Allen Tire

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Met with owner of vehicle Saturday,Feb28th in the am.Discussed the actions taken by the tech,along with the tech present in regards to the repairs on their vehicle.The tech expressed that he heard the transmission making a noise in 5th gear during the before & after repairs roadtestsAlso note that the tech verbally expressed the same to me the day of repairs.The customer concerns on the repair order were for a problem with bad front struts that were previously recommended & a scratching noise in the dashboard areaInspection of the vehicle showed the need for a broken,siezed up front strut needed along with front brake pads which were worn out Customer agreed to installing strut and replacing brake pads.This was the most cost efficient way of improving the safety of vehicle with out going forward with a complete brake job with rotor replacement & both recommended front struts.We addressed their concerns the most effective way for themNote they chose not to pursue the clicking, scratching noise in dash These areas of repair do not reflect on any transmission functionsWe in no way come close to working on or near the transmission and clearly had nothing to do with their complaintIt is also noted in our repair history of same vehicle that on Dec.5th and just 11,miles ago the car was in our shop with a shifting problem.Our repair order states transmission came in low on trans fluid,transmission has internal damage,Recomend transmission replacementWe did at that time repair the transmission seal that caused the leak,and filled the transmissionAll this is recorded in our history & on the owners receipts which they received I understand the owners concerns of the transmission noise but we did not cause it or do anything to bring it about.Vehicle has over 200,miles and has enough wear &tear along with its loss of fluid previouslyThe technician felt that the owner was just trying to take care of safety issues only especially after hearing the noise prior to working on car and figured they had to have known it was there tooAfter all,, the previous history says internal trans damage, ..Recommend trans replace Thank You,