Allen Samuels Dodge Chrysler Jeep Ram FIAT Reviews (%countItem)
Allen Samuels Dodge Chrysler Jeep Ram FIAT Rating
Address: 201 W Loop 340, Woodway, Texas, United States, 76712-6731
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In December, after my car came back from its 2nd transmission swap, I started having electrical problems with my car. First it started with the back up camera. It would stop working or show a distorted video when backing up. I took pictures and videos of the problem and showed them to my service advisor. They told me it was fixed. In february, I started having issues regarding my safety features in my car, specifically the hazard lights. On several occasions, when turning, my hazard lights would go off very quickly and would not stop after returning signal lever to off position. AGAIN I took videos of this, showed them to my service advisor. When I picked up my car, I was informed that there was no error code so they could not troubleshoot the issue. I do not understand if I'm showing evidence of the problem, how can they tell me there is no problem? My brand new car bought in 2017 has been in and out of the shop constantly through the years, as indicated by my repair orders from dealer. I contacted the service manager about the situation in December. He told me he would contact me back after speaking to the general manager of the dealership about some resolution. I also asked him to have technicians check the car for defect and faults. I feel the car I was sold had major work done on it twice. The transmission has been replaced twice, once in 2018, once in 2019. I still have on going issues which apparently cannot be resolved such as my electrical issues. I never did hear back from Eric about a resolution and that was back in December 2019
I spoke to Mr *** and we have an appointment set for either next Thursday or Friday afternoon 3-27 or 3-27.0 We are going to try to trade him out of the vehicle. *** General manager *** Waco
In 2016 Allen Samuels was supposed to put a new transmission in my 2012 Jeep Patriot. About 6 months later I advises them it's still not driving correctly. I have taken my truck to the service department NUMEROUS times in the past year and a half and they have done nothing to resolve the matter. August 24th I finally dropped the vehicle off because the service advisor ride with me and finally admitted it's not driving right and seemed to be the transmission. I dropped it off and was placed in a loner. No one ever contacted me after a week I called and got the same response I've been getting the past year plus.... nothing is wrong. They claimed to have ran test and driven it several times however I have a device on my vehicle that records my driving the from the data, they never drove my truck. I consume to the manager and told him I know nothing was done and why. That same day that told me to pick up my truck sheet they had it over 3 wks and nothing wrong. Now all of a sudden the manager seemed frightened by the facts that I presented and determined I needed a new transmission because its bout driving properly. I have wasted a countless amount of time and stress over this and I have a strong reason to believe it's because I'm a female and they tried to get over in me until I mentionedI'm getting a lawyer. I will not stand down on this matter. This company has no sense of urgency respect or credibility and I will take legal action.
I spoke to Ms *** yesterday afternoon on 9-17-2018. She has a some valid concerns that I have shared with my Service Director and the Service Advisor who assisted her on all of her visits. We should have rode with her on her earlier visits when the technician couldn't duplicate the shifting problem. It appears it only acts up when it is being driven up a steep incline. Once we repeated her normal driving route with the tech we the diagnosis was confirmed and the repair authorized. We should have also been giving her more updates on a much more consistent basis then we did.
The transmission is here and we are in the process of completing the replacement of the transmission and we hope to have it completed with in the next 24 hours.
In 2016 we did replace transmission at 94,254 miles. We will have a copy of that repair order for Ms *** when she comes in to pick up her Patriot.
I apologized to her and gave her my cell number so she could call me if she ever needed anything or any questions.
***
General Manager
Allen Samuels DCJRF
Waco Texas
Cell-
Complaint: ***
I am rejecting this response because:
I spoke with the general manager *** on Monday 09/17/18 and expressed my extreme dissatisfaction. He advised me that my vehicle would be ready the next day 09/18/18 sometime amid that they would be in continuous contact with me in regard to the status. Today is Friday 09/21/18 I still do not have my vehicle nor has anyone reached out to me from the service department with any updates. The general manager was the last person who contacted me. My vehicle has been with Allen samuels since August 24th 2018 this is extremely unacceptable and the worst customer service I've ever experienced.
Regards
We have completed the install of the new transmission but we are concerned that there may still be a problem and are communicating with FCA. Our Service Director *** is in direct contact with Ms *** and will be throughout the completion of the repair. We will give you all an update soon as we have more information.
***.
I bought my vehicle from Allen Samuels in October and have nothing but problems, not only with my vehicle but also the service at Allen Samuels. My car is a 2017 Fiat 500L and was purchased brand new. In the 6 months of life, the car has been in the shop for 4 months. The most recent problem required the transmission to be changed out. I complained about the time frame of the repair to no avail. I picked up my car Friday may 4th 2018, 2 days later the AC stopped working. Its 98 degrees outside and much hotter in my car. I'm asthmatic but I also use my car for work. They're basically on the path to build me a new car. I have no confidence in this purchase or in this dealer as everytime they've repaired one thing, they've messed up something else. I believe they sold me a lemon but all signs tell me to contact an attorney as FCA and Allen Samuels keep telling me they can only repair under warranty.
I finally got a call from FCA resolutions speci***st after chasing her for 4 days and refusing to be released from calls until my issue was handled. Now she wants me to drive my car to a dealership an hour away from my city in this heat.
Called Allen Samuels and they have to wait for a rental to be available, and that hasn't happened. Where's regard for my business? Am I supposed to sit on my hands and lose money while these guys get their act together?
I just spoke to Mr. and informed him that we have forwarded his complaint to our contact at FCA and we would be back in touch with him soon as possible with their response. Most importantly we need to make sure we do the best we can as to make the repairs on his Fiat in the most timely manner possible. Please contact me on my cell if you have any questions at ***
Sincerely,
***
General Manager
Allen Samuels DCJR
Complaint: ***
I am rejecting this response because:
1. Repairs were performed however due to lack of attention from mechanic, the vehicle broke down 2 days later at a gas station. Service manager *** said the leak was directly related to the previous services performed, how can I trust their service? They installed a new transmission which leaked 2 days later, who knows what other damages may have occurred.
2. Both dealer and manufacturer have advised me to get behind the wheel of an unsafe car which as already left me stranded in the heat. I have advised them I DO NOT TRUST THIS VEHICLE nor will I risk my safety just so they can get me out of their shop.
3. Both have insisted I pick up the vehicle for a test drive, however both businesses have advised the same thing before which left me stuck.
I have no problem dropping off their loaner but I do not trust the vehicle to perform safely nor do I trust the work performed as it has let me town before due to the dealership's mistake.
4. Representative from FIAT have not advised me yet, nor are they interested in helping people. I have called them several times, left messages, asked for managers, yet all I have is a document request and no real answers
I understand it is in the best interest of Allen Samuel's dealership and Fiat to leave me with an unreliable vehicle "just to see if it breaks down again" and to wait out the warranty but we have yet to come to an acceptable resolution.
Regards
I have visited with Mr *** a couple times and we have inspected his car together. I explained that other than the first mechanical failure that was do to a faulty part the transmission leak and the hot AC were caused by our technician. Those issues were repaired and appear to be good to go as he drove it for a couple of days. He brought it back May 22 and we gave him a loaner. There was a molding that was loose and got torn and that part is on order and should be here tomorrow ( We hope). He also smells excessive exhaust fumes from the tailpipe so we are also checking this as well as a low tire light that keeps coming on. ( May be a small leak in the tire).
*** Upton our service director and I are very much on top of this and will do our best in taking care of Mr ***. We are not done yet this is just an update.
***
General Manager
Allen Samuels DCJR Waco
Cell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I believe they have my best interests in mind. I trust *** and *** will help me to the best of their abilities to make things right and I want to give them the respect and chance to do that.
Regards
We bought a 2016 Fiat 500X from the Allen ***s dealership in August 2016. The car had approximately 60 miles on it. Beginning around December/January 2016-2017, we began to have a repeat of the same problems. The car had accumulated around 4,000 miles at the time. Since that time, we have had 7 loaner cars and the car has been in the service department more than we have had the car in our possession. It is now September 2017 and the car has some 11,000 miles on it and we just picked it back up from the service department, yet again.
We are asking the dealer to buy back the car as the vehicle, by law, is considered a lemon.
The Chrysler corporation sent a representative down to evaluate the car. Sam and I were not informed when the person arrived, nor did the representative of Chrysler bother to have us present during his 3 hour evaluation of "our" car. Furthermore, I am concerned that if we were not included in the evaluation of our vehicle, how honest the Chrysler representative would have been in the evaluation and wonder if he might have even tampered with the vehicle since the evaluation was done in such a privacy setting without our presence.
Chrysler, and Allen ***s alike, refuse to abide by the lemon law guide lines and continue to provide an unethical practice while their slogan says, "come by let's be friends." I have never encountered a dealership so eager to use this slogan to trick their customers into thinking that Allen ***s has any interest in providing the customer with quality service or care. Especially since they have a responsibility to replace a vehicle that they sold a customer that turned out to be a lemon.
While the Area Manager and Chrysler contemplate whether or not they decide to buy back the lemon they sold us, I hope they consider the fact that the way they treat their customers, determines whether or not they will keep them.
This Fiat was actually sold from our sister store (Allen ***s Fiat) at 3201 W Loop 340 in Waco not Allen ***s Dodge Chrysler Jeep Ram dealership I run. I did call and speak to the FCA Service Representative and he says that FCA is in the process of doing a repurchase on the *** Fiat. A third party faciliator will be in touch with the *** in the next couple of weeks to help complete the process.
sincerely,
***
General Manager
Allen ***s DCJR
201 W Loop 340
Waco /texas 76712
Cell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me so long as they repurchase it as noted.
Regards,
*** And
truck jumped out of gear and took off in a car wash till it crashed at the end of the buissness
I spoke to Mr. and he informed me of the situation. I am contacting my FCA Service Rep about the situation to get them involved. I will be back in touch with the customer as soon a I do.
***
General Manager
Allen Samuels DCJR