Allen Tillery Chevrolet Buick GMC, Inc.

Excellent Professional Service!

Nov.2 we stopped at this dealership to have the transmission checked on our Sierra 2500HD truck. We are traveling across the country with our Lance camper on the truck. We explained what the transmission had been doing. The truck has an Allison transmission and has never given us one bit of trouble....so we knew something was wrong. The shop did a check on it for us....said the air and fuel filter needed replacement....but found nothing wrong with the transmission. The bill was $333. We paid them and went on our way. 180 miles down the road, we lost the entire transmission! Had the wrecker tow us into the dealership in Sulfar Springs. Transmission was a total loss, due to an overdrive failure, that could have been detected, if examined properly. Cost to replace was $6000 and two days down....all could have been avoided if Tillery had been more diligent with their inspection and not just dismiss the problem as being fuel related. When we called then to complain ....all they said was "we're sorry"....did not even refund the cost of the transmission check...in fact argued with us about the charge $185 as being for the parts replacement...even though our invoice clearly states transmission work. Shame on them! Adding insult to injury! Yet another example of "Highway Robbery"!