Allen Maxwell & Silver Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me Though it is important for me to correct an error in the businesses response to my complaint The business asked that it be made noted that when their representative tried to pursue collection, she had no written proof that there was an error on the side of *** and the written proof came several hours after my phone call with her *** (with AMS) unfortunately didn't look on the time stamps on the emails I would like *** to know this the correct timeline is as follows:11/13/at 1:57pm - *** Emails me to discuss payment owed to their client (***)11/13/at 2:24pm - I respond to*** email with written proof that I closed the *** account (this is the written proof that *** believes was provided several hours after speaking with***) At this point, I have not yet spoken to***11/14/at 10:19am - I call***, she acknowledges that she has in fact seen my email, and insists that my only option is to settle the balance with them.So to conclude, I accept the resolution of this complaint with the understanding that this faulty collections incident was not reported to any credit organizations, but it's important that AMS understands that the written proof demonstrating the error was received the day prior to speaking with***, not hours after speaking with her as *** has mistakenly recalled
Regards, *** ***

I have been in touch with [redacted] and he has accepted our apologies.  I have provided him with the backup details regarding tghe open claim and he has stated he will review the documentation and get back to me about possible resolution of the open items.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

AMS certainly does not condone any of its employees being discourteous to those we contact.  In this particular case, the individual (Ari) elected to be more abrupt than need be.  The individual is no longer an employee of Allen, Maxwell & Silver as of this...

day.
Please accept my apologies for any undue stress you may have endured and be assured that you will not be contacted by our firm moving forward.

Review: I was contacted by [redacted] from Allen Maxwell & Silver Collections Agency regarding an account that I had with [redacted]. [redacted] had mistakenly failed to close the account, did not communicate with me or try to contact me in any way, and instead sent the account to AMS to handle the collection. When AMS contacted me, I immediately responded and sent the necessary documentation that proved the account had been closed properly. I even spoke to [redacted] and they acknowledged that I had closed the account, admitted fault and apologized for their actions. However this didn't matter to[redacted], she wanted me to settle anyway. Even after I had provided her proof that the account was closed, she insisted that if I didn't want to settle, there's nothing she could do for me.

I feel that [redacted] has attempted to abuse the power that a collections agency can have on a person's credit to extort money that is undeserved.Desired Settlement: I would like a letter of acknowledgement from AMS that they understand that they wrongfully pursued me to obtain money that I do not owe, and I would like to be notified by any actions that were taken by them to report me to any credit agencies that may have a negative affect on my credit and to issue a written letter to any such parties notifying them of the mistake.

Business

Response:

[redacted] received Mr.[redacted]' complaint about our involvement on Friday, November 14. On that same day, a [redacted] representative noted in their system that the customer had requested to cancel within the required time frame but that the request was not properly looged in their system. That would have negated [redacted] having placed the account with AMS. To date, they have not recalled the account from AMS, but AMS, based on the notation made Friday, November 14 in tyhe [redacted] system, has closed the account. AMS does not report any [redacted] account to any credit reporting service, so there is no retraction or update that can be made to a credit reporting service. As for Mr.[redacted]' assertion that Ms. [redacted] was insistent on continuing her collection efforts, she was basing it on a lack of written proof from either Mr. [redacted] or [redacted]. It is important to note that Ms. [redacted] spoke with Mr. [redacted] at 10:19 a.m. Eastern time; Mr.[redacted] email he references in his complaint was not received unitl 2:24 p.m. Eastern time, a full three hours after her conversation. Once that email was received, no further contact was made.While it is regretable that a lack of documentation led to Mr.[redacted]' account being forwarded to AMS, there was no egregious behavior here and, in fact, it led to the desired conclusion, one that Mr. [redacted] acknowledged in a subsequent email when he stated that we were the first contact he had received regardin the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Though it is important for me to correct an error in the businesses response to my complaint. The business asked that it be made noted that when their representative tried to pursue collection, she had no written proof that there was an error on the side of [redacted] and the written proof came several hours after my phone call with her. [redacted] (with AMS) unfortunately didn't look on the time stamps on the emails. I would like [redacted] to know this the correct timeline is as follows:11/13/2014 at 1:57pm - [redacted] Emails me to discuss payment owed to their client ([redacted])11/13/2014 at 2:24pm - I respond to[redacted] email with written proof that I closed the [redacted] account (this is the written proof that [redacted] believes was provided several hours after speaking with[redacted]). At this point, I have not yet spoken to[redacted]11/14/2014 at 10:19am - I call[redacted], she acknowledges that she has in fact seen my email, and insists that my only option is to settle the balance with them.So to conclude, I accept the resolution of this complaint with the understanding that this faulty collections incident was not reported to any credit organizations, but it's important that AMS understands that the written proof demonstrating the error was received the day prior to speaking with[redacted], not 4 hours after speaking with her as [redacted] has mistakenly recalled.

Regards,

Review: I was recently contacted by this company who was accusing me of having an account with a company named The knot and owing a total of $906.50. I never authorized an account with company. There was two issues wrong with the invoice I was sent via email. 1. My name is not now nor has it ever been [redacted] My name is [redacted]. Thats it. 2. I do not now nor have I ever lived at an address of [redacted]. This is not my account. I have been a victim of Identity theft for over ten years so I an aware of all of the steps. I filed a report with the police [redacted]. I have emailed a copy of my police report and birth certificate proving my identity to [redacted] at extension [redacted] this is not my accountDesired Settlement: this company needs to stop harassing me for an account that does not belong to me.

Business

Response:

The Knot forwarded this account to us for collection on October 15, 2015. We made one call to Ms. [redacted] in which she detailed the items listed in her complaint. We immediately closed our file and reported the issue to The Knot. There was no harrassment as it was only a single contact. Any further issue with this matter should be taken up with The Knot directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Our office has received inappropriate and threatening phone calls and emails from [redacted] on numerous occasions. When informed that the information on file was incorrect and was being contested, the aforementioned individual responded in an offensive and belligerent manner and made no attempts to ascertain or remedy the inaccuracies. All communications are documented via email.Desired Settlement: A simple apology regarding the improper conduct of this person would be sufficient.

Business

Response:

I have been in touch with [redacted] and he has accepted our apologies. I have provided him with the backup details regarding tghe open claim and he has stated he will review the documentation and get back to me about possible resolution of the open items.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,