I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was NEVER told during the loan process I was EVER denied a loanThis, by the way, is irrelevant as to why Fedstar continues to show such poor customer service I was, however, informed by the loan officer, my rate AND payment would be lower by having a consignerThis is not a case of an upset customer or being upset with the postal serviceThe face of this organization definitely did NOT respond with professionalism to a current customer! Instead, responded in a personal matterThe CEO and I did communicate via phone on June 23rd, in which she stated the loan officer did speak to me the day of my original complaintAfter a few minutes of going back and forth, we agreed her loan officer LIED about that! She asked me why I would contact the Revdex.com instead of her as if here were a chain of command I was to followI would NEVER be upset with a postal service nor would I ever file a complaint with an organization if I didn't believe I was shown less than professionalismI have never file a complaint before now, by the wayI am, however, still disappointed and I unsatisfied with the professionalism of the CEOToday is June 29th and my 3rd creditor STILL has not received fundsI called [redacted] (CEO) several times today, receiving only her voicemailShe stated, the last time we spoke, on June 23rd, she would contact the creditor on Monday, June 26thDidn't happenShe stated she would call me back after she spoke to someone at RCDCThat did not happenAs of today, I am not made whole and my complete service has not been fulfilled Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was NEVER told during the loan process I was EVER denied a loanThis, by the way, is irrelevant as to why Fedstar continues to show such poor customer service I was, however, informed by the loan officer, my rate AND payment would be lower by having a consignerThis is not a case of an upset customer or being upset with the postal serviceThe face of this organization definitely did NOT respond with professionalism to a current customer! Instead, responded in a personal matterThe CEO and I did communicate via phone on June 23rd, in which she stated the loan officer did speak to me the day of my original complaintAfter a few minutes of going back and forth, we agreed her loan officer LIED about that! She asked me why I would contact the Revdex.com instead of her as if here were a chain of command I was to followI would NEVER be upset with a postal service nor would I ever file a complaint with an organization if I didn't believe I was shown less than professionalismI have never file a complaint before now, by the wayI am, however, still disappointed and I unsatisfied with the professionalism of the CEOToday is June 29th and my 3rd creditor STILL has not received fundsI called [redacted] (CEO) several times today, receiving only her voicemailShe stated, the last time we spoke, on June 23rd, she would contact the creditor on Monday, June 26thDidn't happenShe stated she would call me back after she spoke to someone at RCDCThat did not happenAs of today, I am not made whole and my complete service has not been fulfilled Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***