To whom it may concern, This letter is in response to Revdex.com case # [redacted] , Mr***Mr***s and his daughter [redacted] visited our store on May 21, to explore their end of lease options, one of which was leasing a new KIAThe lease for their KIA [redacted] was scheduled to mature in June, and we appraised the [redacted] as a trade in on the new carThe CarFax for their ***, showed an accident with "Airbags deployed" notationsThe vehicle was appraised and valued accordinglyIn addition to the reported accident, the vehicle also had 54,miles on the vehicle, which was more than 18,miles over the mileage agreed to in the leaseThe salesperson, Darrell T [redacted] , explained to the ***s, that if you trathe vehicle there will not be a mileage penalty, but turning in a vehicle at the end of the lease will be subject to a mileage penaltyBecause of the accident, they were in a "negative equity position" going into the next purchaseWhen the managers onduty (Chris H [redacted] and Nick E***t) presented them with the monthly payment for the new vehicle, trading in the ***, it was considerably more than they wanted to spendIn an effort to get to a desired monthly payment, the managers also presented the ***s with the option of doing a Lease Turn in, and what that monthly investment would beIn the middle of this presentation, a heated discussion began between Mr***s and his daughterNot wanting to be in the middle of a heated family discussion, MrE***t excused himself from the area, so they could talk privatelyAfter a few minutes of heated family discussion, Ms***s left the building, and her father apologized to the managers for what they had witnessed, and stated they would probably keep their car and refinance the remaining balanceOn Saturday June 11, the ***s' returnedMrH [redacted] and MrE [redacted] were off that weekendA second team of managers, Toby L [redacted] and Shawn S***, were on dutyWhen the ***s family arrived, they informed MrT [redacted] of their decision to lease a [redacted] ***lMrL [redacted] and MrS [redacted] were unaware of the previous events from their visit in MayThe new vehicle was selected and terms of the sale were agreed toAfter the sale, the ***s' left the keys to the ***, to be turned inI am not without compassion towards our customers, and I work very hard to insure a very pleasant car buying experienceHowever, I am not sure how a customer would attempt to put this burden on my team, especially when the monthly investment agreed to on June 11, was approximately $per month less than the monthly investment they declined in MayThere were no "material misrepresentations" communicated by my staff in any wayBased on what transpired in our showroom, Mr***s may have been induced into leasing a new Soul by his family member, but not my teamAlso, Mr***s was aware of the mileage penalty (I have a signed copy of the contract with the "Excessive Wear and Use" clause in it, so that any consumer with a calculator can compute the mileage penalty)It is my opinion that no one on my team did intentionally or by omission, mislead Mr***s or his daughter into a new vehicle leaseIf I can be of any further assistance, please feel free to contact me at [redacted] Best Regards, Robert D***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com spoke with Robert and as a goodwill gesture they will have a key cut for this customer at the company's costThe customer can contact John at High Tech Keys at *** to set up an appointment convenient to the customer
To whom it may concern, This letter is in response to Revdex.com case #[redacted], Mr. [redacted]. Mr. [redacted]s and his daughter [redacted] visited our store on May 21, 2016 to explore their end of lease options, one of which was leasing a new KIA. The lease for their 2013 KIA [redacted] was scheduled to...
mature in June, and we appraised the [redacted] as a trade in on the new car. The CarFax for their [redacted], showed an accident with "Airbags deployed" notations. The vehicle was appraised and valued accordingly. In addition to the reported accident, the vehicle also had 54,960 miles on the vehicle, which was more than 18,000 miles over the mileage agreed to in the lease. The salesperson, Darrell T[redacted], explained to the [redacted]s, that if you trade-in the vehicle there will not be a mileage penalty, but turning in a vehicle at the end of the lease will be subject to a mileage penalty. Because of the accident, they were in a "negative equity position" going into the next purchase. When the managers onduty (Chris H[redacted] and Nick E[redacted]t) presented them with the monthly payment for the new vehicle, trading in the [redacted], it was considerably more than they wanted to spend. In an effort to get to a desired monthly payment, the managers also presented the [redacted]s with the option of doing a Lease Turn in, and what that monthly investment would be. In the middle of this presentation, a heated discussion began between Mr. [redacted]s and his daughter. Not wanting to be in the middle of a heated family discussion, Mr. E[redacted]t excused himself from the area, so they could talk privately. After a few minutes of heated family discussion, Ms. [redacted]s left the building, and her father apologized to the managers for what they had witnessed, and stated they would probably keep their car and refinance the remaining balance. On Saturday June 11, 2016 the [redacted]s' returned. Mr. H[redacted] and Mr. E[redacted] were off that weekend. A second team of managers, Toby L[redacted] and Shawn S[redacted], were on duty. When the [redacted]s family arrived, they informed Mr. T[redacted] of their decision to lease a 2016 [redacted]l. Mr. L[redacted] and Mr. S[redacted] were unaware of the previous events from their visit in May. The new vehicle was selected and terms of the sale were agreed to. After the sale, the [redacted]s' left the keys to the 2013 [redacted], to be turned in. I am not without compassion towards our customers, and I work very hard to insure a very pleasant car buying experience. However, I am not sure how a customer would attempt to put this burden on my team, especially when the monthly investment agreed to on June 11, was approximately $100 per month less than the monthly investment they declined in May. There were no "material misrepresentations" communicated by my staff in any way. Based on what transpired in our showroom, Mr. [redacted]s may have been induced into leasing a new Soul by his family member, but not my team. Also, Mr. [redacted]s was aware of the mileage penalty (I have a signed copy of the contract with the "Excessive Wear and Use" clause in it, so that any consumer with a calculator can compute the mileage penalty). It is my opinion that no one on my team did intentionally or by omission, mislead Mr. [redacted]s or his daughter into a new vehicle lease. If I can be of any further assistance, please feel free to contact me at [redacted]. Best Regards, Robert D[redacted]
Ms. [redacted],I apologize for the delay of my response to Revdex.com #[redacted]. Here is my response to the complaint as well as the supporting documents. Please feel free to contact me if I can be of any further service regarding this matter. Revdex.com #[redacted]To whom it may concern,I am...
writing in response to a scathing complaint delivered to the Revdex.com regarding the sale of a vehicle to an individual, not lodging the complaint, by a party, not listed on the contract nor present during the time of the transaction. After reading the complaint, I researched our records to find the transaction in question. When an individual comes into my dealership (“she walked into this dealership with the aid of a walker and was allowed to purchase a vehicle), we do our best to accommodate them. Should we discriminate against an individual because they use a walker and may have a physical disability? Or perhaps, if they are “Senior Citizens” should we make sure that they aren’t too old to make a decision for their personal transportation needs? Which anti-discrimination laws should be violated in order to satisfy the complaint? In the state of Virginia, if an individual is of legal age, 18 and over, and of mental capacity, they possess two of the basic elements to enter into a contract. We have several satisfied “Senior Citizen” customers that have purchased vehicles from us, and they are a lot older than this individual’s mother. As far as being labeled a “predator” I take serious offence, and will not allow my team to be vilified by an individual totally removed from the business transaction in question. I didn’t solicit business from the customers’ home, and she did not come to a dealership in search of anything other than transportation. As far as obtaining a loan, the lending institution makes the financial decisions based on several factors before loaning an individual money. While a credit score is one factor, income and monthly expenses are also part of the determining information. The transaction in question occurred in May 2017. I have attached both [redacted] and [redacted] print outs, showing the value of the vehicle. These sheets are dated from June and July (a minimum of 30 days after the original transaction, and have an additional 30 days depreciation). The complaint shows a Disputed Amount of $[redacted], which represents a total amount financed, to include the vehicle and all of the taxes and fees. While the vehicle was actually sold for less than this amount, both of the supporting documents show the value of the vehicle alone, to be in excess of $[redacted]. If I can be of any further assistance, please feel free to contact me at [redacted] Best Regards,Robert D[redacted]General ManagerPearson KIA of Richmond
[A default letter is provided here which indicates your...
acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
To whom it may concern, This letter is in response to Revdex.com case # [redacted] , Mr***Mr***s and his daughter [redacted] visited our store on May 21, to explore their end of lease options, one of which was leasing a new KIAThe lease for their KIA [redacted] was scheduled to mature in June, and we appraised the [redacted] as a trade in on the new carThe CarFax for their ***, showed an accident with "Airbags deployed" notationsThe vehicle was appraised and valued accordinglyIn addition to the reported accident, the vehicle also had 54,miles on the vehicle, which was more than 18,miles over the mileage agreed to in the leaseThe salesperson, Darrell T [redacted] , explained to the ***s, that if you trathe vehicle there will not be a mileage penalty, but turning in a vehicle at the end of the lease will be subject to a mileage penaltyBecause of the accident, they were in a "negative equity position" going into the next purchaseWhen the managers onduty (Chris H [redacted] and Nick E***t) presented them with the monthly payment for the new vehicle, trading in the ***, it was considerably more than they wanted to spendIn an effort to get to a desired monthly payment, the managers also presented the ***s with the option of doing a Lease Turn in, and what that monthly investment would beIn the middle of this presentation, a heated discussion began between Mr***s and his daughterNot wanting to be in the middle of a heated family discussion, MrE***t excused himself from the area, so they could talk privatelyAfter a few minutes of heated family discussion, Ms***s left the building, and her father apologized to the managers for what they had witnessed, and stated they would probably keep their car and refinance the remaining balanceOn Saturday June 11, the ***s' returnedMrH [redacted] and MrE [redacted] were off that weekendA second team of managers, Toby L [redacted] and Shawn S***, were on dutyWhen the ***s family arrived, they informed MrT [redacted] of their decision to lease a [redacted] ***lMrL [redacted] and MrS [redacted] were unaware of the previous events from their visit in MayThe new vehicle was selected and terms of the sale were agreed toAfter the sale, the ***s' left the keys to the ***, to be turned inI am not without compassion towards our customers, and I work very hard to insure a very pleasant car buying experienceHowever, I am not sure how a customer would attempt to put this burden on my team, especially when the monthly investment agreed to on June 11, was approximately $per month less than the monthly investment they declined in MayThere were no "material misrepresentations" communicated by my staff in any wayBased on what transpired in our showroom, Mr***s may have been induced into leasing a new Soul by his family member, but not my teamAlso, Mr***s was aware of the mileage penalty (I have a signed copy of the contract with the "Excessive Wear and Use" clause in it, so that any consumer with a calculator can compute the mileage penalty)It is my opinion that no one on my team did intentionally or by omission, mislead Mr***s or his daughter into a new vehicle leaseIf I can be of any further assistance, please feel free to contact me at [redacted] Best Regards, Robert D***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com spoke with Robert and as a goodwill gesture they will have a key cut for this customer at the company's costThe customer can contact John at High Tech Keys at *** to set up an appointment convenient to the customer
To whom it may concern, This letter is in response to Revdex.com case #[redacted], Mr. [redacted]. Mr. [redacted]s and his daughter [redacted] visited our store on May 21, 2016 to explore their end of lease options, one of which was leasing a new KIA. The lease for their 2013 KIA [redacted] was scheduled to...
mature in June, and we appraised the [redacted] as a trade in on the new car. The CarFax for their [redacted], showed an accident with "Airbags deployed" notations. The vehicle was appraised and valued accordingly. In addition to the reported accident, the vehicle also had 54,960 miles on the vehicle, which was more than 18,000 miles over the mileage agreed to in the lease. The salesperson, Darrell T[redacted], explained to the [redacted]s, that if you trade-in the vehicle there will not be a mileage penalty, but turning in a vehicle at the end of the lease will be subject to a mileage penalty. Because of the accident, they were in a "negative equity position" going into the next purchase. When the managers onduty (Chris H[redacted] and Nick E[redacted]t) presented them with the monthly payment for the new vehicle, trading in the [redacted], it was considerably more than they wanted to spend. In an effort to get to a desired monthly payment, the managers also presented the [redacted]s with the option of doing a Lease Turn in, and what that monthly investment would be. In the middle of this presentation, a heated discussion began between Mr. [redacted]s and his daughter. Not wanting to be in the middle of a heated family discussion, Mr. E[redacted]t excused himself from the area, so they could talk privately. After a few minutes of heated family discussion, Ms. [redacted]s left the building, and her father apologized to the managers for what they had witnessed, and stated they would probably keep their car and refinance the remaining balance. On Saturday June 11, 2016 the [redacted]s' returned. Mr. H[redacted] and Mr. E[redacted] were off that weekend. A second team of managers, Toby L[redacted] and Shawn S[redacted], were on duty. When the [redacted]s family arrived, they informed Mr. T[redacted] of their decision to lease a 2016 [redacted]l. Mr. L[redacted] and Mr. S[redacted] were unaware of the previous events from their visit in May. The new vehicle was selected and terms of the sale were agreed to. After the sale, the [redacted]s' left the keys to the 2013 [redacted], to be turned in. I am not without compassion towards our customers, and I work very hard to insure a very pleasant car buying experience. However, I am not sure how a customer would attempt to put this burden on my team, especially when the monthly investment agreed to on June 11, was approximately $100 per month less than the monthly investment they declined in May. There were no "material misrepresentations" communicated by my staff in any way. Based on what transpired in our showroom, Mr. [redacted]s may have been induced into leasing a new Soul by his family member, but not my team. Also, Mr. [redacted]s was aware of the mileage penalty (I have a signed copy of the contract with the "Excessive Wear and Use" clause in it, so that any consumer with a calculator can compute the mileage penalty). It is my opinion that no one on my team did intentionally or by omission, mislead Mr. [redacted]s or his daughter into a new vehicle lease. If I can be of any further assistance, please feel free to contact me at [redacted]. Best Regards, Robert D[redacted]
Ms. [redacted],I apologize for the delay of my response to Revdex.com #[redacted]. Here is my response to the complaint as well as the supporting documents. Please feel free to contact me if I can be of any further service regarding this matter. Revdex.com #[redacted]To whom it may concern,I am...
writing in response to a scathing complaint delivered to the Revdex.com regarding the sale of a vehicle to an individual, not lodging the complaint, by a party, not listed on the contract nor present during the time of the transaction. After reading the complaint, I researched our records to find the transaction in question. When an individual comes into my dealership (“she walked into this dealership with the aid of a walker and was allowed to purchase a vehicle), we do our best to accommodate them. Should we discriminate against an individual because they use a walker and may have a physical disability? Or perhaps, if they are “Senior Citizens” should we make sure that they aren’t too old to make a decision for their personal transportation needs? Which anti-discrimination laws should be violated in order to satisfy the complaint? In the state of Virginia, if an individual is of legal age, 18 and over, and of mental capacity, they possess two of the basic elements to enter into a contract. We have several satisfied “Senior Citizen” customers that have purchased vehicles from us, and they are a lot older than this individual’s mother. As far as being labeled a “predator” I take serious offence, and will not allow my team to be vilified by an individual totally removed from the business transaction in question. I didn’t solicit business from the customers’ home, and she did not come to a dealership in search of anything other than transportation. As far as obtaining a loan, the lending institution makes the financial decisions based on several factors before loaning an individual money. While a credit score is one factor, income and monthly expenses are also part of the determining information. The transaction in question occurred in May 2017. I have attached both [redacted] and [redacted] print outs, showing the value of the vehicle. These sheets are dated from June and July (a minimum of 30 days after the original transaction, and have an additional 30 days depreciation). The complaint shows a Disputed Amount of $[redacted], which represents a total amount financed, to include the vehicle and all of the taxes and fees. While the vehicle was actually sold for less than this amount, both of the supporting documents show the value of the vehicle alone, to be in excess of $[redacted]. If I can be of any further assistance, please feel free to contact me at [redacted] Best Regards,Robert D[redacted]General ManagerPearson KIA of Richmond
[A default letter is provided here which indicates your...
acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]