Allergy & Asthma Center of Fredericksburg Reviews (%countItem)
Allergy & Asthma Center of Fredericksburg Rating
Address: 9010 Lorton Station Blvd, Suite #210, Lorton, Virginia, United States, 22079
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Four members of my family including myself visited this doctor's office through four months of 2019. During that time, we never received a physical or electronic bill. We received one EOB with pending information and no amount due at the time.
We did move during that time but had all mail forwarded through the US Postal Service. In October of 2019 I received a collections letter for the Allergy Asthma Clinic. I called the number in the letter and asked why my account was in collections and for a copy of a bill. They referred me to their client, Allergy and Asthma Center of Fairfax. I then called the Allergy & Asthma Clinic over 8 times in one week during their office hours. No one answered the phone for billing.
There is a message on their billing department extension that states that they do not accept voice messages and that calls are only answered from 8 to noon and 2-4 PM. I called during these times and did not reach a person for a week.
When they did answer the phone, I asked for a copy of the bill. They said they no longer had my bills. I explained that I never received a bill, nor a phone call nor an email. At that time, they agreed to mail bills to me. They refused to take my account back from their collection agency and the agency has added $1000 in fees to the original balance.
I have already paid 1/3 of the balance due and have made arrangements to pay the remaining 2/3 within 6 weeks. At the time of my appointments, I had an HSA card with enough on it to cover all payments due for me and my children. If I had been billed, I would have paid immediately as I had the means, willingness and ability to pay.
The behavior is predatory and unnecessary. I am asking that the clinic acknowledge their fault in billing, their errors in billing, the lack of a phone call or email and the difficulty in reaching them to discuss. I would like to pay my actual bill and move on with no threat of litigation or exorbitant fees.
Date: Mon, Feb 24, 2020 at 2:02 PMSubject: Re: Complaint IDTo: <***@myRevdex.com.org>To: ***
Dispute Resolution Team Leader
1411 K St. NW, 10th Floor
Washington DC 20005-3404
***@myRevdex.com.org
Re: Complaint ID; ***
Dear ***,
The *** family were provided medical care by our providers Dr. Ahmed B and Dr. Andrew K on 3/27/2019, 4/16/2019 and 5/6/2019. During their initial visit, they were provided with the Patient Registration Form that they reviewed and signed which provided us approval to bill their insurance. On this form it states that any outstanding balance that is not paid, or has a payment agreement will be sent to the collection agency. This is standard policy for all private medical practices.
For each of the dates of care provided, six statements were generated for each family member notifying the family of the balance owed. In addition, the families insurer also mailed explanation of benefits stating the balance owed to this practice. During this time we never received any returned mail back from the postal service that would let us know the patient moved. Per, ***. *** complaint she stated that all her mail was forwarded to her new address. The patient never updated Allergy and Asthma Center with the address until the month of December 2019. Patients hold the responsibility to understand their insurance coverage and why any balance may be owed for their care.
I spoke with *** and ***. *** during the month of December where we reviewed the accounts and why they went to collections. I explained that we work with patient and their outstanding balances to prevent the account from going to collections. If, the patient fails to call us or return our phone call at that point the account will be transferred to the collection agency. We do our best at the Allergy and Asthma Center to prevent this from happening.
After contacting the collection agency, Commonwealth Financial, we were informed as of February 3, 2020 that the outstanding balance of $1,085.34 (fees) were written-off and the family was provided with letters, showing their outstanding balance was paid in full. This information was obtained from ***, the owner of ***.
Thank you