Allen Pollard

I tried to work with them on this and had conversations with both Mrand Mrs***As you can read in the letter, somebody else had to move the bed after we completed the jobThis can be seen in the picture they sent me showing it setting on a new floor.It was thirty days before they
informed us of a problem, it would seem to me if they had a problem with the bed, and it would have been noticeable in a day or two.If we put the bed together, which it does not appear we did, and someone else moved the bed any liability we would have had no longer was in placeAlso enclosed is a copy of the bill of lading stating that her coverage is sixty cents per pound of the item signed by Mrs***Mrs*** states that one day after the move the bed was wobbly and shaky, we were not called until days after the moveAs fa as the other damage we were not told about it at the time of the move or even the next day.I'm sorry this took place, but based on the information I have I do not feel we have any responsibility. Sincerely,John E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
We have witnesses who can verify that the bed was assembled by E*** Van & StorageFurther, no one ever tried to work with usIn fact, any interaction we ever had was because we followed up with itIn fact, when we notified them of the issue and they scheduled a time to came out, that day came and went and they never called or showed upThat doesn't sound like they were "trying to work" with usIn fact the second time they scheduled to come out, their employees actually tightened loose bolts on the bed that had never been tightened. After moving, we were remodeling the home and went some time without sleeping on itWhen we did start sleeping on it, we thought something was wrong, and upon further inspection, we found all of the middle supports bent and broken and all of the screws loose and not even tightenedWe took pictures which I will try to attachIf the screws and bolts were tightened at the time it was assembled, this would not have happenedWe did put a new floor downHowever, we did not disassemble or take apart the bedIt was picked up by people, at each postAs I tried to explain to MrE*** in one conversation I had with him, furniture can be movedFor instance bar stoolsWe have a few that we move in and out each dayThey don't fall apart, because the screws were tightened and it was assembled properlyIf our bed was assembled properly, and the screws were tightened as they should be, this would not have happenedIf MrE***'s employees cannot assemble furniture properly and completely, it should not be a service that they offer. The last conversations I had with MrE***, I provided him with the information about our bed and that the slats and middle leg supports could not be purchased separately, but rather the bed was sold as a whole entityHe told me he would get back with me, and he never responded once I provided him with this information. We thought having movers would make our move easier, however, for us it has proved to be much more difficultE*** Van & Storage needs to accept responsibility for failing to provide a service which they advertised and took them up onReplacement of sixty cents per dollar of the price of the bed would be satisfactory to me, but that choice was never offered to us.
Regards,
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