Allen Rasnake General Contractor

Review: Allen quoted a price on structural repairs on a rental property back in October. I hired him, but when I met him and his crew at my property and they had already started, I was shocked to discover the price only included one section of the work that had to be done. I have no idea why he thought I only wanted part of the job done, that made no sense at all. I allowed them to finish and paid him, but expressed concern over the $700 in "supplies" added to the bill. He has yet to show me a receipt proving this. I also asked him to meet me back out there and show me and explain to me what was done, and give me a new quote on the remaining work that was left undone. 5 months went by, nothing. I emailed in March and requested again. 3 months later, still nothing. They kept making excuses for putting me off. I emailed 2 days ago, nothing. He continues to advertise deals on [redacted], so obviously he has time for new business. I paid a total of $3,075 for 2 days work, and I don't know what that was for. I am very angry at being ignored and put off and treated so unprofessionally.Desired Settlement: I would like proof of the $700 in "supplies". I want to be shown exactly what they repaired that took 2 days and a total of $3,075. I want to know what it will cost to repair the remaining problems.

Business

Response:

- Mrs. [redacted] called our office in Oct 2015 to have Allen do repair work at her rental property [redacted] - Mrs. [redacted] stated that there was several jobs on the property that needing fixing but wanted to start with the back deck and back door due to the severe damages that was unsafe to walk on deck and enter in and out of the door due to severe rot.-Allen reviewed this area of work, presented a proposal to Mrs.[redacted] the day before the job was started and the morning of at the rental property as we were setting up to start- Mrs.[redacted] agreed to the contract, signed two contracts, one for our records and one for her records-Mrs. [redacted] later called the same day upset and stated that Allen's fee's should include all repair work needed on the property.- Mrs. [redacted] requested Allen to finish the job in two days.-Allen and the boys came in early the second day, worked thru lunch and finished around 6:00 p.m. which was over an 8 hour day-Months later Mrs. [redacted] called requesting to see the materials cost and have Allen meet her at the property to show her the worked that was done.- The contract was completed and a few extra things were done as well-Mrs. [redacted] threaten Allen over the phone on several occasions to do the work on the front door of house and more work on the back of house at no extra charges or she would make complaints to Revdex.com and [redacted]. - Allen decided since she contacted our office thru [redacted] to contact [redacted] and informed his representative what has taken place and the treats made

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,