On June 4 of this year I was called to the [redacted] residence to check out a laundry tub
pump that was very noisy and was not pumping. We had quoted Mrs. [redacted] a price of
$95.00 for the service call and labor to do this and she agreed to this. I removed the
pump from the tub and checked it out. I found that the motor was not functioning due to
bad bearings. I recommended a new" [redacted]" pump be installed and gave her an
estimate to do this.
That evening Mr. [redacted] called me and was furious that I would charge them to install the
new pump. I explained that the reason I am in business is to make a living and it is not
our policy to do free work. His phone was acting up and so I went to his house to explain
this to him so I was sure that he understood. He thanked me and agreed to the estimate I
gave him.
The next day 6/5/14 my helper and myself did the work and everything worked fine. I
also had checked an outside hose bib valve that was leaking. Someone had installed a hot
tub on a deck right where the valve was and there was only an inch or two between the
house and the tub. I said I would get the smallest valve I could find and see if it would fit
between the tub and the house. There was not enough room.
I told mrs. [redacted] that I could install a new valve in another location which would be
somewhat costly or I could install a shut off valve in the pipe in the basement and they
could turn it on when they wanted to use the valve and thus eliminate it from leaking
when they were not using the valve. She said to do that. I installed the valve and did not
charge anything for the labor. I did charge for the valve.
The next day Mrs. [redacted] called to complain and wanted the valve removed. I have no
idea why. I took her to the basement and showed her the pump and the valve on the 4 .
When the job was done and neither my helper, myself or Mrs. [redacted] saw any water on
electronics, a TV or the floor. We had a step ladder set up to reach the pipe so I have no
idea where anything could have been near there and we also had a pail on the ladder to
catch any water. The water was shut off and we drained the pipes before starting.
Mrs. [redacted] also told me that she had called [redacted] pumps and they gave her a low price
on the same model pump and said she could have bought it from them. I called [redacted]
and talked to their customer relations lady and she told me that it was totally false. They
do not sell directly to customers at all. I have dealt with [redacted] for many years and
know that they only sell to distributors. I am a business and can not even buy directly
from them.
I do not know what to think about this situation. I gave them a price before doing the
work and kept to that price. The work was done correctly and we saw no water anywhere
after the job was completed. I try to keep my customers happy and have a lot of repeat
customers but in this case I am totally baffled as to what they want except to get
something for nothing.
Thank you for bringing this to my attention.
Sincerely, [redacted]
I am not at all surprised after dealing with these people. I originally went to the [redacted]' home to determine what was causing a noise in their old laundry tub pump and why it would not pump. We quoted them $95.00 to check this out. We determined the motor was the problem...
and we could not locate a supplier for this pump. We quoted them a price of $491.00 to install a new pump which is sold in a neighboring village and parts and service are readily available.
Mrs. [redacted] said to go ahead and do the job for the quoted price. Later that night Mr. [redacted] called and was very upset that we were not going to install the new pump for free. Their phone was not working properly so I went to their house and spoke with Mr [redacted]. We agreed on what needed to be done and returned the next day to do the job. We charged exactly what we quoted them.
We were also asked to try to replace an outside hose bib valve. They have a hot tub that is outside and is only a few inched in front of the valve so I told them I would get a new valve that would be the shortest I could buy and try to see if it would fit between the tub and the house. I got the shortest valve made and it was too long to fit between the house and the tub so it could not be installed. I told Mrs. [redacted] that we could install a shut off valve inside the house so they could shut the leaky valve off when it was not in use and would therefore not leak when they were not using it. She told me to go ahead and install it. We installed the valve and did not charge for any labor. Today 6/7/14 she called complaining about the amount we had charged for the original job. We charged exactly what I had quoted but she said the pump could have been purchased cheaper I charged $14.00 more that what she could buy it from the factory.
Later today she called me and said that she wanted the valve we had installed removed. I asked her why and she said that there was some water on the floor when we left. I have no idea what that has to do with anything and I had taken her to the basement and showed her the valve before I left and I did not see any water nor did she mention any water at that time.
We did a good job and for the price we had quoted. These people do not make any sense to me. I am not going to work for free which is what they want. It is not my fault that they installed their hot tub almost against the tub so you can not get to the hose bib. There is nothing wrong with the valve we installed after Mrs. [redacted] asked us to install it. I see no reason to credit them anything.
On 3/9/13 we installed a new [redacted] high efficiency gas furnace for the [redacted] at [redacted], n.y. We had some venting problems and contacted the [redacted] factory service rep. We were told to drill out a drain port and told us what drill size to use. The...
problem stopped and we did not hear from them until 1/8/16. There was another problem and we once again contacted the factory rep. We were told to replace the furnace vent assembly. I would like to point out that the factory warranty that comes with the furnace states that there is no warranty on labor and that parts are warranted for 5 years. The parts are sent to the factory to be checked and if there is a problem with the part any money paid for the new part will be reimbursed. I have run tests as prescribed by the factory tech and have no reason to pay for the part and wait for a refund. The furnace belongs to the [redacted] and they own the warranty. I told them that I can not pay for their repairs and parts and see no reason why I should. The factory warranty explains this in writing and I really do not understand the [redacted]'s problem with this. If you have any future questions please feel free to contact me. Thank you, Ashley Allen
On June 4 of this year I was called to the [redacted] residence to check out a laundry tub
pump that was very noisy and was not pumping. We had quoted Mrs. [redacted] a price of
$95.00 for the service call and labor to do this and she agreed to this. I removed the
pump from the tub and checked it out. I found that the motor was not functioning due to
bad bearings. I recommended a new" [redacted]" pump be installed and gave her an
estimate to do this.
That evening Mr. [redacted] called me and was furious that I would charge them to install the
new pump. I explained that the reason I am in business is to make a living and it is not
our policy to do free work. His phone was acting up and so I went to his house to explain
this to him so I was sure that he understood. He thanked me and agreed to the estimate I
gave him.
The next day 6/5/14 my helper and myself did the work and everything worked fine. I
also had checked an outside hose bib valve that was leaking. Someone had installed a hot
tub on a deck right where the valve was and there was only an inch or two between the
house and the tub. I said I would get the smallest valve I could find and see if it would fit
between the tub and the house. There was not enough room.
I told mrs. [redacted] that I could install a new valve in another location which would be
somewhat costly or I could install a shut off valve in the pipe in the basement and they
could turn it on when they wanted to use the valve and thus eliminate it from leaking
when they were not using the valve. She said to do that. I installed the valve and did not
charge anything for the labor. I did charge for the valve.
The next day Mrs. [redacted] called to complain and wanted the valve removed. I have no
idea why. I took her to the basement and showed her the pump and the valve on the 4 .
When the job was done and neither my helper, myself or Mrs. [redacted] saw any water on
electronics, a TV or the floor. We had a step ladder set up to reach the pipe so I have no
idea where anything could have been near there and we also had a pail on the ladder to
catch any water. The water was shut off and we drained the pipes before starting.
Mrs. [redacted] also told me that she had called [redacted] pumps and they gave her a low price
on the same model pump and said she could have bought it from them. I called [redacted]
and talked to their customer relations lady and she told me that it was totally false. They
do not sell directly to customers at all. I have dealt with [redacted] for many years and
know that they only sell to distributors. I am a business and can not even buy directly
from them.
I do not know what to think about this situation. I gave them a price before doing the
work and kept to that price. The work was done correctly and we saw no water anywhere
after the job was completed. I try to keep my customers happy and have a lot of repeat
customers but in this case I am totally baffled as to what they want except to get
something for nothing.
Thank you for bringing this to my attention.
Sincerely, [redacted]
I am not at all surprised after dealing with these people. I originally went to the [redacted]' home to determine what was causing a noise in their old laundry tub pump and why it would not pump. We quoted them $95.00 to check this out. We determined the motor was the problem...
and we could not locate a supplier for this pump. We quoted them a price of $491.00 to install a new pump which is sold in a neighboring village and parts and service are readily available.
Mrs. [redacted] said to go ahead and do the job for the quoted price. Later that night Mr. [redacted] called and was very upset that we were not going to install the new pump for free. Their phone was not working properly so I went to their house and spoke with Mr [redacted]. We agreed on what needed to be done and returned the next day to do the job. We charged exactly what we quoted them.
We were also asked to try to replace an outside hose bib valve. They have a hot tub that is outside and is only a few inched in front of the valve so I told them I would get a new valve that would be the shortest I could buy and try to see if it would fit between the tub and the house. I got the shortest valve made and it was too long to fit between the house and the tub so it could not be installed. I told Mrs. [redacted] that we could install a shut off valve inside the house so they could shut the leaky valve off when it was not in use and would therefore not leak when they were not using it. She told me to go ahead and install it. We installed the valve and did not charge for any labor. Today 6/7/14 she called complaining about the amount we had charged for the original job. We charged exactly what I had quoted but she said the pump could have been purchased cheaper I charged $14.00 more that what she could buy it from the factory.
Later today she called me and said that she wanted the valve we had installed removed. I asked her why and she said that there was some water on the floor when we left. I have no idea what that has to do with anything and I had taken her to the basement and showed her the valve before I left and I did not see any water nor did she mention any water at that time.
We did a good job and for the price we had quoted. These people do not make any sense to me. I am not going to work for free which is what they want. It is not my fault that they installed their hot tub almost against the tub so you can not get to the hose bib. There is nothing wrong with the valve we installed after Mrs. [redacted] asked us to install it. I see no reason to credit them anything.
On 3/9/13 we installed a new [redacted] high efficiency gas furnace for the [redacted] at [redacted], n.y. We had some venting problems and contacted the [redacted] factory service rep. We were told to drill out a drain port and told us what drill size to use. The...
problem stopped and we did not hear from them until 1/8/16. There was another problem and we once again contacted the factory rep. We were told to replace the furnace vent assembly. I would like to point out that the factory warranty that comes with the furnace states that there is no warranty on labor and that parts are warranted for 5 years. The parts are sent to the factory to be checked and if there is a problem with the part any money paid for the new part will be reimbursed. I have run tests as prescribed by the factory tech and have no reason to pay for the part and wait for a refund. The furnace belongs to the [redacted] and they own the warranty. I told them that I can not pay for their repairs and parts and see no reason why I should. The factory warranty explains this in writing and I really do not understand the [redacted]'s problem with this. If you have any future questions please feel free to contact me. Thank you, Ashley Allen