To whom it may concern: My name is [redacted] and I am the [redacted] of Allen Samuels Chevrolet Corpus Christi Ms [redacted] originally came to us on 12/20/and completed a credit application with our organization that bears her signature We pulled her credit once only Her information was submitted to eight lending institutions to attempt to secure her financing on the car she wanted We were unable at that point to secure an approval on that particular unit with her current situation However, on or around January 15th 2015, we were in the process of negotiating a car deal that had a trade in that would have met within the guidelines of what the bank would allow for Ms*** Unfortunately for all parties involved, that car deal fell through and the vehicle was not traded in, and therefore not available for Ms [redacted] to purchase Allen Samuels Chevrolet would love to sell Ms [redacted] a car and we have been actively watching our trade-in's to see if we get one in that matches what the bank is willing to do and that is the type of car Ms [redacted] wants Unfortunately we have no way of predicting what gets traded in and when, but we will continue to be actively looking for a car that will meet her very specific situation Please let us know if there is anything further we can do!Thank you, [redacted] Allen Samuels Chevrolet Corpus Christi [redacted] ###-###-####
In regards to "shop supplies," they are charged on every customer pay ticket. Instead of trying to individually charge every single customer for every rag, can of degreaser etc. that we use when we service a car, AutoNation uses a flat percentage of labor to account for the cost of those...
supplies. In the interest of satisfying Mr. Macias as a customer, I will discount his next service with us the $12.00 he was charged for shop supplies on his last visit, however, shop supplies will be charged in accordance with AutoNation policy on that ticket and all future tickets per AutoNation policy. Thank you for your attention to this matter. [redacted]General ManagerAutoNation Chevrolet North Corpus Christi
To whom it may concern: We have been working with [redacted] towards her issue. When Ms. [redacted] brought the Nissan Cube to us, she had an insurance claim on the front bumper. We fixed the front bumper as directed by the insurance company. At no...
point did we touch or work on her windshield. Ms. [redacted] is now requesting that we fix the molding that surrounds her windshield. We contacted [redacted](her insurance carrier) and they denied the repair. We are picking the car up from her place of employment tomorrow to help her out with her windshield as a goodwill gesture. Ms. [redacted](Our Customer Relations Director) has been in contact with her via either phone, text or email since she made her concern available to us on Thurday July 23rd. Ms. [redacted] was in contact with her on the 23rd, 24th(was not on the 25th and 26th....weekend) and again today on the 27th to schedule the pickup of her vehicle to minimize any inconvenience. We look forward to assisting Ms. [redacted] with her issue and will consider the matter closed as soon as the molding is reattached. Please let me know if you have any further questions or require any further information.[redacted]PresidentAllen Samuels Chevrolet Corpus Christi[redacted]
To whom it may concern: My name is [redacted] and I am the [redacted] of Allen Samuels Chevrolet Corpus Christi. Ms. [redacted] originally came to us on 12/20/2014 and completed a credit application with our organization that bears her signature. We pulled her credit once...
only. Her information was submitted to eight lending institutions to attempt to secure her financing on the car she wanted. We were unable at that point to secure an approval on that particular unit with her current situation. However, on or around January 15th 2015, we were in the process of negotiating a car deal that had a trade in that would have met within the guidelines of what the bank would allow for Ms. [redacted]. Unfortunately for all parties involved, that car deal fell through and the vehicle was not traded in, and therefore not available for Ms. [redacted] to purchase. Allen Samuels Chevrolet would love to sell Ms. [redacted] a car and we have been actively watching our trade-in's to see if we get one in that matches what the bank is willing to do and that is the type of car Ms. [redacted] wants. Unfortunately we have no way of predicting what gets traded in and when, but we will continue to be actively looking for a car that will meet her very specific situation. Please let us know if there is anything further we can do!Thank you, [redacted]Allen Samuels Chevrolet Corpus Christi[redacted]###-###-####
Complaint: [redacted]
I am rejecting this response because:Dear [redacted], I truly appreciate your long awaited response to my letters. Now, to the issue, can one then assume, as per your explanation, that a complete repair means that the unit/part still does not work? I don't think so. Your offer, for which I thank you, does not convince me that a 4th "complete repair" will be any more successful than the previous 3. I'm open for a more detailed and assured effort.
Regards,
[redacted]
To whom it may concern: My name is [redacted] and I am the [redacted] of Allen Samuels Chevrolet Corpus Christi Ms [redacted] originally came to us on 12/20/and completed a credit application with our organization that bears her signature We pulled her credit once only Her information was submitted to eight lending institutions to attempt to secure her financing on the car she wanted We were unable at that point to secure an approval on that particular unit with her current situation However, on or around January 15th 2015, we were in the process of negotiating a car deal that had a trade in that would have met within the guidelines of what the bank would allow for Ms*** Unfortunately for all parties involved, that car deal fell through and the vehicle was not traded in, and therefore not available for Ms [redacted] to purchase Allen Samuels Chevrolet would love to sell Ms [redacted] a car and we have been actively watching our trade-in's to see if we get one in that matches what the bank is willing to do and that is the type of car Ms [redacted] wants Unfortunately we have no way of predicting what gets traded in and when, but we will continue to be actively looking for a car that will meet her very specific situation Please let us know if there is anything further we can do!Thank you, [redacted] Allen Samuels Chevrolet Corpus Christi [redacted] ###-###-####
In regards to "shop supplies," they are charged on every customer pay ticket. Instead of trying to individually charge every single customer for every rag, can of degreaser etc. that we use when we service a car, AutoNation uses a flat percentage of labor to account for the cost of those...
supplies. In the interest of satisfying Mr. Macias as a customer, I will discount his next service with us the $12.00 he was charged for shop supplies on his last visit, however, shop supplies will be charged in accordance with AutoNation policy on that ticket and all future tickets per AutoNation policy. Thank you for your attention to this matter. [redacted]General ManagerAutoNation Chevrolet North Corpus Christi
To whom it may concern: We have been working with [redacted] towards her issue. When Ms. [redacted] brought the Nissan Cube to us, she had an insurance claim on the front bumper. We fixed the front bumper as directed by the insurance company. At no...
point did we touch or work on her windshield. Ms. [redacted] is now requesting that we fix the molding that surrounds her windshield. We contacted [redacted](her insurance carrier) and they denied the repair. We are picking the car up from her place of employment tomorrow to help her out with her windshield as a goodwill gesture. Ms. [redacted](Our Customer Relations Director) has been in contact with her via either phone, text or email since she made her concern available to us on Thurday July 23rd. Ms. [redacted] was in contact with her on the 23rd, 24th(was not on the 25th and 26th....weekend) and again today on the 27th to schedule the pickup of her vehicle to minimize any inconvenience. We look forward to assisting Ms. [redacted] with her issue and will consider the matter closed as soon as the molding is reattached. Please let me know if you have any further questions or require any further information.[redacted]PresidentAllen Samuels Chevrolet Corpus Christi[redacted]
To whom it may concern: My name is [redacted] and I am the [redacted] of Allen Samuels Chevrolet Corpus Christi. Ms. [redacted] originally came to us on 12/20/2014 and completed a credit application with our organization that bears her signature. We pulled her credit once...
only. Her information was submitted to eight lending institutions to attempt to secure her financing on the car she wanted. We were unable at that point to secure an approval on that particular unit with her current situation. However, on or around January 15th 2015, we were in the process of negotiating a car deal that had a trade in that would have met within the guidelines of what the bank would allow for Ms. [redacted]. Unfortunately for all parties involved, that car deal fell through and the vehicle was not traded in, and therefore not available for Ms. [redacted] to purchase. Allen Samuels Chevrolet would love to sell Ms. [redacted] a car and we have been actively watching our trade-in's to see if we get one in that matches what the bank is willing to do and that is the type of car Ms. [redacted] wants. Unfortunately we have no way of predicting what gets traded in and when, but we will continue to be actively looking for a car that will meet her very specific situation. Please let us know if there is anything further we can do!Thank you, [redacted]Allen Samuels Chevrolet Corpus Christi[redacted]###-###-####
Complaint: [redacted]
I am rejecting this response because:Dear [redacted], I truly appreciate your long awaited response to my letters. Now, to the issue, can one then assume, as per your explanation, that a complete repair means that the unit/part still does not work? I don't think so. Your offer, for which I thank you, does not convince me that a 4th "complete repair" will be any more successful than the previous 3. I'm open for a more detailed and assured effort.
Regards,
[redacted]