Allen Properties

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedOn a side note, I did request the main office number or to speak to a supervisor but [redacted] stated they would give the same outcome and refused to provide a number or emailThis was the reason I went to the Revdex.com as I was not given an opportunity to explain myself Regards, [redacted]

Response:Re : Complaint # [redacted] The individual has been informed of [redacted] policy regarding her situationA) An individual may sell their mobile home provided the buyer be approved as a new resident per company new tenant credit / background qualificationThe buyer in question has not completed this processB) The individual who currently owns the home has not kept the home exterior up to park policy and repeatedly ignored numerous citations regarding home upkeep, debris removal and general maintenance / upkeepThe individual has been informed she must move her mobile home from the premises because of aforementioned park policy disregardC) The individual’s complaint as to her water being turned off was because the water bill was in arears monthsThese due payments must be brought current before any further action with the homes selling / moving can go forward [redacted] strives to provide a safe, family oriented and diverse living community and works diligently to provide all residents timely and desirable outcomes for every concern and suggestion [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Initial Business Response /* (1000, 9, 2015/08/24) */
The consumer is complaining about bugsI send my bug guy out every daysHe is only allowed to come out every days by law because of the chemicals he usesThis consumer has animals, which is against her leaseShe has not paid rent so we
gave her an eviction noticeShe let the animals use the carpet as a litter box alsoWe believe she is mad from the eviction notice because after we gave her this eviction notice she started throwing garbage, food, litter, all over the apartment before she leftShe put this on Facebook as well thinking it was funnyThis was new carpet when she moved in and has had to be replaced

Dear ***,It's unfortunate that your heater stopped working and understand it is an inconvenience to wait for repairs. Please see the timeline of action below in regards to this matter:Here is an account of our correspondence with the tenant11/28/16- Received email from *** regarding
heater not workingI contacted *** and repairs were scheduled for Wednesday 11/30/Informed *** of technician availability date and also provided space heater11/29/16- We received below email from ***Escalated issue to *** (Regional Supervisor)I replied to *** and informed her that we are working diligently to have repairs completed as soon as possible11/30/16- *** (A/C technician) was on property today to fix heaterRepairs complete, *** and *** (maint tech) have tested heater and a/c multiple times, both are okay*** placed space heater at his door step for me to pick up12/1/-This morning I received below email from ***Called ***, he was surprised and heater & a/c were fixed and working fine yesterdayHis next availability is Tuesday 12/6/Also talked to ***, he authorized to call vendorHVAC vendor schedule for tomorrow (Friday 12/2/16) 8am to 10am*** notified resident of vendor scheduleAt about 7:15pm I went to #and tested heater & a/c with ***Heater works fineIf temperature is set at it heats apartment to set temperature then shuts offNo overheating noticed. A/C does not come onWhile testing heater, *** said heater is working fine. *** granted PTE12/2/16-Received text message from *** regarding HVAC vendor/technician ETAContacted vendor, technician running late, will arrive at about 10:20amInformed ***, he said *** (his wife) had to leave but she put dog in bedroom so we have PTEI also informed *** of vendor/technician ETA 12/2/16-10:30am HVAC vendor/technician on propertyAs he was parking his truck I received another text message from *** stating that *** (his wife) did not secure dog in bedroom as earlier communicated, and we do not have PTEAs per his msg PTE was granted only from 8am to 10amNotified vendor of no PTEAlso contacted residents to reschedule12/2/16- Received a voicemail from *** stating it was 9:and that the A/C tech was not here and that she has already missed hours of work and at 10am she is going to work and the tech does not have permission to enter the apartment 12/2/-HVAC vendor schedule to come tomorrow (Saturday 12/3/16) 9am to 2pmNotified residents and ***.*** granted PTE 12/3/16- 8:15am Vendor on propertyVendor and I knocked on door but no answerCalled *** and informed him that vendor arrived a little earlier than scheduled*** said that vendor getting here early is not okay nor acceptableI requested *** to open door as soon as he is out of bed and ready11:00am repairs completeVendor rewired voltage wires from HVAC equipment on roof to equipment in apartment and to thermostatHeater and a/c workingLocked apartment. We have done everything possible to accommodate tenant and ultimately fix the concern

We do apologize for any mis-understanding(s) during communications about your issue and any inconvenience caused. Upon your move in in May there was absolutely no evidence of roaches. The previous resident did not have and did not report any type of issue and we also renovated that
unit with our maintenance personnel and several vendors before your move in with no evidence of roaches. We do have invoices for the times we have serviced or attempted to service your unit with specific information and notes from pest control about what was found and done. Upon your move in you notified the resident manager that you had a pest problem and we had our contracted pest control company come out on 5/20/and gave you instructions and prep sheets for service beforehand. On 6/4/you again contacted the office stating you still had an issue and we scheduled for maintenance and an inspection on 6/9/16. Upon inspection it was mentioned to you that the trash left on your counters and food left in your sink which had fruit flies on it are all items that attract pests, we do have pictures on file from the inspection. Although the conditions were not optimal for cleanliness we found no evidence of roaches or remnants. On 8/7/you contacted the office again and on 8/8/the resident manager called you back to schedule service for 8/15/and notified you of the prep procedures sheet that had been previously distributed to you upon the first service. Upon service on 8/15/the pest control company treated and noted that they only found roach. On 10/9/you came into the office stating you still had an issue with roaches and ants and were extremely aggressive toward the staff demanding rent credit which is not something we offer as they explained to you The office staff gave you another prep sheet and let you know they would call you once they had a date for service. On 10/10/you were called and a message was left that service would be taking place on 10/28/16, upon arrival the pest control company was denied entry. You were issued a day notice to vacate on 11/1/due to the fact that we can’t seem to resolve the issue with you in the unit and need to make sure we address the issue completely. Although not pleasant, pests are a reality in multi-family housing. We do the best we can to control the issue and have monthly service to help keep pests to a minimum. Residents must do their part in order to not attract the pests to the apartments by keeping clean and sanitary conditions and trash needs to be taken out regularly. The office staff has done their best to explain this to you however you still seem very unhappy. Please note that you are not being evicted and nothing will be on your record as long as you move out by the date listed on your day notice requesting possession of the apartment back We feel due to the situation in total this is the best course of action for all parties

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be; a buyer Will apply and get approved in order to be able to keep the mobile home in the poperty.I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Allen Properties stated that I refused them entry into the apartment. I NEVER refused. When they wanted to go in and spray, I had to prep the apartment ahead of time by clearing out the cabinets so that *** could spray in the designated areas. This takes a few hours. I have attached a text message that *** sent to me on December 23, at 11:pm. This was a Wednesday. She wanted *** to come Thursday December 24th, 2015. Did she really expect me to stay up past midnight to get the apartment ready? There is no way I would have stayed up late knowing I had to workIt was inconsiderate. However, I was polite and asked if we could do it the following Monday. That weekend was Christmas. Nobody works on Christmas. For Allen Properties to accuse me of refusing entry into the apartment is there way of shifting the responsibility. Under penal code for Renter's rights, I was within my legal right to vacate the apartment early. Nobody should live with roaches. That whole apartment complex needs to be fumigated. A simple spraying isn't going to fix the problem.Allen Properties needs to understand their role in this situation. I don't owe them for leaving early.
Regards,
*** ***

Allen Properties main office was not aware of this developing challenge. Our understanding is that an incorrect number was enter to submit payment, and the on-line payment did not go through as desired. It is a new situation, a new payment option, and we can certainly waive any late fee
in this situation. It was perhaps a human error, and that would be understandable. For clarification purposes, we do not own the property, but are the Professional Management Company guiding the asset for the owners. Our only request moving forward would be to receive a phone call to resolve any concern before approaching the Revdex.com or Housing Authority, etc. We deserve an opportunity to address the concern or misunderstanding before it goes to another level. We think that this is fair to request. Late fee is waived. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. On a side note, I did request the main office number or to speak to a supervisor but [redacted] stated they would give the same outcome and refused to provide a number or email. This was the reason I went to the Revdex.com as I was not given an opportunity to explain myself.  
Regards,
[redacted]

Response:Re : Complaint # [redacted] The individual has been informed of [redacted] policy regarding her situation. A) An individual may sell their mobile home provided the buyer be approved as a new resident per company new tenant credit / background qualification. The buyer in...

question has not completed this process. B) The individual who currently owns the home has not kept the home exterior up to park policy and repeatedly ignored numerous citations regarding home upkeep, debris removal and general maintenance / upkeep. The individual has been informed she must move her mobile home from the premises because of aforementioned park policy disregard. C) The individual’s complaint as to her water being turned off was because the water bill was in arears 4 months. These due payments must be brought current before any further action with the homes selling / moving can go forward. [redacted] strives to provide a safe, family oriented and diverse living community and works diligently to provide all residents timely and desirable outcomes for every concern and suggestion. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
 Regards,
[redacted]

Allen Properties is very sorry to hear that your time at
the [redacted] apartments did not meet your expectations.  Particularly with any pest control issue our
goal is to respond quickly and thoroughly by using [redacted], our contracted pest
control company.  The presence of...

any
roaches is unacceptable and we work hard to correct those concerns as soon as
we are made aware.  With regard to this
unit in particular, our records indicate that in the two pest control visits
prior to move-out, service was refused by the resident and [redacted] was unable to
treat the apartment.  As a result, [redacted]
was not able to inspect and treat as they normally would.  As it pertains to the early move-out, Allen
Properties does require a 30-Day Notice to Vacate.  In the absence of the proper notice, charges
for insufficient notice do apply to the account.  For additional information or clarification,
please contact Allen Properties at [redacted].

Attach is following response to your letter in regards to : Brittany D. Raphiel ID#[redacted] Tenant received their security deposit back in the amount of $75.00 Tenants original security deposit was $300.00 We've initially deducted $250.00 for repairs to the apartment, after discussion with Tenant...

about the condition of the apartment we settled on a deduction of $225.00 instead. List of repairs needed for apartment: Painting of walls (Tenant had holes, scratches, and yellow discoloration due to smoking inside unit) Tenant left BBQ Grill and trash inside apartment Floors heavily stained and in need of cleaning (It appears a pet dog was living in the unit, but tenant failed to inform us of a pet) Front door frame cracked Broken front window blind. Missing light bulb fixture in hallway. Total Settled Cost of Repairs: $225.00 In regards to the maintenance, we do respond to all maintenance request and calls, but still need to rely on the Tenant to call and let us know of any repairs needed. We've inspected the unit and there was no sign of any mold and mildew. Last in regards to the tenant, they have been involved in a dispute with their neighbor in which on two occasions the local police have been called out to talk and question tenant. Attach are pictures of the apartment, (Response letter and pictures will be mailed to your address: 1005 La Posada Drive, Austin TX 78752) Allen Properties