In your response to your letter: The water heater was installed on 7/1/as of 2/12/15- heater is now 1/plus yrsWarranty: There is no warranty on the water heaterThe [redacted] are aware of that for some time nowProblem with water heater The [redacted] are using the heater in a commercials use the heater is made only for residential use onlyThey are cleaning animal remains both for domestic + farm animalsThey are turning heater up to that is not recommendedThey are overdrawing the heater causing it to burn out the elementsHer son is also working on the unit, he is not an experienced technicianIn a good faith gesture Allen KJ [redacted] Plumbing + Heating called 2/25/to set an appointment to replace the elements at no chargeJane had the heater repairedAlso in good faith on 5/28/we replaced the elements for free, only charging $service feeI feel we have done more than own share to help this customer, considering she is the cause of the problemIf you have any questions concerning this letter don't hesitate to contact me: Sincerely, Allen KJ***
In your response to your letter: The water heater was installed on 7/1/as of 2/12/15- heater is now 1/plus yrsWarranty: There is no warranty on the water heaterThe [redacted] are aware of that for some time nowProblem with water heater The [redacted] are using the heater in a commercials use the heater is made only for residential use onlyThey are cleaning animal remains both for domestic + farm animalsThey are turning heater up to that is not recommendedThey are overdrawing the heater causing it to burn out the elementsHer son is also working on the unit, he is not an experienced technicianIn a good faith gesture Allen KJ [redacted] Plumbing + Heating called 2/25/to set an appointment to replace the elements at no chargeJane had the heater repairedAlso in good faith on 5/28/we replaced the elements for free, only charging $service feeI feel we have done more than own share to help this customer, considering she is the cause of the problemIf you have any questions concerning this letter don't hesitate to contact me: Sincerely, Allen KJ***