Allen Samuels Chrysler Dodge Jeep Ram of Aransas Pass

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is still not satisfactory to mePlease forward this complaint to the Allen Samuels in Waco, Tx Regards, [redacted]

May 5, 2016Revdex.com La Posada Drive Austin, TX 78752Re: Complaint # [redacted] , Mrs [redacted] Greetings,Please allow this letter to serve as our official response to Revdex.com complaint number [redacted] , filed by Mrs [redacted] This complaint was filed on April 30, 2016.Mrs [redacted] is accurate in that the vehicle was incorrectly priced on the internet website when she viewed the vehicle on or about April 28, Unfortunately there was a computer server error which created a discount that did not belong to that vehicleOn the lot, the vehicle was accurately pricedWe apologize for this confusion.During the transaction, we recognized the error and attempted to assist Mrs [redacted] with a heavily discounted price on the vehicle that she selectedAdditionally, we offered to replace the tires and complete some other additional maintenance on the vehicleThis discount and the tire replacement brought the sale price of the vehicle down, but did not appear to be sufficient for Mrs [redacted] The transaction ended there.Mrs [redacted] has requested to be compensated $2,for the concerns stated in her complaint letter to the Revdex.comWe sincerely apologize for the internet pricing errorIn an attempt to make this situation better, we reduced the sale price as much as possible in order to earn Mrs [redacted] ’ businessWe also agreed to provide additional items within the sale at no charge to Mrs [redacted] (as mentioned above)While we respect Mrs [redacted] ’ opinion and concerns about this situation, and certainly empathize with her frustration, we do not feel that this situation warrants $2,in compensation Again, and in closing, we apologize for the pricing confusion on the internetWe would be happy to still offer the discounted pricing on the selected vehicle and every other additional item we offered at Mrs [redacted] ’ visitWe look forward to moving forward and seeking an amicable solution for Mrs [redacted] ’ concerns.Respectfully, [redacted] President & General Manager

July 20, Revdex.com La Posada Drive Austin, TX Re: Complaint # [redacted] , Mr [redacted] Greetings, Please allow this letter to serve as our official response to Revdex.com complaint number [redacted] , filed by Mr [redacted] This complaint was filed on July 18, Mr [redacted] purchased his RAM Eco-Diesel on April 15, The vehicle was pre-ownedThe mileage at delivery was 11,The last recorded mileage we have is approximately 24,Mr [redacted] has owned the vehicle for months About days ago I overheard Mr [redacted] having a conversation with a salesperson about his truckThey were discussing driving habits, the new diesel engine requirements, and other general small talkI introduced myself, and Mr [redacted] explained his recent frustration with his truck and a check engine lightMr [redacted] does not operate his truck regularly, which appears to have led to some mechanical challenges relating to the diesel emission system operationThe diagnostic trouble code was actually attributed to lack of operation and driving habitMr [redacted] and I discussed his truck for about minutesMr [redacted] did admit that the truck was not failing due to a part failure, but to lack of operationFurther, Mr [redacted] agreed that the truck would be just fine if he drove it moreAfter a few more minutes of discussion, I asked Mr [redacted] if he would like to look at a gasoline operated vehicleHe did, but did not drive anythingSeveral days later, Mr [redacted] returned and test drove a brand new RAM 1500, equipped with a 5.7L HEMI gasoline engineHe stated that he liked the vehicle and wished to discuss a possible purchaseAfter discussions with his salesperson, Mr [redacted] left the facility On Saturday, July 16, 2106, Mr [redacted] came in to speak with me about his upcoming purchaseI was not at the dealership but contacted him on the telephoneWe spoke about him trading in the RAM truck, but Mr [redacted] explained that he believed we should do whatever was necessary to get his $10,down payment back to him and help him get rid of the truckMr [redacted] also told me that we needed to give him $35,for his traso that he could recoup his original down paymentI explained to Mr [redacted] that we were offering the absolute most money for his RAM ($30,500), and were discounting the RAM to below our costWe would be losing money on the deal, but were intent on helping Mr [redacted] overcome this problemMr [redacted] then told me that he had a relative with an automotive problem on a pre-owned vehicle several years agoHe stated that the dealer told his relative to pick out another car and go on down the roadMr [redacted] said that the relative never paid another payment and all was wellMr [redacted] told me that we needed to do the same for himWhile I appreciate this story, and Mr [redacted] ' directness, I am unable to give him another vehicle for freeAt that point I told Mr [redacted] that I would once again review the deal on his purchase of the new RAM truck and call him on Monday, July 18, We ended the telephone conversation Today, July 18, 2016, when I received this Revdex.com complaint, it now appears that Mr [redacted] does not want to pursue replacing his vehicle with usMr [redacted] stated, “I have traded truck off for another new truck, not a dodgeThey did not want the Dodge due to trouble they had with that engineThey also told me that they had trouble moving the truck due to problems with that modelThey found someone who would take it at minimum cost only because it was under warrantyOf course this put me at more $ loss, but I have transportation.” It is disappointing to learn that Mr [redacted] went ahead and traded into another vehicle while we were still working on getting closer to meeting his demands Mr [redacted] stated, “I THINK - the fair resolution would to be give me back my $10,down paymentThey still would make money due to the year of payments and most likely have plans for such events within a company their size.” – In response, we are unable to refund Mr [redacted] any of his down payment money from his vehicle purchase in April That money was used by Mr [redacted] in order to purchase the pre-owned RAM truck that is the subject of this complaintNext, Mr [redacted] was not making payments to the dealership for his truckThe months worth of payments were being made to the financial institution that provided financing to Mr [redacted] Lastly, I am uncertain of what is meant by “ plans for such events within a company their size.” We are a locally owned and operated single dealershipWe have a new facility with large service and parts departments in order to serve the local communityWe do not have a plan or policy established that allows us to refund Mr [redacted] his $10,down payment, or any other good customer for that matter Again, we are disappointed to learn that Mr [redacted] has traded away his vehicle while we were still working to help the situationWe want so much to help, but Mr [redacted] was adamant that the only way to resolve this situation was to buy him out of the truckWe are unable to grant that requestRegarding the comments made by Mr [redacted] about losing more money for the RAM traded in at another dealer, we cannot be responsible for that lossMr [redacted] chose to take his vehicle to a local Ford dealer and accepted their much lower offer on his RAMAs a matter of fact, Mr [redacted] RAM was brought to us on Tuesday, July 19, 2016, by the wholesale representative that purchased his truck from the Ford dealerIt was offered to us at a considerably lower price than what we offered Mr [redacted] In closing, we were very willing to work with Mr [redacted] in order to resolve his concernsWe feel that we have done everything we can in the interest of customer satisfactionIt is unfortunate that Mr [redacted] has moved on while we were in the middle of working to help reach a positive resolutionShould you need any further assistance, please contact me directly Sincerely, [redacted] President & General Manager

Complaint: [redacted] I am rejecting this response because: While the dealership clearly stated their version of the story, I do not feel that the van being sold at $19,was a deeply discounted priceThis was the only number we were offeredWe were willing to pay an additional sum for the few extras that we wanted, but we only asked for new tires since the ones on the vehicle were quite worn, and also another key since the vehicle normally comes with two keysAll together this should have added about $1,maximum to the price of the car based on actual tire prices and keys from the manufacturer, not $3,I was not offered a deep discount on the vehicleThey did offer to throw in what we wanted additionally for free, but I still felt that the van was overpricedThey should have honored the price they quoted meThe salesperson, ***, who I'm not saying is at fault in this situation, should have known that the vehicle was underpriced or could have verified with his manager before hand on what the actual selling price wasIf not, I would have at least expected the dealership to try to show us similar vehicles that were obviously in the price range that we were looking I understand that the dealership will not honor the original price I was quoted for the vehicle, but I do still feel like I should be compensated for spending several hours driving and using almost an entire tank of gas as well as wasting nearly an entire day of my husband's vacation time Because I verified the information over the internet from the sales department, I felt that the dealership should honor the price because I had it in writingComputer error or not, this is no way to run a businessMistakes do happen, but I find it hard to believe that this was a computer error since I was able to find two similar vans for a few hundred dollars difference I am under the impression that the internet "sale" price was a Bait-and-Switch tactic to get us in the door and to buy something at far above the price we were originally quoted Thank you for the sincere apology, but I do feel that we are owed some compensation, however little it may be in comparison to the original $2,500, for the wasted time and journey.Regards, [redacted]

Complaint: ***
I am rejecting this response because:
Regards,
*** *** - Dealer Response not accurate.Mr*** said problem was not driving as needed. The engine must be worked harder. I said this may be very well true, but at purchase of the facility salesmen told me the truck was not for heavy work and haulingI told them I was ole retired guy and just drove to town and sometimes a short to Corpus (approx20-minutes away)They said the truck would pull a boat and small trailers. I told them I did not even do that, my friends fish and would give me some if I wanted. I would only have ball team equipment and was looking for good mileage. They said it was for mileage and a good buy.In regards to asking for a new truck, this is not true. I told him that I understand buying a volume of vehicles that there is a chance of a bad one (or lemon as his business calls it). I did say I knew of a case in which a customer was given a new vehicle; therefore, his company (Dodge) must have procedures for such cases. "I DID NOT ASK" for a new vehicle. I did drive a gas truck he offered as a trade, but this would set me even further backwards in cost. I came home and looked over the numbers and determined that if he buy back the truck for $35,that I would almost get my $10,back and he still would have made money on the truck. Also he would make money again when he sales it again.Really bottom line is they sold me a truck that they claim my routine driving habits is the problem (not abusive driving). They cannot fix the truck. And yes, I have heard that this vehicle has had problems elsewhere since my issues started. *** *** was starting to get upset in our last discussion and I told him I told him I did not want things to go in that direction (name calling). I have taken a large loss in dealing with this truck and having to purchase another one and I feel a year of patience letting them work on issues was more than fair. I should not take such large a loss as a customer. Thank-you. Call with questions

July 12, Revdex.com La Posada Drive Austin, TX Re: Complaint #***, *** *** Greetings, Please allow this letter to serve as our official response to Revdex.com complaint number ***, filed by *** ***This complaint
was filed on July 11, Ms*** notified the Revdex.com of a recurring problem with her Dodge JourneyWe have reviewed our records and do not see Ms*** vehicle to have ever visited our facility here in Aransas Pass, TexasIt appears that her vehicle is being serviced at the Allen Samuels Chrysler Dodge Jeep RAM facility in Waco, Texas. Please forward all future correspondence regarding this complaint to the following address: *** *** President & General Manager Allen Samuels Chrysler Dodge Jeep RAM *** ** *** *** Waco, Texas *** *** *** In closing, we would like to thank Ms*** for bringing her concerns to our attentionWe appreciate the opportunity to respond, and trust that the Revdex.com will remove this complaint from our records and forward it on to correct facilityWe wish Ms*** all the best Thank you, *** ***
President & General Manager

July 20, 2016     Revdex.com 1005 La Posada Drive Austin, TX 78752   Re: Complaint #[redacted], Mr. [redacted]   Greetings,   Please allow this letter to serve as our official response to Revdex.com complaint number [redacted], filed by Mr. [redacted]. This...

complaint was filed on July 18, 2016. Mr. [redacted] purchased his 2014 RAM 1500 Eco-Diesel on April 15, 2015. The vehicle was pre-owned. The mileage at delivery was 11,719. The last recorded mileage we have is approximately 24,500. Mr. [redacted] has owned the vehicle for 15 months.   About 10 days ago I overheard Mr. [redacted] having a conversation with a salesperson about his truck. They were discussing driving habits, the new diesel engine requirements, and other general small talk. I introduced myself, and Mr. [redacted] explained his recent frustration with his truck and a check engine light. Mr. [redacted] does not operate his truck regularly, which appears to have led to some mechanical challenges relating to the diesel emission system operation. The diagnostic trouble code was actually attributed to lack of operation and driving habit. Mr. [redacted] and I discussed his truck for about 30 minutes. Mr. [redacted] did admit that the truck was not failing due to a part failure, but to lack of operation. Further, Mr. [redacted] agreed that the truck would be just fine if he drove it more. After a few more minutes of discussion, I asked Mr. [redacted] if he would like to look at a gasoline operated vehicle. He did, but did not drive anything. Several days later, Mr. [redacted] returned and test drove a brand new 2016 RAM 1500, equipped with a 5.7L HEMI gasoline engine. He stated that he liked the vehicle and wished to discuss a possible purchase. After discussions with his salesperson, Mr. [redacted] left the facility.   On Saturday, July 16, 2106, Mr. [redacted] came in to speak with me about his upcoming purchase. I was not at the dealership but contacted him on the telephone. We spoke about him trading in the 2014 RAM truck, but Mr. [redacted] explained that he believed we should do whatever was necessary to get his $10,000.00 down payment back to him and help him get rid of the truck. Mr. [redacted] also told me that we needed to give him $35,000.00 for his trade-in so that he could recoup his original down payment. I explained to Mr. [redacted] that we were offering the absolute most money for his 2014 RAM ($30,500), and were discounting the 2016 RAM to below our cost. We would be losing money on the deal, but were intent on helping Mr. [redacted] overcome this problem. Mr. [redacted] then told me that he had a relative with an automotive problem on a pre-owned vehicle several years ago. He stated that the dealer told his relative to pick out another car and go on down the road. Mr. [redacted] said that the relative never paid another payment and all was well. Mr. [redacted] told me that we needed to do the same for him. While I appreciate this story, and Mr. [redacted]' directness, I am unable to give him another vehicle for free. At that point I told Mr. [redacted] that I would once again review the deal on his purchase of the new 2016 RAM truck and call him on Monday, July 18, 2016. We ended the telephone conversation.       Today, July 18, 2016, when I received this Revdex.com complaint, it now appears that Mr. [redacted] does not want to pursue replacing his vehicle with us. Mr. [redacted] stated, “I have traded truck off for another new truck, not a dodge. They did not want the Dodge due to trouble they had with that engine. They also told me that they had trouble moving the truck due to problems with that model. They found someone who would take it at minimum cost only because it was under warranty. Of course this put me at more $ loss, but I have transportation.” It is disappointing to learn that Mr. [redacted] went ahead and traded into another vehicle while we were still working on getting closer to meeting his demands.   Mr. [redacted] stated, “I THINK - the fair resolution would to be give me back my $10,000 down payment. They still would make money due to the 1 year of payments and most likely have plans for such events within a company their size.” – In response, we are unable to refund Mr. [redacted] any of his down payment money from his vehicle purchase in April 2015. That money was used by Mr. [redacted] in order to purchase the pre-owned RAM truck that is the subject of this complaint. Next, Mr. [redacted] was not making payments to the dealership for his truck. The 15 months worth of payments were being made to the financial institution that provided financing to Mr. [redacted]. Lastly, I am uncertain of what is meant by “…plans for such events within a company their size.” We are a locally owned and operated single dealership. We have a new facility with large service and parts departments in order to serve the local community. We do not have a plan or policy established that allows us to refund Mr. [redacted] his $10,000.00 down payment, or any other good customer for that matter.   Again, we are disappointed to learn that Mr. [redacted] has traded away his vehicle while we were still working to help the situation. We want so much to help, but Mr. [redacted] was adamant that the only way to resolve this situation was to buy him out of the truck. We are unable to grant that request. Regarding the comments made by Mr. [redacted] about losing more money for the 2014 RAM traded in at another dealer, we cannot be responsible for that loss. Mr. [redacted] chose to take his vehicle to a local Ford dealer and accepted their much lower offer on his 2014 RAM. As a matter of fact, Mr. [redacted] 2014 RAM was brought to us on Tuesday, July 19, 2016, by the wholesale representative that purchased his truck from the Ford dealer. It was offered to us at a considerably lower price than what we offered Mr. [redacted].   In closing, we were very willing to work with Mr. [redacted] in order to resolve his concerns. We feel that we have done everything we can in the interest of customer satisfaction. It is unfortunate that Mr. [redacted] has moved on while we were in the middle of working to help reach a positive resolution. Should you need any further assistance, please contact me directly.   Sincerely,     [redacted] President & General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is still not satisfactory to me. Please forward this complaint to the Allen Samuels in Waco, Tx
Regards,
[redacted]

March 29, 2016 Revdex.com 1005 La Posada Drive Austin, TX 78752 Re: Complaint #[redacted], Ms. [redacted] Greetings, Please allow this letter to serve as our official response to Revdex.com complaint number [redacted], filed by Ms. [redacted]. This complaint was filed on March 27, 2016....

Ms. [redacted] brought her 2006 Chrysler PT Cruiser (mileage 116,750) to us on March 15, 2016, for a malfunction indicator lamp (check engine light) illuminated, and for the transmission not shifting when it gets hot. We diagnosed both concerns and explained that the vehicle needed a Powertrain Control Module (PCM) to repair the check engine light. The vehicle’s PCM contained 13 different fault codes, suffering a massive internal failure. The second concern was repaired by replacing the transmission, which was provided by Ms. [redacted]’ aftermarket (non-factory) extended warranty. The transmission sent to us by the extended warranty company was not a new unit. They sent us a used/salvage transmission. We did not install genuine NEW or REMANUFACTURED Mopar transmission parts in this vehicle. Regarding Ms. [redacted]’ concerns about the initial charges of $594.00, that was due to her extended warranty company refusing to pay for seals, gaskets, fluid, etc., as outlined in her contract. After reviewing the notes with the warranty company, we found that Ms. [redacted] had contacted them and complained about their not paying for fluids, etc. They waived that charge which resulted in Ms. [redacted] only being responsible for the $100.00 deductible. We verified that this took place with the warranty company. We ask that Mr. [redacted] review her warranty documents regarding the items that are not paid for through her contract. We would be happy to assist her with that if necessary. The extended timeline for Ms. [redacted] service visit was due to two primary items. First, we had to wait for the warranty company to send out a third party adjuster to review our findings on the transmission. This took a few days. The adjuster came to our facility and agreed with our assessment that the vehicle needed a transmission. Next, parts had to be ordered for the vehicle AFTER the adjuster approved the repair. It took a few days to receive the parts. Once the parts arrived it took the technician one day to complete the repairs. We are disappointed to learn that Ms. [redacted] felt that our staff was rude or unprofessional at any time during her visit. We understand that it can be frustrating being without your vehicle for an extended period, and not getting immediate answers to your questions makes it worse. I have counseled with our staff to always remember how important it is to place themselves on the customer side. We need to always remember that, no matter what, our customers should always leave with the feeling that they were treated professionally and with a caring attitude.  Mr. Williams, Service Manager, did make a mistake regarding Ms. [redacted] post-dated check request. He did authorize her request but had to rescind his approval after failing to review our company policies. We do not accept post-dated checks for service and parts payments. We apologize for this confusion. In closing, we would like to thank Ms. [redacted] for bringing her concerns to our attention. We appreciate the opportunity to respond, and thank the Revdex.com for facilitating this interaction. Should Ms. [redacted] need any further assistance, please contact the dealership directly. Thank you, [redacted] President & General Manager

May 5, 2016Revdex.com 1005 La Posada Drive Austin, TX 78752Re: Complaint #[redacted], Mrs. [redacted]Greetings,Please allow this letter to serve as our official response to Revdex.com complaint number [redacted], filed by Mrs. [redacted]. This complaint was filed on April 30, 2016.Mrs....

[redacted] is accurate in that the vehicle was incorrectly priced on the internet website when she viewed the vehicle on or about April 28, 2016. Unfortunately there was a computer server error which created a discount that did not belong to that vehicle. On the lot, the vehicle was accurately priced. We apologize for this confusion.During the transaction, we recognized the error and attempted to assist Mrs. [redacted] with a heavily discounted price on the vehicle that she selected. Additionally, we offered to replace the tires and complete some other additional maintenance on the vehicle. This discount and the tire replacement brought the sale price of the vehicle down, but did not appear to be sufficient for Mrs. [redacted]. The transaction ended there.Mrs. [redacted] has requested to be compensated $2,500.00 for the concerns stated in her complaint letter to the Revdex.com. We sincerely apologize for the internet pricing error. In an attempt to make this situation better, we reduced the sale price as much as possible in order to earn Mrs. [redacted]’ business. We also agreed to provide additional items within the sale at no charge to Mrs. [redacted] (as mentioned above). While we respect Mrs. [redacted]’ opinion and concerns about this situation, and certainly empathize with her frustration, we do not feel that this situation warrants $2,500.00 in compensation.  Again, and in closing, we apologize for the pricing confusion on the internet. We would be happy to still offer the discounted pricing on the selected vehicle and every other additional item we offered at Mrs. [redacted]’ visit. We look forward to moving forward and seeking an amicable solution for Mrs. [redacted]’ concerns.Respectfully,[redacted]President & General Manager

Complaint: [redacted]
I am rejecting this response because:     While the dealership clearly stated their version of the story, I do not feel that the van being sold at $19,995 was a deeply discounted price. This was the only number we were offered. We were willing to pay an additional sum for the few extras that we wanted, but we only asked for new tires since the ones on the vehicle were quite worn, and also another key since the vehicle normally comes with two keys. All together this should have added about $1,000 maximum to the price of the car based on actual tire prices and keys from the manufacturer, not $3,450. I was not offered a deep discount on the vehicle. They did offer to throw in what we wanted additionally for free, but I still felt that the van was overpriced. They should have honored the price they quoted me. The salesperson, [redacted], who I'm not saying is at fault in this situation, should have known that the vehicle was underpriced or could have verified with his manager before hand on what the actual selling price was. If not, I would have at least expected the dealership to try to show us similar vehicles that were obviously in the price range that we were looking.     I understand that the dealership will not honor the original price I was quoted for the vehicle, but I do still feel like I should be compensated for spending several hours driving and using almost an entire tank of gas as well as wasting nearly an entire day of my husband's vacation time.  Because I verified the information over the internet from the sales department, I felt that the dealership should honor the price because I had it in writing. Computer error or not, this is no way to run a business. Mistakes do happen, but I find it hard to believe that this was a computer error since I was able to find two similar vans for a few hundred dollars difference.  I am under the impression that the internet "sale" price was a Bait-and-Switch tactic to get us in the door and to buy something at far above the price we were originally quoted.      Thank you for the sincere apology, but I do feel that we are owed some compensation, however little it may be in comparison to the original $2,500, for the wasted time and journey.Regards,
[redacted]