my vehicle was purchased with service plan, the lube tech put wrong interval on my stickerThe guy at desk argued with me for min and went back on his original statementVerry frustrating, a large issue with scion7,mile intervalA oil change can be completed I no less than hrs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThey went the extra mile to address my concerns The business has honorably fullfilled its obligation and therefore, I consider this complaint resolved satisfactorily Regards, [redacted] ***
To Whom it may concern:
Customer describes an agreement in writing, to lease a Toyota Camry Hybrid for 36, mos, for a payment of $and an agreement to purchase a tra, Lexus CT200H for $29,
The above terms were based on the customer
qualifying for a Tier Credit with Toyota Financial Services, (TFS) After Mr***'s credit was ran, it was determined that he did not qualify for a Tier Credit, but he qualified for a Tier which in turn caused Mr***'s monthly payment to increase
Mr*** was upset and felt that the Toyota of El Cajon should contact TFS and ask for an exception to allow Mr*** the Tier ratingBy doing so, this would bring Mr***'s payment to the original agreement
Mr*** was contacted by Sales Manager *** Sphabixay who explained to *** that TFS allows for certain exceptions, but they are minimal and based on the sole decision of TFSAfter contacting TFS, they agreed Mr*** qualified for a Tier rating
The customer, *** *** was upset and emailed dealership General Manager of his dissatisfactionMr*** completed several On-line Star reviews including Yelp and "Rip-off Report" stating that TOEC did not fulfill written agreement and left out vital information on the review not explaining he did not qualify for a Tier ratingHe insisted when speaking to ***, that TOEC was not tying hard enough to get TFS to approve his loan at a Tier rate
As a goodwill gesture, GM, *** *** contacted TFS to explain the situationTFS agreed to make an exception to approve Mr*** at a Tier rate.
Sales Manager, *** Sphabixay has been in contact with Mr*** and will complete the transaction by Friday, August 15th
To Whom this may concern:
The customer contacted the Service Manager, *** Anderson to explain her dissatisfaction with the service that was provided to her daughter*** Anderson apologized to the customer for the inconveniences she was causedHe explained to the customer that the ASM,
(Assistant Service Manager), who spoke to her daughter, should have explained that there was a possibility that the airbag assyneeds to be replaced, after the initial recall inspection(A high percentage of the vehicles involved in this exact recall do not need the airbag assy.) After the Service Manager learned of the customer's dissatisfaction, he first offered the customer a loaner vehicle that would suit her daughter's needs, as well as a full reimbursement for college parking, since her daughter's parking pass was affixed permanently to her Corolla. *** also contacted the dealerships Parts Manager, who located an airbag assy at a dealership miles awayThe Parts Manager drove to the dealership to pick up the airbag assyThe air bag was installed in the vehicle and the customer's vehicle was ready for pick up the next dayPlease don't hesitate to contact us if you have any further questionsSincerely,
*** ***
Guest Relations Manager
Customer Relations Manager, (CRM) Laura Brewer spoke to customer on multiple occasionsregarding registration concerns.Customer was working with DMV Clerk *** Radarte to correct Registration concerns and to add the customers name to the title, that had been accidently left off(The
customer's boyfriend, was the only name that appeared on the registration.)
Most Recently customer was given a temporary sticker to attach to her back window so the customer would not be cited for have expired stickers *** asked customer to contact her before March end, if she still had not received registration(The temporary sticker was good through March 31st, 2015)
Customer went down to DMV since she had not yet received the registration and stickers and it was approaching month endShe did not call *** to let her know she still had not received anything Ms*** explained, that the DMV clerk at the local DMV, told her while she was looking at the computer, that there was another "correction made", to the registration by Toyota of El Cajon This upset the customer even moreThe DMV clerk also told her that the new registration would not arrive until MayAfter *** contacted the Sacramento DMV to find out what this was all about, she learned that the "correction made" comment was Sacramento DMV's documentation that the paperwork had been received(It was not a "new correction" made by Toyota of El Cajon.)
*** was able to get another temporary sticker from the DMV to give to the customer that would be good until May *** also learned that the DMV was so backed up that is was taking a long time for DMV to process the customer's paperwork(The delay was not fault of the dealer.)
CRM, apologized to customer, *** *** when she came in to visit her at the dealership on March 30th(CRM left a message for the customer on 03/31, but had not heard back from the customer until she came in to see her.)
*** gave the customer the temporary stickerThe customer said she already got one when she walked in to the local DMV
The customer said she coincidentally received the new registration and stickers just days ago, but her name was unfortunately spelled incorrectly
CRM apologized and is having *** complete a name correctionThe customer signed the appropriate paperwork to have this correctedIn the mean time the customer does have her registration and new stickers that she had been waiting for all along
As a goodwill gesture for the customer's inconveniences, Toyota of El Cajon is crediting the customer $300, to her lender that will be applied to the balance of her vehicle loan
The customer *** ***, seemed to be appreciative of the offer
Please contact *** *** if there are any questions regarding this complaint*** ***
To Whom it may concern:
Customer *** *** was in contact with me, *** ***, Guest Relations Manager, to share his recent sales experienceThe customer explained that he was very upset because when he and his wife came to the dealership to purchase their pre-owned,
Tacoma, they discussed with their sales consultant and other associates that they were going to get their own financing through *** (*** *** *** *** ***.)
It was not until they met with our Finance Manager, *** ***, that the communication broke down The Finance Manager explained that he spoke to Mr& Mrs*** about Gap Insurance and Mr*** told him that they were going to purchase the Gap Insurance at ***The Finance Manager asked the customer's if he was able to match the price of the GAP Insurance, would that buy it from ToyotaThe customer's agreed to do so(Finance Manger, *** *** said he told the customer if he could beat the rate and did not have to come back with a check, would they consider it.)
There was obvious miscommunication with *** *** and the customers(The loan was matched and sent to *** ***.)
Several weeks after the deal was finalizedMr ***, went on-line to pull up his loan with ***He did not see any Pre-Owned auto loan with ***Mr*** contacted the dealership and spoke to Finance Assistant, *** *** *** told the customer that the loan went through "*** ***"The customer was upset, so *** explained that if he could bring in a check from ***, we would be able to flat cancel the loan from *** ***The representative from ***, *** came to the dealership on the customer's behalf* was able to fund the loan, and the loan from *** *** was cancelledToyota of El Cajon paid the cancel fees and apologized to the customer for the miscommunication with the Finance Manager, ***
The GRM spoke to the customer and explained that the dealership would like to compensate the customer for their inconveniences and for their frustrationsThe GRM explained that we would like to do something nice for the customer, like a complimentary restaurant gift card or possibly to help them with a Toyota accessory for their new purchaseThe customer explained that he would talk to his wife first and get back to the GRM Mr*** contacted *** and said that both he and his wife felt that because of all of their frustrations and inconveniences, they would like us to upgrade their purchase to a like vehicle that was fully loaded with all the options and trade in their Tacoma at no cost to themThe GRM explained that this was something they could not doShe explained to the customer that they were considering a restaurant gift card or a gas card, but not exchanging the vehicle for an upgraded vehicleThe GRM asked the customer to talk to his wife to find out what gift card she might likeThe customer explained that he would except a gas card for $The GRM explained that she would discuss this with the General Manager and get back with him, but she did feel like the amount of the gift card was much more than they planned
The customer called back the GRM and left a voice message, stating that both his credit score and his wifes score was drastically lowered due to their credit being ran by Toyota of El CajonHis message stated that he was contacting the Revdex.com and if we wanted to call him back that we could do soGRM contacted the customer multiple times and the customer called back GRM only to play phone tagGRM left messages for customer explaining that she can discuss customer's concerns with the Compliance Manager, to see if she could get the credit rating reversed.
Customer, *** *** contacted GRM today, December 1st and GRM asked customer to fax over his current credit reports to show the drop in credit rating since the purchaseThis will be submitted to their credit agency for to see what can be doneGRM spoke to customer and explained that she will be in contact with the customer and do everything possible to repair his credit ratingGRM also explained to customer that once the credit report has been addressed, they can discuss what the dealership can do for the customer to compensate them for their inconveniences and frustrationsCustomer agreed to work with the GRM towards a resolutionToyota of El Cajon, in good faith will do what they can to help correct the customer's credit rating and also come to an agreement that the customer finds acceptable for compensation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They went the extra mile to address my concerns. The business has honorably fullfilled its obligation and therefore, I consider this complaint resolved satisfactorily.
Regards,
[redacted]
Customer Relations Manager (CRM), [redacted] contacted the customer on May 13th and left a voice message to call her back.Customer [redacted] called back CRM on Thursday, May 14th.
CRM apologized to the customer for the inconveniences he was caused and for the incorrect part being...
sent.
CRM offered to send a parts shipping slip to customer, that is pre-paid for the return shipping charges. CRM also
offered to send the correct part at dealer cost. CRM also explained she will have the incorrect part charge credited back
to his credit card as well as the total freight charges he paid for both parts immediately. The total of the credit is $38.64 plus $17.95 Freight charge. ($56.59)
Parts Associate was counseled on his customer service handling to avoid this in the future.
Customer [redacted] was very pleased with the offer and agreed to ship back the part once he received the shipping slip.
(He decided not to purchase the correct part at this time but thanked CRM for the reduced price offer.
Please contact [redacted] if you have any further questions or concerns involving this customer complaint.
Sincerely,
[redacted]
[redacted]
my vehicle was purchased with service plan, the lube tech put wrong interval on my sticker. The guy at desk argued with me for 10 min and went back on his original statement. Verry frustrating, a large issue with scion. 7,500 mile interval. A oil change can be completed I no less than 2 hrs.
my vehicle was purchased with service plan, the lube tech put wrong interval on my stickerThe guy at desk argued with me for min and went back on his original statementVerry frustrating, a large issue with scion7,mile intervalA oil change can be completed I no less than hrs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThey went the extra mile to address my concerns The business has honorably fullfilled its obligation and therefore, I consider this complaint resolved satisfactorily Regards, [redacted] ***
To Whom it may concern:
Customer describes an agreement in writing, to lease a Toyota Camry Hybrid for 36, mos, for a payment of $and an agreement to purchase a tra, Lexus CT200H for $29,
The above terms were based on the customer
qualifying for a Tier Credit with Toyota Financial Services, (TFS) After Mr***'s credit was ran, it was determined that he did not qualify for a Tier Credit, but he qualified for a Tier which in turn caused Mr***'s monthly payment to increase
Mr*** was upset and felt that the Toyota of El Cajon should contact TFS and ask for an exception to allow Mr*** the Tier ratingBy doing so, this would bring Mr***'s payment to the original agreement
Mr*** was contacted by Sales Manager *** Sphabixay who explained to *** that TFS allows for certain exceptions, but they are minimal and based on the sole decision of TFSAfter contacting TFS, they agreed Mr*** qualified for a Tier rating
The customer, *** *** was upset and emailed dealership General Manager of his dissatisfactionMr*** completed several On-line Star reviews including Yelp and "Rip-off Report" stating that TOEC did not fulfill written agreement and left out vital information on the review not explaining he did not qualify for a Tier ratingHe insisted when speaking to ***, that TOEC was not tying hard enough to get TFS to approve his loan at a Tier rate
As a goodwill gesture, GM, *** *** contacted TFS to explain the situationTFS agreed to make an exception to approve Mr*** at a Tier rate.
Sales Manager, *** Sphabixay has been in contact with Mr*** and will complete the transaction by Friday, August 15th
To Whom this may concern:
The customer contacted the Service Manager, *** Anderson to explain her dissatisfaction with the service that was provided to her daughter*** Anderson apologized to the customer for the inconveniences she was causedHe explained to the customer that the ASM,
(Assistant Service Manager), who spoke to her daughter, should have explained that there was a possibility that the airbag assyneeds to be replaced, after the initial recall inspection(A high percentage of the vehicles involved in this exact recall do not need the airbag assy.) After the Service Manager learned of the customer's dissatisfaction, he first offered the customer a loaner vehicle that would suit her daughter's needs, as well as a full reimbursement for college parking, since her daughter's parking pass was affixed permanently to her Corolla. *** also contacted the dealerships Parts Manager, who located an airbag assy at a dealership miles awayThe Parts Manager drove to the dealership to pick up the airbag assyThe air bag was installed in the vehicle and the customer's vehicle was ready for pick up the next dayPlease don't hesitate to contact us if you have any further questionsSincerely,
*** ***
Guest Relations Manager
Customer Relations Manager, (CRM) Laura Brewer spoke to customer on multiple occasionsregarding registration concerns.Customer was working with DMV Clerk *** Radarte to correct Registration concerns and to add the customers name to the title, that had been accidently left off(The
customer's boyfriend, was the only name that appeared on the registration.)
Most Recently customer was given a temporary sticker to attach to her back window so the customer would not be cited for have expired stickers *** asked customer to contact her before March end, if she still had not received registration(The temporary sticker was good through March 31st, 2015)
Customer went down to DMV since she had not yet received the registration and stickers and it was approaching month endShe did not call *** to let her know she still had not received anything Ms*** explained, that the DMV clerk at the local DMV, told her while she was looking at the computer, that there was another "correction made", to the registration by Toyota of El Cajon This upset the customer even moreThe DMV clerk also told her that the new registration would not arrive until MayAfter *** contacted the Sacramento DMV to find out what this was all about, she learned that the "correction made" comment was Sacramento DMV's documentation that the paperwork had been received(It was not a "new correction" made by Toyota of El Cajon.)
*** was able to get another temporary sticker from the DMV to give to the customer that would be good until May *** also learned that the DMV was so backed up that is was taking a long time for DMV to process the customer's paperwork(The delay was not fault of the dealer.)
CRM, apologized to customer, *** *** when she came in to visit her at the dealership on March 30th(CRM left a message for the customer on 03/31, but had not heard back from the customer until she came in to see her.)
*** gave the customer the temporary stickerThe customer said she already got one when she walked in to the local DMV
The customer said she coincidentally received the new registration and stickers just days ago, but her name was unfortunately spelled incorrectly
CRM apologized and is having *** complete a name correctionThe customer signed the appropriate paperwork to have this correctedIn the mean time the customer does have her registration and new stickers that she had been waiting for all along
As a goodwill gesture for the customer's inconveniences, Toyota of El Cajon is crediting the customer $300, to her lender that will be applied to the balance of her vehicle loan
The customer *** ***, seemed to be appreciative of the offer
Please contact *** *** if there are any questions regarding this complaint*** ***
To Whom it may concern:
* was able to fund the loan, and the loan from *** *** was cancelledToyota of El Cajon paid the cancel fees and apologized to the customer for the miscommunication with the Finance Manager, ***
Customer *** *** was in contact with me, *** ***, Guest Relations Manager, to share his recent sales experienceThe customer explained that he was very upset because when he and his wife came to the dealership to purchase their pre-owned,
Tacoma, they discussed with their sales consultant and other associates that they were going to get their own financing through *** (*** *** *** *** ***.)
It was not until they met with our Finance Manager, *** ***, that the communication broke down The Finance Manager explained that he spoke to Mr& Mrs*** about Gap Insurance and Mr*** told him that they were going to purchase the Gap Insurance at ***The Finance Manager asked the customer's if he was able to match the price of the GAP Insurance, would that buy it from ToyotaThe customer's agreed to do so(Finance Manger, *** *** said he told the customer if he could beat the rate and did not have to come back with a check, would they consider it.)
There was obvious miscommunication with *** *** and the customers(The loan was matched and sent to *** ***.)
Several weeks after the deal was finalizedMr ***, went on-line to pull up his loan with ***He did not see any Pre-Owned auto loan with ***Mr*** contacted the dealership and spoke to Finance Assistant, *** *** *** told the customer that the loan went through "*** ***"The customer was upset, so *** explained that if he could bring in a check from ***, we would be able to flat cancel the loan from *** ***The representative from ***, *** came to the dealership on the customer's behalf
The GRM spoke to the customer and explained that the dealership would like to compensate the customer for their inconveniences and for their frustrationsThe GRM explained that we would like to do something nice for the customer, like a complimentary restaurant gift card or possibly to help them with a Toyota accessory for their new purchaseThe customer explained that he would talk to his wife first and get back to the GRM Mr*** contacted *** and said that both he and his wife felt that because of all of their frustrations and inconveniences, they would like us to upgrade their purchase to a like vehicle that was fully loaded with all the options and trade in their Tacoma at no cost to themThe GRM explained that this was something they could not doShe explained to the customer that they were considering a restaurant gift card or a gas card, but not exchanging the vehicle for an upgraded vehicleThe GRM asked the customer to talk to his wife to find out what gift card she might likeThe customer explained that he would except a gas card for $The GRM explained that she would discuss this with the General Manager and get back with him, but she did feel like the amount of the gift card was much more than they planned
The customer called back the GRM and left a voice message, stating that both his credit score and his wifes score was drastically lowered due to their credit being ran by Toyota of El CajonHis message stated that he was contacting the Revdex.com and if we wanted to call him back that we could do soGRM contacted the customer multiple times and the customer called back GRM only to play phone tagGRM left messages for customer explaining that she can discuss customer's concerns with the Compliance Manager, to see if she could get the credit rating reversed.
Customer, *** *** contacted GRM today, December 1st and GRM asked customer to fax over his current credit reports to show the drop in credit rating since the purchaseThis will be submitted to their credit agency for to see what can be doneGRM spoke to customer and explained that she will be in contact with the customer and do everything possible to repair his credit ratingGRM also explained to customer that once the credit report has been addressed, they can discuss what the dealership can do for the customer to compensate them for their inconveniences and frustrationsCustomer agreed to work with the GRM towards a resolutionToyota of El Cajon, in good faith will do what they can to help correct the customer's credit rating and also come to an agreement that the customer finds acceptable for compensation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They went the extra mile to address my concerns. The business has honorably fullfilled its obligation and therefore, I consider this complaint resolved satisfactorily.
Regards,
[redacted]
Customer Relations Manager (CRM), [redacted] contacted the customer on May 13th and left a voice message to call her back.Customer [redacted] called back CRM on Thursday, May 14th.
CRM apologized to the customer for the inconveniences he was caused and for the incorrect part being...
sent.
CRM offered to send a parts shipping slip to customer, that is pre-paid for the return shipping charges. CRM also
offered to send the correct part at dealer cost. CRM also explained she will have the incorrect part charge credited back
to his credit card as well as the total freight charges he paid for both parts immediately. The total of the credit is $38.64 plus $17.95 Freight charge. ($56.59)
Parts Associate was counseled on his customer service handling to avoid this in the future.
Customer [redacted] was very pleased with the offer and agreed to ship back the part once he received the shipping slip.
(He decided not to purchase the correct part at this time but thanked CRM for the reduced price offer.
Please contact [redacted] if you have any further questions or concerns involving this customer complaint.
Sincerely,
[redacted]
[redacted]
my vehicle was purchased with service plan, the lube tech put wrong interval on my sticker. The guy at desk argued with me for 10 min and went back on his original statement. Verry frustrating, a large issue with scion. 7,500 mile interval. A oil change can be completed I no less than 2 hrs.