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Allen P. Schuster D.D.S. Endodontics

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Allen P. Schuster D.D.S. Endodontics Reviews (1)

From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Dec 29, 2016 at 2:29 PMSubject: Fwd: Complaint ID: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Ellen F[redacted] <[redacted]@rjwalker.com>Date: Wed, Dec 28,...

2016 at 4:50 PMSubject: Complaint ID: [redacted]To: [email protected]/Gentlemen: Please be advised that we thought your email to us was junk mail - a virus.  We’ve been in business over 60 years and, until this complaint, we’ve always received correspondence from Revdex.com via postal mail.  Fortunately, we’ve not had many complaints at all, but they’ve always come via postal mail. While I can understand your wanting to contact people electronically, please understand that if you don’t receive a response from a company, perhaps you should try to contact them via a different route.  Upon my investigation, I found on your website that you tried to email me personally twice regarding this complaint and when you didn’t hear from us, you closed the case due to our non-response.  When I received the first email, I suspected a virus or scam, so I went online to www.Revdex.com.org to see if there were any complaints against us.  When I could not locate one, I assumed the email was a scam and I dismissed it.  When I received the second email, I contacted our email host to see if they could scan the email for viruses to determine if it was a legitimate email.  They felt that it was legitimate, but unfortunately, the time-frame you wanted us to respond to you in had passed.  Regardless, please be advised of the following regarding this complaint:Please review the attached FLOOR PLANS, invoice and bid, all of which [redacted] is, and has been, in possession of.  Both [redacted] and her contractor, [redacted] received these plans in May of 2016! Please review the attached invoice which [redacted] is in possession of because she paid this bill.  You'll see that there was a $200 charge AND credit for her 'Bathroom Design / Consulting Fee', thus she paid nothing for this service.  Our policy is we will charge $200 for a design and we will waive that charge if the customer purchases a better part of the job from us.  Since [redacted] purchased some items from us (certainly not the better part of the bid though), so we waived the floor plan fee; she has received the floor plan for free![redacted] was not conned into purchasing anything.  She simply decided to purchase from us only a few items from the bid.  We are unaware of the reasoning, perhaps she found better pricing elsewhere, we don't know - that's her prerogative.Kindly update the Revdex.com record to reflect the same.  Thank you and please contact me if you need any further information on this.Ellen F[redacted], ControllerRJ Walker Co, Inc.1555 N. Keyser Ave.,Scranton PA  18504Ph = ###-###-####, M-F, 9am-5pm ESTFax = ###-###-####email = [redacted]@rjwalker.com

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