Allen's Auto Repair

I apologize but this is the first notice I have receivedThe dress had been in layaway for monthsOur policy states no refunds or exchangesOn each receipt, our policy is stated and on our walls in the storeMy employee said they came in and asked where the sale dresses were not knowing that she
already had put a dress in layawayLater, the Mother said she didn't like the original dressShe was given a discount on the second dress she chose which came to nearly $10% was taken off the top of sale gowns original priceSincerely, *** ***, Barbies Formals Enclosed is a receipt but can provide copy of her receiptI will send it.?