Allen Heating & Cooling, Inc.

Initial Business Response /* (1000, 11, 2015/03/30) */
Mr*** did purchase a *** air cleaner and several other parts in AugOne of them being an Ignitor, $installed, which was the reduced price because of the other work we were doingHe also refers to purchasing an
Ignitor and replacing it himselfHe was informed that there was no warranty on any parts bought over the counter, especially Ignitors , as they are very prone to breakage due to miss handlingThe fact that it only lasted months, is of no surprise considering the fact that he is not a trained HVAC TechnicianAs for the pre filter, the only thing our office did wrong was not to open the package firstWe did receive the new filter days after ordering it,(we cannot control how long it takes our supplier to get us the part), we left him the message it was in, and he took another week to pick it upAs far as the last call for the Ignitor, Mr*** seems to have forgotten that he had no problem paying what amounts to only $less almost years ago for the same part, this time at the regular price of $installedAnd finally in response to Mr*** wanting to be reimbursed $for another company to come out, when he refused to have our technician do the repair, and that he was going to "take care of it himself", the tech offered to leave the furnace apart to make it easier to put the new part in, which Mr*** agreed toThis being said, if Mr*** will bring the original copy of the other companies service ticket to our office, Allen Heating will reimburse him the $