum after showing it to me I wanted one and I told him I was not back at work yet and I was out a total of 3 months and still seeing a doctor about being off balance . I ask him if he would come back to show me how to change out the different parts, and he said he would be glad to, because the day he showed me the vacuum he was going very fast, and I didn't get all of it. I have called every week for a month to get someone here no reply.Product_Or_Service:[redacted]Order_Number:[redacted]Desired SettlementI would like for someone to come on my terms to answer and show me some things about my new Kirby.Business Response Contact Name and Title: [redacted],mgrContact Phone: [redacted]Contact Email:[redacted]Allen Dist Co. call Mrs [redacted] and made arrangement to go to her home on Monday march 16thto redemo the Kirby for her..I will reply back after demo is done.

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Description: Vacuum Cleaner Dealers

Address: 5619 Hillsborough St Ste C, Raleigh, North Carolina, United States, 27606-7611

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