Allen's Oil & Propane, Inc

To Whom it may concern,
5pt;">I am writing in response to the above filed complaint dated May of Mrs*** called the office on May 21, and had reported that she felt the propane tank had been leaking since they took over the property in June of The customer then stated she was unable to get anyone to service the equipment
due to being the property of Allen’s Oil and Propane therefore she watched a video on how to perform a leak test performed the test on her own and found the tank to be leakingAll of this transpiring at the time our line was disconnected by ** GasWhen asking her why she hadn't contacted us, she stated she had on several occasions however nothing was ever done,
While reviewing the customer's account, I had found that there were no concerns of a leak or requests of a leak test documented since the time of gas check, whereas a leak test had been performed and nothing was foundWhen asking the Customer who she had reported these concerns to, she was unable to provide me with a name of anyone to support her claims
Mrs*** clearly expressed that she was upset about her usage and the price per gallon she was payingShe states in her complaint that she had spent approximately $this past year and disputing $of it, when in fact only deliveries were made, a total of gallons, totaling $since June of lam including a customer transaction report supporting allWe are unaware of what remains in the tank at this time, so these amounts may vary
We are aware that this winter was financially harsh on all our Customer's as we understand they have to do what is economically best for their familiesAllen’s has agreed to buy back any product remaining in the tank in addition to waiving all fees involved with the removal of our equipmentWe do not agree with issuing a credit to the customer that exceeds the amount she has spent as a result of a leak we were not made aware of at anytime during the term of the customer's account until after our tank was disconnected by *** *** Gas and their conversion completed
Allen’s Oil and Propane value all of our customers and their safety of the utmost importance however we cannot rectify a situation if not presented with the opportunity to do so
Sincerely,
*** ***/ Service Department Allen's Oil and Propane

ok so I went through my check register and she is correct on the money amountI accidentally totaled in a credit card payment from the next lineso that is my faultI am sorry about thatI did complain several timesI am going to try to go through my paperwork to see what I wrote down
the fact of the matter remainsit was still leaking all this timethey had from june 1st of until they stopped for the winter servicing which must be around the end of November I don't know exactly so where were theythey would have caught the leak then tooit is still a year later, there is still leaks, it still could have blown up my house with me in iti still had to go out and buy an new stove (electric) because I didn't have enough pressure to cook cause of the leaksand I still want half my money back! I want this thing removed! off my property it is a hazard
the fire township inspector came out yesterdayhe did not touch it! but stated this is the worst tank he has ever seen and was surprised they let this go for so long that they should have come out & changed it out
when the guy came out to test & show me how everything worked with propane like a tutorial he got the burner to ignite after he left when I would put on the oven the pilot was lite but no blue flame and the gas would come out & the smoke, carbon, fire detector's would go off and I would smell it & turn it off. I called & complained then too cause I was terrified & paranoid about it, so I know I talked to ***, I know I complained to her cause she was the one who would teach me about locking in my rate & how propane would workI know I complained to the delivery driversI might not know who they are but I bhed and asked for discounts like disabled or militaryI know I was blown off and apparently still am
it is not my job to keep track of who I talked too & when!it is theirsif that is not done that I shouldn't be punished for itbut that is what is happeningI doubt I am the only one but I am the one that is not going to go away & roll over
I want half my money back & this hazard removed!

Complaint: ***
I am rejecting this response because:
I showed the men who picked up the tank where the leaks where. my husband was hereI did complain over & overwhen I first bought the house I did sign off because I didn't know any better but now I do! I reject the complaint. there is no protection for homeowners with propane companies.
I don't care anymoreI am moving on with my life & happily with *** *** gas.
Regards,
*** ***