Allen's Furniture TV & Appliances, Inc.

To [redacted] or who it may concern,Mr. [redacted] contacted us initially about his 1973 Chevrolet Impalla on March 23 2015. We promptly sent our tow truck to pick it up as the vehicle was not in driving condition as he stated in his formal complaint. This tow is represented by a $50 charge on his final bill. He was not charged for either of the two tows between shops to repair his engine problem nor was he charged for the repair of any said engine work. We did request a deposit of $300 before any work began because of the poor condition of the vehicle and we have on occasion had vehicles of this nature be abandoned on our lot. We completed the approved transmission work and contacted Mr. [redacted], at which time he explained that he was without work and would like to make payments over time. We agreed to store the vehicle free of charge while he made these payments. Over the course of eight months we received five individual payments amounting to $1098.00. During this time we lost contact with Mr. [redacted] while he was temporarily incarcerated. Upon regaining contact with Mr. [redacted] we explained that there was no kick-down cable linkage on the carburetor and recommended we add a cooler as the transmission had previously been contaminated with anti-freeze. We did not add any charges to Mr. [redacted]' bill for any of this additional work. We waived the remaining $40 on Mr. [redacted]' bill as a final attempt to resolve his discontent. In his complaint he also mentioned that we had intentionally damaged his muffler so I have attached a picture of it to prove that it is merely rusted through, which is not unusual on a vehicle this age or condition. I would be more than happy to go into further detail on the phone should anymore information be needed. I can be contacted anytime during business hours at (864)[redacted]. We dedicate ourselves to doing quality work at a fair price and in a timely manner and in the last 20 years we have gained the respect of individuals and dealers alike. Unfortunately we cannot please everyone but that will certainly not stop us from trying.Sincerely,[redacted]Owner/Operator Advanced Transmissions Inc[redacted] Rd.[redacted], SC 29662(864)[redacted]