Allen J. Clare, DDS

Initial Business Response / [redacted] (1000, 8, 2015/12/10) */ Hi, I has ask [redacted] at [redacted] to contact this customer ASAPHe is the authorized Catnapper repair person in this areaIf the customer does not hear from him in hours, please call the store manager, Greg, at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I waited the requested hours before I attempted to call the store managerThe repairman never called me, and the store manager has not returned my calls yetThis is the same issue I have had since the recliner broke the first time Final Business Response / [redacted] (4000, 14, 2016/01/04) */ Hi, [redacted] from [redacted] has gone to customers house and a new mechanism is order from [redacted]

Initial Business Response /* (1000, 6, 2016/04/18) */
Customer called we will be sending the repair man on 4/20/to take care of antibiotics issues
Initial Consumer Rebuttal /* (3000, 8, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have
not heard from the business regarding the scheduling of a repair to the rocker/reclinerToday is April 20,
Final Business Response /* (4000, 18, 2016/05/12) */
From: Michael N*** (mailto:***@outlook.com)
Sent: Thursday, May 12, 3:PM
To: ***
Subject: ***
Hey ***, I just wanted to let you know that Mr *** has been taken care ofI had my repair guy go out a take care of the recliner
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Final Consumer Response /* (450, 20, 2016/05/13) */
A repairman came to my house as scheduled today to repair the chairThe spring sounds had diminished completely over the last two months--but he certified there were no more issues except the need for padding on the rear legs
This issue could have and should have been resolved much earlier

Initial Business Response /* (1000, 10, 2015/06/25) */
We worked with the manufacturer and were finally able to switch out the complete sectional with a new one
Initial Consumer Rebuttal /* (2000, 12, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
American Furniture was able to correct the problem and replaced the sectional with a new oneWe are satisfied with the outcome of this matter

Initial Business Response /* (1000, 13, 2016/01/04) */
Hi,
Power pack was mailed about two weeks ago
Thank You,
Greg

Initial Business Response /* (1000, 8, 2015/12/10) */
Hi,
I has ask [redacted] at [redacted] to contact this customer ASAP. He is the authorized Catnapper repair person in this area. If the customer does not hear from him in 72 hours, please call the store manager, Greg, at XXX-XXX-XXXX
Initial...

Consumer Rebuttal /* (3000, 10, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I waited the requested 72 hours before I attempted to call the store manager. The repairman never called me, and the store manager has not returned my calls yet. This is the same issue I have had since the recliner broke the first time.
Final Business Response /* (4000, 14, 2016/01/04) */
Hi,
[redacted] from [redacted] has gone to customers house and a new mechanism is order from [redacted]