Allen M. Jewelers / Madison Jewelers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The address of the store is *** *** *** *** *** *** and the Telephone Number of the store is ###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

We would like to remind that UGL certification was provided as a certification for a finished jewelry product and all members at UGL are certified by G.I.A as gemologist and/or diamond graduates.We do not carry any finished jewelry with G.I.A certification nor do we sell gold coins or bars. We sell finished jewelry, loose diamonds and watches, so we are not able to exchange your bracelet for a gold coin or bar.All of our finished jewelry is UGL certified.What we are willing to do is exchange for you with a loose diamonds with G.I.A certification or exchange with any finished jewelry that you like or exchange with any watches that you like

Hello [redacted], I apologize for the inconvenience you have gone through. To better understand the problem would you mind providing me the information of the specific location/store that you purchased from. It is hard for me to get down to the issue at hand without the specific Allen M Jewelers or...

Madison Jewelers that you have the dispute with. Please respond at your earliest convenience.  Thank You,Christine M. P[redacted]Operations ManagerAllen M & Madison Jewelers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I only purchased the bracelet after you assured that you would provide me GIA certificate. You never mentioned about UGL certification at that time.I wanted to buy a certified diamond bracelet and not any other item at the store. I am willing to take my bracelet if you provide GIA certification or else I can take 24 k gold American eagle coins or bars.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: on 11/**/13 went into the store located at [redacted]Broadway that I now find that is affliated with the store at [redacted]

that have different names to determine who is responsible. I picked out a diamond ring that was for $1,800.00

and told two males at that time one short male short hair and one other male both carcasians second very heavy set

they negotiated with me and gave me the ring for $800.00, I paid cash. I later went back into the store after going to

a [redacted] shop up in Harlem on [redacted] and tried to get at least $500.00 and was told that the ring is only worth

$200.00. I took the $200.00 that I can prove because I had an emergency and needed funds I went back to the store

about 2 weeks later and said to them that I pawned the ring for the $200.00 and was told it was not a diamond

I asked for my money back because although the negotiated with me the diamond was marked for !,800.00

price tag on the ring#[redacted] the short male in the store replaced by a younger male name jack tried to make

reason and I said I just want my money back. so ck, is the initials who signed for the ring exchanged the ring

on 12/[redacted]/13 I went and had this ring appraised and was told by [redacted] shop on [redacted]

were I have bought jewelry from and never had a problem told me yesterday that this exchanged ring is only

worth $200.00 now on 12/**/13 I called and the man refuse to give me his name but later I found out that it was

the male with the initial ck, well he reconized my voice and said come into the store I will try to help you again

at this point I dont want anymore dealings or business with ck, he asked jack a young male to take me over to

Macy's were it was said that know apprasial is in the store Macys no longer do apprasials. so I then told Jack

I would be back to the store I went to another store by the name of Jewelry Pactch blocks away was told by a male

carcasian that the ring is worth $500.00 but he would have to take the diamond out because they was so small and

give me a real estimate. personally I think they are selling fake diamonds. I called the police badge numbers

**and [redacted]officer Levinsky and officer buck. they came to the store and gave me the tax identification on

the wall which is# [redacted]I asked if they could at least give me $600.00 because I spent $800.00 from the

negotiation of $1,800.00 they refused and then I asked could they at least give me $500.00 still refuse even with

the police presents one of the officers asked ck, why would you take a 1,000. off a ring if it is a good product he

could not say anything for my anquish I want my money back for the amount of $800 dollars.Desired Settlement: Please, return me money and I will return the ring that they claim to be a diamond to avoid

me going to the federal bureau of investigation and report that they are selling bad diamonds

and is some how affiliated with Macys.

Business

Response:

Dear [redacted],

As per our phone conversation last week, this complaint is not against my shop. The issues in this complaint are against our location at [redacted] I have no knowledege of what

the customer is talking about, it does not concern my store. Please remove this from my records with the Revdex.com. I do know that steps are being taken to resolve the issues stated in the complaint.

Thanks for your understanding in this case.