Allen Wayside Furniture

I bought a metal frame bedThe order took double the time quotedShould have been weeks it took The lack of communication was the biggest problemI had to do the calling, they don't keep track of there ordersWhen bed finally came I once again had to call looking for itSet up deliveryBed was put together wrong and sides missingHead board on backwards and damaged due to force of drill to make screws secureBase attached to where sides should have gone so it cannot accommodate my box springAga8n knowing the order process was a problem, this company does not follow up or confirm satisfactionAll orders are final sale, I know understand whyCustomer service is not apply, almost like they know they are not responsible

I bought a metal frame bed. The order took double the time quoted. Should have been 4 weeks it took 8. The lack of communication was the biggest problem. I had to do the calling, they don't keep track of there orders. When bed finally came I once again had to call looking for it. Set up delivery. Bed was put together wrong and sides missing. Head board on backwards and damaged due to force of drill to make screws secure. Base attached to where sides should have gone so it cannot accommodate my box spring. Aga8n knowing the order process was a problem, this company does not follow up or confirm satisfaction. All orders are final sale, I know understand why. Customer service is not apply, almost like they know they are not responsible.

Terrible customer support after purchase. Bought a sectional and was told I would have 4 pillows, they only delivered 3. Wanted two with pattern, and two plain. The invoice had a line for each material and it didn't have the number of units but both lines where stated as "PILLOWS", yes, that's plural - meaning 2! I would have been fine if of the 3 pillows, 2 of them were patterned (the pattern ties into the other colors of my room). EVEN THOUGH THEY MISINFORMED ME. They told me I would have to buy the other one patterned one. They are blaming the manufacturer not taking ownership of their error. Have argued on the phone to no avail. I WILL NEVER STEP FOOT IN THE STORE AGAIN. Besides that, the workmanship on the sectional is poor, even though I bought from their supposed "better quality room".