I don't know what has changed with Allen Lawnmower I've used them for years to purchase a lawnmower and have it serviced with them Service was prompt My attempt to purchase a snow blower for the 2014-season was a disaster I accepted at face value than an order placed in mid-December was delayed for a couple of weeks due to manufacturing and shipping delays due to the holiday season Two more weeks until mid-January No snow blower and no communication from Allen Started making several calls and writing e-mails a couple of times/week Calls often weren't returned On other occasions staff were too busy with customers to take a call I was assured once that a credit would be processed THAT DAY and that wasn't done I upped the frequency of calls and e-mails and ultimately got a credit posted by a woman in the office No apology, no explanation, no effort to make amends If I hadn't done business with Allen for years, I would have been seriously worried that this was a scam that would only be resolved via legal means They still have my lawnmower for storageI dread what will happen in the spring when I'm ready to receive it back The indifference to customer service was appalling I tend not to come on this strong with reviews, and try to find a silver lining especially if a company seems sincere and seems to be trying, but Allen's customer service went beyond indifference If others have the same experience, I don't expect that Allen will be in business much longerthey don't deserve to be
I don't know what has changed with Allen Lawnmower I've used them for years to purchase a lawnmower and have it serviced with them Service was prompt My attempt to purchase a snow blower for the 2014-season was a disaster I accepted at face value than an order placed in mid-December was delayed for a couple of weeks due to manufacturing and shipping delays due to the holiday season Two more weeks until mid-January No snow blower and no communication from Allen Started making several calls and writing e-mails a couple of times/week Calls often weren't returned On other occasions staff were too busy with customers to take a call I was assured once that a credit would be processed THAT DAY and that wasn't done I upped the frequency of calls and e-mails and ultimately got a credit posted by a woman in the office No apology, no explanation, no effort to make amends If I hadn't done business with Allen for years, I would have been seriously worried that this was a scam that would only be resolved via legal means They still have my lawnmower for storageI dread what will happen in the spring when I'm ready to receive it back The indifference to customer service was appalling I tend not to come on this strong with reviews, and try to find a silver lining especially if a company seems sincere and seems to be trying, but Allen's customer service went beyond indifference If others have the same experience, I don't expect that Allen will be in business much longerthey don't deserve to be