Allen Family Automotive Group

The complaintant has accepted a cash offer from the General Manager and has agreed to close this complaint and remove negative posts in exchange for compensating his travel expense

Service Manager [redacted] advised customer that the damage was noted when the vehicle arrived at the repair facility.  In the interest of customer satisfaction, Mr. [redacted] agreed to repair the vehicle for the customer.  The customer has not responded to attempts to contact him for an...

appointment to return the vehicle for repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.My husband has agreed to take compensation for expenses. However, compensation has not been received. He did not agree to taking down any negative complaints via social media.  My husband stated that he would consider taking down social media complaints that he posted.  It was not a term to receive compensation.  I would only like to close this case once compensation has been received. 
Regards,
[redacted]

The customer contacted our internet sales rep about a preowned [redacted] that we have advertised for $65,000 he was asking for a better deal so she contacted our sales manager to see what price she could offer.On his cell phone he told her the best price we can offer is $65,000 because we own it...

for $70,000 and are already losing a substantial amount on the unit.The internet sales rep thought he said $55,000  so she told the customer $55,000.The customer told her he was coming down obviously because it was a rediculous deal.Then the internet sales rep went to the sales desk to let them know he was going to come down to look at the [redacted].When looking at the notes the sales mgr discovered the honest mistake and communication error.He immediatly contacted the customer to let him know that the car was not availble at that price and he could purchase it for $65,000.He became upset and because he could not purchase it for $55,000.We were proctive to not waste his time and he did not come to the dealership at anytime.It was an honest mistake with no intention of ever misleading the customer and we apologize that we could not sell the vehicle at that price.

Review: Internet sales agreed to sell a vehicle at a specific price. When going to buy the vehicle, dealer did not honor the price agreed upon, and tried to sell the vehicle at a much higher price. I have a written email chain with the agreed upon price and the dealers contact advising the the price of the vehicle was accepted by the sales manager.Desired Settlement: Honor the price that was agreed upon.

Business

Response:

The customer contacted our internet sales rep about a preowned [redacted] that we have advertised for $65,000 he was asking for a better deal so she contacted our sales manager to see what price she could offer.On his cell phone he told her the best price we can offer is $65,000 because we own it for $70,000 and are already losing a substantial amount on the unit.The internet sales rep thought he said $55,000 so she told the customer $55,000.The customer told her he was coming down obviously because it was a rediculous deal.Then the internet sales rep went to the sales desk to let them know he was going to come down to look at the [redacted].When looking at the notes the sales mgr discovered the honest mistake and communication error.He immediatly contacted the customer to let him know that the car was not availble at that price and he could purchase it for $65,000.He became upset and because he could not purchase it for $55,000.We were proctive to not waste his time and he did not come to the dealership at anytime.It was an honest mistake with no intention of ever misleading the customer and we apologize that we could not sell the vehicle at that price.

Review: I have brought my Hyundai Veracruz into Allen Hyundai for about 1 year for various repairs. I have been provided with a loaner for extended repairs with prior notice to make an appointment. Allen Hyundai has the loaner offer at their dealership, and on their website. www.allenhyundai.netI brought my vehicle into the dealership for a few repairs just recently and had a loaner that was provided. Upon returning the loaner and picking up my vehicle I noticed that the steering wheel was in the highest upright position and the electronic button to adjust the steering wheel would not work. I asked [redacted] to come out and look at it as he was the service technician. He tried, but could not move it. I thought it was unsafe, and disappointing since no one at the dealership from [redacted], the service manager, or any technicians noticed that the steering wheel was all the way towards the windshield. A part needed now to be ordered, and one of the items that the service department fixed was also now not working which was the AC plug in the hatch area. [redacted] called and said the part was in and I could come by. I asked about a loaner and he said there wasn't one, and he said the dealership would not provide me one even though we talked about how the dealership is paid for when they fix the vehicle from something that their staff broke during servicing of replacing my front seat leather. Also I was charged over $50 for a basic oil change while they fixed the vehicle last. Other Hyundai authorized dealerships in the area charge $29.99 for the same oil change. There is a standard policy at this dealership for loaners on Hyundai Vehicles. The dealership broke a part and this appears to be [redacted] providing a loaner by this decision. I believe since I called corporate about my concerns this is possible retaliation. I have left messages in the service manager's voicemail and he has never called me back or emailed me. I have called and left a message with his assistant, and still no call back.Desired Settlement: I believe due to the time that has been wasted, and inconvenience of having to bring the vehicle back for redundant repairs, and over charging well above the other Hyundai Dealership's oil change prices then a refund of the oil change at least to off set the extra visits. Also I have had to since find another dealership that out of my area to repair these items. There isn't really any other options since I cannot in good faith return for Allen Hyundai to repair my vehicle again. $50.00

Review: On July 13th 2015 my husband made a verbal deal with a gentleman named [redacted] at [redacted]. He has also let [redacted] know that in order to make the purchase of this vehicle we were going to have to drive out late that night, get a hotel room and complete the drive later. This drive is roughly 470 miles from our home in [redacted] Taking roughly 7 hours to complete the drive one way. We left on the evening of the 13th, got a hotel in [redacted] California and completed the drive the next morning. [redacted] called us when we were roughly 30 minutes away from the dealer and said they made a "mistake" that was going to cost us an extra five thousand dollars. My husband and I had enough commen sense to turn around and abandon the deal due to the poor practices. Upon an Internet search of their business it was brought to our attention that we weren't the only ones who have been treated like this. This business cost us 20 hours, 60 dollars in hotel room and $150 plus in gas. How many other people will get scammed out of money and time until they fix this issue? Reference CA code [redacted]. My husband and I are debating small claims at this point to seek compensation for the mileage, time, board and gasoline spent on their "mistake" that seems to be happening on a continuous basis.Desired Settlement: Compensation for twenty hours of time, hotel costs, food costs as well as the government rate of 57.5 cents per mile drove.

Business

Response:

The complaintant has accepted a cash offer from the General Manager and has agreed to close this complaint and remove negative posts in exchange for compensating his travel expense

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.My husband has agreed to take compensation for expenses. However, compensation has not been received. He did not agree to taking down any negative complaints via social media. My husband stated that he would consider taking down social media complaints that he posted. It was not a term to receive compensation. I would only like to close this case once compensation has been received.

Regards,

Review: On Saturday 9/27/14, I had a service appointment at Allen Hyundai and took my daughters car into Allen Hyundai to address a recall repair. When we returned to pick the car up there was damage to the right front fender area. I told Travis in the service office, he called the service manager, [redacted]. [redacted] and I discussed and he told me to call back and make an appointment and they would address the issue. I asked him did I need some form of documentation regarding our discussion and he said no, handed me his card and asked me to call to make an appointment.

I called back that same day and they told me the damage was there previously and they would not address the issue. I told them that was untrue and if in fact there was prior damage we would have noted it and he would have had me sign the pre-service inspection form noting the damage, he had not. I did not see any damage on the car and my daughter confirmed there was no prior damage on the car.

I have called Mr. [redacted], left him a voicemail, and sent him an email to inform him of the situation and he has not responded to either. I sent an email to Cliff Allen the General Manager and have yet to hear from him.

The dealership is under construction and they are shuttling cars in and out of the service area with literally inches to spare on either side of a car. I can understand how it can happen in that situation, I just want them to own their mistake and fix the damage they created.Desired Settlement: They should repair the damage to the right front fender, which should be as simple as repairing the paint job since it is only scraped.

Business

Response:

Service Manager [redacted] advised customer that the damage was noted when the vehicle arrived at the repair facility. In the interest of customer satisfaction, Mr. [redacted] agreed to repair the vehicle for the customer. The customer has not responded to attempts to contact him for an appointment to return the vehicle for repair.