Allen's Auto Service

SUBURBAN CREDIT CORPORATION6142 FRANCONIA RDALEXANDRIA, VA  22310 July 12, 2016                          ...

                                                                          Case# [redacted]       Revdex.com 1411 K St NW 10th FloorWashington, DC  20005Attention:  [redacted]            Complaint ID# [redacted]Dear [redacted]This should not be a complaint registered with the Revdex.com. We have in fact spoken with this consumer and are in contact with him and are working with him to resolve the matters. ###-###-#### is our phone number as well as ###-###-####. We have checked our website and the contact numbers on there are correct. If he could please advise what email he is sending questions to as we generally do not communicate with consumers by email.We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C[redacted], Floor Manager, at ###-###-#### or me at ###-###-#### Sincerely,M. E. B[redacted]AdministratorThis is an attempt to collect a debt.  Any information obtained will be used for that purpose.  This is a communication from a debt collector.”- Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response to this consumers complaint thank you for bringing her concerns to our attention. The reason for the late response to her complaint is today is the first time this complaint was brought to our attention. In the interim [redacted] filed a complaint with the Consumer Finance Protection...

Bureau and we did investigate and our response is below:This consumer's account was placed here for collections in 2013 and she was notified in writing of its placement. She responded to this billing by requesting that a claim be submitted to the Veterans Administration (VA) which we submitted to the billing office for our client, the pathologist at [redacted] Hospital. A claim was submitted to the VA in December 2013. In September 2014 the VA did pay her account. Unfortunately this office was slot made aware of this fact due to an inadvertent error at the doctors billing office. Her file has been marked as paid in full in this office.We hope this resolves this consumers complaint and if anyone has any questions,

SUBURBAN CREDIT CORPORATION[redacted] RDALEXANDRIA, VA  22310 November 22, 2016                           ...

                             Reference#: [redacted]            Revdex.com 1411 K St NW 10th FloorWashington, DC  20005 Attention:  [redacted] A        Complaint ID# [redacted] Dear Mr [redacted]: Thank you for bringing this consumers concerns to our attention. Attached is our most recent letter to her explaining the nature of these accounts, where they are from, and steps that she can take to resolve these accounts if she is not the correct consumer.  In general when a consumer is treated at a hospital; the ancillary providers, i.e. emergency room physicians, pathologist, radiologists, etc... are not the custodians of the patient’s medical records, rather the facility/hospital is. When a consumer wishes to review these records they are referred back to the custodian of the records whom will advise the ancillary providers if an error was made and provide a letter to the consumer. Rather than respond back to this office she has filed a complaint with the Revdex.com.  We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C[redacted], Floor Manager, at ###-###-#### or me at ###-###-####.                                         ...⇄ Sincerely,  M. E. B[redacted]Administrator  This is an attempt to collect a debt.  Any information obtained will be used for that purpose.  This is a communication from a debt collector.” Tell us why here...

June 14, 2016Dear Mr Perryman:Thank you for bringing this consumer's complaint to our attention and allowing us to respond.   Our records show no attempts or requests advising this office that we had an incorrect pone number being called prior to this complaint being received.  We have...

removed the phone number in question from being called and do apologize for any inconvenience.  We do in fact leave in our voice mail script a number to be called if the phone number is incorrect.  We do monitor that voice mail daily we do regret that it may not have worked for her when she made the attempt or when she attempted to reach a live agent to inform them of the wrong number.  If she wishes to speak with this office we invite her to call Jeff C. , Floor Manager or me at [redacted].M. E. B. Administrator This is an attempt to collect a debt.  Any information obtained will be used for that purpose.  This is a communication from a debt collector."

The undersigned had a conversation on the evening of 6/23 with the Complainant. The Complainant stated that she filed this complaint on behalf of a superior at her place employment who placed an order on www.hihealth.com for eleven boxes of Quest Nutrition Bars (132 bars)...

and four boxes of Quest Nutrition Chips (32 bags).The Complainant's superior initially claimed that he failed to receive eight of the eleven boxes of Quest Bars that he ordered. Hi-Health has in its possession of three signed UPS receipts proving the entire order was received by the Complainant's boss within five business days following his order. The Complainant admitted to the undersigned on 6/23 that her boss did indeed receive the complete order; Apparently the eight boxes of Quest Bars that seemed to be missing were misplaced in the basement of the boss's' apartment building. During the complaint process Hi-Health refunded the sum of $179.72 to the Complainant's boss, giving him the benefit of any doubt. Based on the Complainant's admission it appears her boss owes HI-Health $179.72 due to the un-justified refund he received.

Thank you for bringing this consumer’s concerns to our attention.  She has four separate items that were placed in this office for collections. This office has a contract with the emergency room physician’s group whose records indicate that she was their patient on four different dates of...

services in 2011. We are sending her a cover letter and copies of all four accounts. We trust that this will satisfy her complaint and if she has any questions she may speak with our Floor Manager Jeff C[redacted] at ###-###-#### or myself at ###-###-####. Regards, M.E. B[redacted] Administrator Tell us why here...

At Hi-Health we always bend over backwards to ensure complete customer satisfaction. Upper management thoroughly investigated the details set forth in this Complaint. Hi-Health cannot substantiate the existence of any true grievance, dispute or controversy between this...

Complainant and any HI-Health employee, practice or policy. We are sorry the Complainant is dissatisfied but there is no appropriate redress that can be offered.

SUBURBAN CREDIT CORPORATION [redacted] ALEXANDRIA, VA [redacted]December 21, 2015 Case# [redacted]Revdex.com 1411 K St NW 10" Floor Washington, DC 20005Attention: [redacted] Complaint ID# [redacted]Dear [redacted]:In response to this consumers complaint thank you for bringing this...

to our attention. The conversation that transpired on the 16th was indeed the first conversation this office has had with [redacted]. It is the policy of this office to treat all consumers with respect and we do apologize if she felt that this did not happen. We have reviewed the conversation with the representative who spoke with her. She did spend around five minutes on the conversation thoroughly explaining the debt and at the end of it she advised her that she would send another collection letter to her which was sent on the 17th. She does not recall [redacted] requesting a supervisor or she would have transferred the call to a supervisor.The doctors billing office has advised this office that three statements were sent to her prior to the account being placed in collections. The doctors billing office, [redacted] [redacted], ###-###-####, in Jacksonville, FL advises that this balance does remain due, and that the three bills sent, none were returned. If she wishes to receive another copy of the original bill she may submit a written request to this office or call the billing office directly and reference account # [redacted].She was also billed by this office and given thirty days to dispute or request validation of this account as well. No mail that we have sent has been returned by the post office.We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C[redacted], Floor Manager, at [redacted] or me at [redacted].Sincerely,M. E. B[redacted] AdministratorThis is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector.”

This company’s access to the information we supplied is covered under a Business Associate Authorization with the medical provider. There is no HIPPA violation. [redacted]’s account is being closed in this office and returned to the original provider for whatever disposition they deem necessary to protect their interest. We just received another dispute from [redacted] and our response this time was to ask [redacted] to remove it from his report. This same information will be supplied to the Consumer Financial Protection Bureau that he has also registered a complaint with. Tell us why here...

Thank you for bringing this consumer's concern to our attention.  We are puzzled as to what her complaint is.  We have been sending this consumer letters and placed numerous calls to her for over ten years. In January of this year she wrote us requesting to settle some of her accounts for...

approximately twenty five percent of the principal balance payable over four months. We called her to give her an answer and our records reflect that she disconnected the call upon hearing our company name. In March of this year she wrote us that we had not responded. We then wrote her a letter advising what the original creditor would accept as settlement and offering her payment arrangements if she could not pay that amount. In April she wrote us requesting that we validate some of her accounts, to which the original creditor did and these were sent to her via mail. In May she requested that we validate one of her accounts and that she was now disputing and refusing to pay another account. In June she has now filed a complaint stating that she has no contract with this office? We are acting as a third party collection agency for the original provider whose records reflect rendering services to her and her minor dependent  on at least twelve occasions that we know of; most recently in 2013. She never responded in writing at all until January 2017. We feel that this complaint is not justified and that we have responded to her issues in a timely manner. Tell us why here...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Since as Suburban Credit Corporation stated in the beginning of paragraph 2 of their response, I DO NOT OWE THEM ANY MONEY. Therefore, they have zero right to be reporting to the credit bureau that I do. Just because they purchased alleged bad debt from someone doesn't mean that a person legally owes them. All that I want is for them to remove the items from my credit report since they are inaccurate. Apparently they intend for this to drag out and go to court. If that's the case, I hope that they are prepared to write a check for $5,000 in damages for each account. I do not intend to discuss this any further, as I'm beyond frustrated at their refusal to do what is legally required of them. Thank you Revdex.com for attempting to resolve this ongoing issue with these people. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I had never been seen at this facility.
Regards,
[redacted]

I do not accept Hi-Health's response and find their sales reps to be aggressive and unable to accept responsibility. I will not be a customer of Hi-Health's in the future. This entire situation has been so uncomfortable for me. I can only feel pity on the female, Caucasian, sales rep who swindled her way into building 18 E and hope she grows up so other potential and existing customers (unlike myself) do not feel forced into buying their product.

September 14, 2015Dear [redacted]:In response to this consumers complaint thank you for bringing this to our attention. Please note that we are in fact responding timely as September 11, 2015 is the date this consumers complaint has been received. We did speak with her on August 11, 2015. During...

this phone conversation she questioned Ms R[redacted] about what the debt is for. She explained that our client rendered services to her in an emergency room and these charges reflect the professional fees for the emergency room physician. We explained to her that she had been billed repeatedly by this office for the debt a few years ago. She requested additional information that we do not have in our computer system and we gave her our clients billing office number to request or verify any additional medical and/or insurance billing details.We are closing our files in this matter and referring this account back to our client and she will not be contacted further by this office in regards to this debt.If she has any questions, she may contact Jeff C[redacted], Floor Manager, at [redacted] or me at: [redacted].Sincerely,M.E. B.Administrator

November 2, 2015Dear [redacted]:In response to this consumers complaint thank you for bringing this to our attention. We do acknowledge speaking with her in August. That has been our only telephone contact and during that call the representative agreed to accept $22.00 and advised her that it was...

ok to pay by mail. Phone payments were discussed and she indicated that she was waiting for new checks to arrive and that she would start to mail her payments in. As of today no payments have been received. In the interim we have tried to reach her but our subsequent attempts were not successful.Contrary to her complaint, this account was not reported to [redacted] until October 28, 2015 and the conversation in August took place on August 19, 2015. Further, credit reporting decisions are made at the client level not the individual consumer level and our collectorshave no control over when and/or if an account gets reported. As payments are made they will be reported to [redacted] approximately 15-30 days after receipt of the payment.We hope this resolves this consumers complaint and if anyone has any questions, please fej free to contact Jeff Carson, Floor Manager, at ###-###-#### or me at [redacted].M. E. B

SUBURBAN CREDIT CORPORATION 6142 FRANCONIA RD ALEXANDRIA, VA 22310November 2, 2015 Case #[redacted]Revdex.com 1411 K St NW 10th Floor Washington, DC 20005Attention: [redacted] Complaint ID# [redacted]Dear [redacted]:In response to this consumers complaint thank you for bringing this to our attention. We do acknowledge speaking with her in August. That has been our only telephone contact and during that call the representative agreed to accept $22,00 and advised her that it was ok to pay by mail. Phone payments were discussed and she indicated that she was waiting for new checks to arrive and that she would start to mail her payments in. As of today no payments have been received. In the interim we have tried to reach her but our subsequent attempts were not successful.Contrary to her complaint, this account was not reported to [redacted] until October 28, 2015 and the conversation in August took place on August 19, 2015. Further, credit reporting decisions are made at the client level not the individual consumer level and our collectors have no control over when and/or if an account gets reported. As payments are made they will be reported to [redacted] approximately 15–30 days after receipt of the payment.We hope this resolves this consumers complaint and if anyone has any questions, please feg free to contact Jeff C[redacted], Floor Manager, at ###-###-#### or me at [redacted].M. E. B[redacted] AdministratorThis is an attempt to collect a debt. Any information obtained will be used for that purpose, This is a communication from a debt collector.

SUBURBAN CREDIT CORPORATION6142 FRANCONIA RDALEXANDRIA, VA  22310 November 15, 2016                           ...

                             Reference#: [redacted]             Revdex.com 1411 K St NW 10th FloorWashington, DC  20005Attention:  [redacted]        Complaint ID# [redacted]Dear [redacted]:Thank you for bringing this consumers concerns to our attention. This matter was first brought to our attention on November 10, 2016. When inadvertent errors occur we pride ourselves in resolving them right away. A request has been issued today to our vendor asking for $21.58 to be credited back and a receipt will be going out in today’s mail. The credit should be appearing in her account within the next three to four business days.We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C[redacted], Floor Manager, at ###-###-#### or me at ###-###-####.Sincerely,M. E. B[redacted]Administrator This is an attempt to collect a debt.  Any information obtained will be used for that purpose.  This is a communication from a debt collector.” Tell us why here...

SUBURBAN CREDIT CORPORATION [redacted] ALEXANDRIA, VA [redacted]December 29, 2015 Case; [redacted]Revdex.com 1411 K St NW 10" Floor Washington, DC 20005Attention: [redacted] Complaint ID# [redacted]Dear [redacted]:In response to this consumers complaint thank you for bringing this...

to our attention. The conversation that transpired on December 28th was our first conversation with [redacted]. Her account was listed with this office for collections in 2010. In August and September of 2011 she made two payments by check for $50.00 a piece leaving her a balance of $118.73. She was subsequently billed with no response and the only phone number we have was removed as a disconnected phone number.During our first conversation on the 28th she spoke with a collector. Our collectors are all trained to treat all consumers with respect. If this did not happen we do offer our apologies as they were offered to her when she called back later on the 28th and spoke with a manager. The doctors billing office has advised this office that this balance remains due and that her insurance applied their charges to her deductible for the calendar year 2009. The doctors billing office, [redacted], ###-###-####, in Jacksonville, FL advises that they also spoke with her on December 28, 2015, explained the debt, and told her to call this office. We can only speculate that it was the hospital and the hospital’s collections agency that may have advised her that no balance was due and is mailing her a receipt.We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C[redacted], Floor Manager, at ###-###-#### or me at [redacted].Sincerely,M. E. B[redacted] AdministratorThis is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector.”